Customer Testimonials

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DealerRater Nov 25, 2022

Friendly and always ready to answer question or all concerns. Always available for any concerns and very quick response

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DealerRater Nov 25, 2022

Grag was very nice , Plus was very understanding on my vehicle situation on what needed to be done. And was giving an extra day to return the loaner vehicle back cause I was working in the am ..

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Google Nov 22, 2022

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DealerRater Nov 21, 2022

They are Always customer focused, on time and nice space to wait for service, clean

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DealerRater Nov 21, 2022

I’ve leased and purchased about one half dozen vehicles and had services and repairs performed with no issues.

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Google Nov 21, 2022

Great experience. Phenomenal team. They took care of me right away and had my car ready early. Everyone is super friendly and helpful. I actually drive 40 min to go to this location because of how amazing the team is here!

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DealerRater Nov 20, 2022

Excellent service by Nick. I would recommend him for a raise! My apologies too about David penny that passed on. A very humble and hard working man. Will miss him.

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DealerRater Nov 19, 2022

Always very satisfied with the service and the professionalism of the staff in addition to them being friendly

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DealerRater Nov 18, 2022

Smith Motors Service is courteous, efficient, and reliable. In eleven years of bringing my Mercedes there for service I have never been disappointed.

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DealerRater Nov 18, 2022

Great Service , Answered my questions and completed the work on time and budget. Grest showroom too!

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DealerRater Nov 17, 2022

Great customer service, consistent communication and updates on parts availability and work timing. Definitely recommend!

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Google Nov 15, 2022

The team at Smith Motors is amazing. They provide top notch service and are always ensuring customers are the priority.

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DealerRater Nov 13, 2022

Nice folks easy to deal with everything went nice and smooth and the delivery of the vehicle made it nice for us.

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DealerRater Nov 13, 2022

Service is always well done, timely update of progress and any changes needed in planned repairs and staff is professional and courteous

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DealerRater Nov 13, 2022

Excellent service at smith motors. Everything seems good. Nice place to get a car. I would recommend them.

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Google Nov 12, 2022

Great customer service reps and great service! I love taking my Mercedes’ here, the guys are always super nice and accommodating. I had to bring my 3 year old son and dog to my service appointment and they put on cartoons and gave my dog water. They treat you so well and are truly amazing! And they do a great job!

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DealerRater Nov 11, 2022

It has been our pleasure to work with Ellen and John Smith. All people in service department have been nothing but cordial , efficient and professional. We can say the same for Loren Goldstein. Ron and Vicki Pollina

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DealerRater Nov 11, 2022

A little expensive. I think $530 is too much money for a battery. But very good service.

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Google Nov 11, 2022

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DealerRater Nov 9, 2022

Craig was great! He always answered all my questions and took good care of me and when I had an issue with a check engine light he helped me take care of it and we were done same day. Everything was just like he said and im content with the service. 10/10

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DealerRater Nov 9, 2022

Was disappointed that I had to return for a minor adjustment …. But the service staff and reps were very helpful and attentive and assisted in resolving problems that needed attention

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Google Nov 7, 2022

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DealerRater Nov 7, 2022

The detail of my van was terrific. 7years old and it had that new car smell back. Awesome job⭐️⭐️⭐️

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Google Nov 5, 2022

Excellent service, they’re extremely helpful, I’m so happy with my new Mercedes!

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DealerRater Nov 5, 2022

A wonderful, painless experience. Loren and Brockton were professional , thorough, and patient. Smith motors in Haverhill is the best. And I love my new GLB!

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DealerRater Nov 5, 2022

Smith Mercedes service is the best. It’s through and fixes what needs to be fixed or serviced the first time in my experience.

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Google Nov 4, 2022

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DealerRater Nov 4, 2022

I had my truck detailed at Smith Motors and they did an outstanding job at a very reasonable price and will always use Smith Motors for this service.

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DealerRater Nov 4, 2022

very helpful, good work, plenty of employees ready to help and answer any questions i had

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DealerRater Nov 4, 2022

Always use smith for service and their staff is top notch. Always accommodating, explain charges, and courteous.

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DealerRater Nov 2, 2022

Service is excellent! Service advisors are outstanding too! Making appointments is easy. I am appreciative of the loaner cars also.

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DealerRater Nov 2, 2022

I needed to replace a car key and the service department was able to expedite that process. It was my first visit to Smith Motors and I sure that I would go back there again.

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DealerRater Nov 2, 2022

I had a few issues with my GLE350. Smith Motors repaired all issues and provided me with a courtesy vehicle. I was very pleased with their service department. They are excellent.

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DealerRater Nov 2, 2022

Excellent customer service and sales. First rate mechanics, service coordinator’s and sales consultants. Stop in and experience the difference!

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DealerRater Nov 2, 2022

They are like family to me.Wes and Nick in service, Steve and Roger in parts

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DealerRater Nov 1, 2022

We have purchased four cars from Smith Motors and have been very pleased with all of them. The service department is outstanding, very efficient. They have gone out of their way for us many times. Smith Motors is like family.

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Google Oct 30, 2022

Always more than satisfied from work done on my cars at Smith Motors

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Google Oct 29, 2022

Excellent service!!!!

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DealerRater Oct 29, 2022

Craig and Nick are great. They are profecient, and great to work with. Great experience.

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DealerRater Oct 29, 2022

Very friendly and detailed oriented personnel. Treat customers with respect. Problem solving in timely manner.

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DealerRater Oct 28, 2022

Bought my second Mercedes Benz in less then a year. Great service and sales department. Would recommend Smith Motors to everyone.

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DealerRater Oct 28, 2022

The service department at Smith motors is Very Professional always friendly and efficient. I’ve been going to Smith for over 10 years now and wouldn’t go anywhere else

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DealerRater Oct 28, 2022

Very responsive. Trying to help and give good advices. Very honest if problem can’t be fixed

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DealerRater Oct 27, 2022

Very nice service department! I was greeted by David Phenney, who made the appointment. He was very courteous and professional. He answered all my questions. When the car was ready he gave me details on their findings. The property is clean and comfortable. The cashier was also very friendly. I had met Randy in sales last year and he was a pleasure to speak with again as well.

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DealerRater Oct 27, 2022

I appreciated the time and patience in making my purchase with Loren and Marc. I will enjoy my purchase and appreciate the time I had working with the Mercedes’ team

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DealerRater Oct 27, 2022

I don’t know Roger. I dealt with Randy, and he was great! Everyone there was pleasant.

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DealerRater Oct 27, 2022

Customer service was very friendly and efficient. They processed my vehicle much quicker than anticipated and returned it cleaner than when it arrived. No hidden fees or delays, very good experience

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DealerRater Oct 27, 2022

True customer loyalty , service department that really cares about customer satisfaction, only the best mechanics working on your vehicle

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DealerRater Oct 25, 2022

They were knowledgeable and attentive and very courteous I felt valued and appreciated as a customer

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Google Oct 25, 2022

The best customer service. Everyone goes out of their way to be sure you are taking care of and you understand what’s going on with your vehicle. The personalized service is like no other. Smith Motor truly cares for their clients.

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DealerRater Oct 24, 2022

All of the workers in the maintains department,are very professional and accommodating 2 there clients,the finish work is as just as good

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DealerRater Oct 22, 2022

Amazing service and so grateful. Thank you for helping me understand the issue and fixing the problem swiftly.

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DealerRater Oct 21, 2022

This dealership provided the best car buying experience I have ever had. I went to Smith on a Sunday. I had been to several dealerships before coming here. I walked the lot and looked around and then walked into the show room. I was greeted so pleasantly. It’s a beautiful show room also. They were very informative they asked the right questions and I gave them all the information on what I was looking for. Marc led me to the perfect vehicle. They took the time even went into after hours to make sure I was happy when I ...

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DealerRater Oct 21, 2022

As always, Mr. Klinger is the definition of being 100% committed to outstanding customer service. When Mercedes updates their applications and when asked a question about any specific lights suddenly turning and staying on, it is imperative that your Service Consultant (Nicholas, in my case) understands the stress clients are going through, and the questions we the clients raise as quickly as possible so they can deliver exceptional customer service, and I can proudly confirm: Nick is the MAN! On top f that, he always ensures my loaner is ready to go, and my car is returned to me in the ...

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DealerRater Oct 20, 2022

Always greeted with a smile and have always been satisfied with my service!! Love my Mercedes!

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DealerRater Oct 20, 2022

Marc was fantastic! One of the easiest car buying experiences yet. I would highly recommend them to my friends and family.

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DealerRater Oct 19, 2022

I was happy with the service performed and the expediency of the service they performed. Good effort and courteous people.

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DealerRater Oct 19, 2022

Smith Motors is always so accommodating, I love the friendly service & they get the job done!

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DealerRater Oct 19, 2022

Service is always great! Craig in the service Dept is a pleasure to deal with. I wouldn't go anywhere else👍

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Google Oct 19, 2022

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DealerRater Oct 16, 2022

Friendly, knowledgeable sales staff! Immaculate showroom and great selection of vehicles! Would highly recommend to friends and family.

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DealerRater Oct 15, 2022

I was surprised when I needed spark plugs and air filter when the car had recently been in for a 60 thousand mile check.

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DealerRater Oct 15, 2022

Very friendly people. Gave me a loner car and said they would not return my car until the problem was rectified. Picked up my car two days later and the problem was fixed.

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DealerRater Oct 15, 2022

This was my first time at your dealership and it was a good experience. Our service coordinator was great and the work was finished quickly.

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Google Oct 15, 2022

Good to all services.

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DealerRater Oct 13, 2022

Hi, the entire service team is always attractive to my issues. I really enjoy taking my car here. Thanks to Nick & Robert for taking care of my car..

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DealerRater Oct 12, 2022

I looked at other cars and other dealerships. Smith was professional, knowledgeable & made me feel comfortable right from the start.

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DealerRater Oct 12, 2022

Great service always go above and beyond to make it easy and painless experience thanks

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DealerRater Oct 11, 2022

This dealer is very concerned about its customers, helpful, and courteous. They take time answer any questions I have, too. Great to work with.

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Google Oct 8, 2022

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DealerRater Oct 8, 2022

I never recommend any person or organization even when I am Completely satisfied with the service. Smith motor sales is an exception. I recommend them to friends and family without reservation.

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DealerRater Oct 6, 2022

Craig is always extremely responsive, respectful and takes the time to make me feel like a valued customer.

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DealerRater Oct 6, 2022

Craig and the entire service team always go the extra mile to help with any of a car issues. A+ service !!!!

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Google Oct 5, 2022

Great experience! I purchased a preowned GLS550 in another state days earlier and immediately had multiple issues. The folks at Smith provided stellar service and helped me navigate some warranty challenges. They also provided a loaner car for the four days they were trouble shooting my “new” vehicle. Going forward I will only have this car serviced at Smith.

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DealerRater Oct 5, 2022

They are professional and courteous. They dealt with issue promptly and answered all of my questions.

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DealerRater Oct 5, 2022

Very competent professionals, very attentive. Service that met 100% of my expectations. Just wanna say thanks.

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DealerRater Oct 4, 2022

Exceptional service, always take care of us and make our vehicles a priority when dropped off!

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DealerRater Oct 3, 2022

The service department is absolutely amazing , and Billy the mechanic is awesome . Love the service here !

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DealerRater Oct 3, 2022

Found them to be very friendly, accommodating and was treated like part of the family.

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DealerRater Oct 3, 2022

Exceptional customer service. The car buying experience goes smoothly. The employees at Smith Motors are knowledgeable and courteous. I would not purchase a car anywhere else.

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Google Oct 2, 2022

What a great buying experience! The staff was easy to work with and made buying a car fun.

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DealerRater Oct 2, 2022

Have always dealt with Randy Wheeler and he never fails! Knowledgeable and attentive! The BEST

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DealerRater Oct 2, 2022

Great Dealership ! Great People ! Great Service ! We have always been more than pleased with Smith Motors…. Many thanks to Billy Crow for his exceptional service as always on any one of our cars that are serviced… Billy is extremely professional and proficient in anything that he has ever done for us… He is truly an asset to your dealership…. !!

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DealerRater Oct 1, 2022

Great friendly service from start to finish. Would not go anywhere else to buy a car.

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DealerRater Oct 1, 2022

Quick and easy, no muss, no fuss. I went with my 3 grandchildren and it was a breeze.

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DealerRater Sep 30, 2022

Great prompt service. Thank-you. Easy to schedule online service appointments. Took my car in immediately. Short wait.

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Google Sep 30, 2022

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DealerRater Sep 29, 2022

Craig gave the greatest service. My needs were taken care of expeditiously and professionally. Very much appreciated

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Google Sep 29, 2022

Great service. Explained issue clearly and what needed to be done along with options I had. Kept me updated on the repair and was done properly with no further issues.

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DealerRater Sep 29, 2022

Great service Craig was very attentive to my problem and came up with a great decision

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DealerRater Sep 28, 2022

I buy from Smith Motors because of the service men and Staff. That are great

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DealerRater Sep 27, 2022

I made an unexpected stop. The service I received here was friendly and excellent. Highly recommended.

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DealerRater Sep 27, 2022

Fabulous service friendly staff workmanship excellent in my 3 rd vehicle .would never go anywhere else

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DealerRater Sep 26, 2022

Very professional and a pleasure to do business with. They make the car buying experience relaxing and enjoyable. No pressure and pleasant atmosphere

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DealerRater Sep 25, 2022

Straightforward, forthcoming, and complete information and communications during the purchase and delivery process. Despite the distance, will look to Smith Motor Sales of Haverhill for future vehicle purchases.

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DealerRater Sep 24, 2022

Randy made everything easy for me, great customer service, I am so happy with my new car.

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DealerRater Sep 23, 2022

Competent, courteous, and congenital service done right the first time in a clean, comfortable facility.

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Google Sep 23, 2022

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DealerRater Sep 23, 2022

Nick was great. Quick and thorough. Completely satisfied. A pleasure doing business. Thank you jeff

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DealerRater Sep 22, 2022

The staff and facility are excellent. We have always had a pleasant experience with everyone we have encountered.

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