Customer Testimonials
The staff was very courteous and friendly. They serviced my car in a timely manner.
Everyone is very helpful and always willing to go the extra mile you,a credit to your staff
The people at Smith motors really care about you and the quality of their service is second to none.
Service performed in less time than expected. Staff were very professional / service managers very welcoming.
Very friendly and make me feel comfortable, I don’t feel like I’m a stranger
It's amazing very professional very attentive I was very happy that I went there very happy with my service and with the attention that I got excellent service I love it
Marc was great !
The staff at Smith Motors are extremely accommodating and helpful. I have been working with Brockton and he has been patient, professional and available.
I love Smith Motors and would recommend them to anyone. The service reps are available, responsive and the dealership is so well run. I am esp grateful they offer a loaner car too
The Best automobile buying experience I have ever had , My salesman was a gem and the sales manager couldn’t have been more helpful ,
Everything from appointment call to service day was handled professionally with a total excellent experience.
Quick and easy to get your car serviced - Provided loner car - Needed new tires; prices was reasonable
This dealership is fantastic. They really know what they are doing and seem to treat every customer like it’s their last. From sales to service, everyone seems to go over and above to make you happy. I highly recommend over several other dealerships in NH, MA area. Hands down the best!
Always treat us like family and make sure our needs and expectations are met or exceeded.
Great team with focus on customer and providing them with right services and advises. Customer service and follow-up processes are great as well.
Dave Penny and your staff could not have been any more helpful, kind or accommodating with my ‘fluid’ busy schedule! Highly recommend Smith motors!
Service was exceptional and top notch as always. Very happy with the professionals there; david and nick!!!
Good prices fast service. Best service by far from any dealer that I have ever dealt with!
This is my 3rd lease with Smith Motors. They are by far exceptional from sakes to service!
Service was excellent, both timely and efficient. Staff was professional and eager t o please.
First time for service. Very professional and nice my pleasure to be doing business with you. Thank you!!
Service was very good and Nick Klinker (service advisor)was friendly, helpful and and knowledgeable. Waiting area could stand to be updated and include a coffee machine.
I just had my car serviced here after going to another dealer. They fixed an issue that the other dealer brushed over twice. Service dept was professional and very friendly! I also talked to sales and they couldn't be more honest! Wish I had known about this dealership earlier!
Smith Motors is the best dealership o deal with the people who work there are all wonderful
Service got me in quickly, finished the job and turned the car back over to me cleaner than it was when it arrived. Love these guys!
I have been buying cars from Smith Motors for over 25 years. I always have two MB's in my garage. Both the sales and service teams are top rate. I highly recommend Smith Motors for both buying and servicing a great car. Jim H
Excellent Service!!
Excellent service and courteous staff. Everyone was kind,courteous, and willing to help. Great job.
Team Smith my did great job on my car. They support r Ed me 110% of the way. My insurance company let me down big time, but Smith service group,led by Billy Ncckurn and nicks were terrific I can’t thank them enough.
Friendly and efficient service. I never wait very long and if it's a long service appt, they always have a clean free loaner car available. I love working with this dealership because everyone knows the client and makes them feel welcome and valued.
They’re all so friendly! Great service! I would definitely come back for any services moving forward. Thank you!
Everything top notch. From initial phone call setting up appointment to paying the bill.b
Great service. Nick usually takes care of my service needs. He's truly the best!
Service dept is so accommodating and friendly. Everyone is knowledgeable and helpful. They explain the work in detail and in a way that is understandable to a non mechanic.
They are always true to their word on how long it will take. Treat you with respect. Keep you informed on what’s going on with your car.
Attentive. Interested to help. Kept updated on status during service. Loaner availability appreciated. Easy to make appt
Friendly, timely, responsive service managers who made me feel like a valued customer! I would go back.
Dave penny is awesome
The dealership, it’s staff, quality of service, timeliness of completion, friendly, courteous staff are welcoming.
Excellent customer service! They did a great job on my car! I can always count on Smith Motors.
Excellent people to work with, superior professional service. I bought my car here and I will buy my next car here also. Well done!
Informed and pleasant team to work with. No pressure or games with questions heard elsewhere times past. IE what do you want your payments to be, or what do you owe on your trade…
We have had nothing but the very best experience since purchasing our vehicle. Always impressed with how helpful and friendly everyone has been!
I can always count on the team at Smith Motors to take care of me in a friendly, customer service manner.
Honest. Easy to book and super friendly. I always know that the work will be done correctly. I generally work with Nick, who in is well versed in MB Jason Hashem
Efficient and timely, the usual great service we receive. We have done business with smith for 20 years and always happy with the service we receive.
Nice people. Actually received a guesstimate over the phone and the bill came in under! I bought my car there, have always had it serviced there and have been very happy with the service dept
Smith has always taken good care of us in sales and service. Brocton took the time to show us some of the features in our new C43 Coupe.
Great work and follow through on service needs. Appts easy to get when needed for rush help too. CSR always helpful and willing to listen to problems.
Dave is one of the most professional employee I met at car dealership. Every question I had, he has an answer. I wouldn't go to anyone else but DAVE
Service was fantastic and professional Called on all services that need attention priced all out explain how there were going to execute! Work was perfect
Service was quickly done,customer service was friendly,the waiting area was comfortable and calming,overall great atmosphere. Customer service excellent.will refer a friend.
After go to two other dealerships we contacted Smith Motors, meeting Marc was a breath of fresh air and the sale went exactly as we would have hoped. Marc was genuine, he took the time to answer all of our questions. Compared to all the other similar makes and models we looked at, we feel we got a great car at an honest price.
I have been servicing my cars with Smith for over 35 years. Always attentive to my needs. Simply the best for Sales, Parts and Service.
Smith Motor has been serving my Benz vehicles since 2004, they have been very professional, trustful and caring,
Wonderful family run business (2 generations) always there for you (not just for a sale, but service too) looking forward to my next purchase. I would never go anywhere else.
Love my new car! As always, it was a pleasure working with Brockton. He got me the exact car I wanted. Customer service was great!
Great dealership. My GLB had electrical problem. Each time I received a freshly washed and vacuumed vehicle. I would recommend Smith Motors I just got one with electrical issues.
Easy scheduling of appointment, quick drop off and car ready when expected. Dave is great work with and made the process efficient and pain free
My first visit to Smith motors was on Friday afternoon to order a spare key , I spoke with the parts department and the service advisor, it was done while I waited it was a great experience excellent service from everyone that day
Knowledgeable, friendly staff. Smooth process. My transaction from seeing the vehicle to a test drive to the final purchase was great. Vehicle was ready when promised.
The process from comparing various automobiles to signing paperwork was such a pleasure. No hard sale pitches; the cars speak for themselves. Randy was very knowledgeable start to finish.
Service is most accommodating and very pleasant staff and as stated in a timely fashion. Never a problem after the fact always a pleasure doing business with this dealership
Friendly and informative staff. They put customer interests first. The staff goes out of their way to be accommodating and helpful. They will work with you to determine the most necessary service at any given time.
Very easy to work with and a pleasant team from which to buy a car. I would recommend this dealership to anyone looking to buy a Mercedes.
I was pleased with the work but I was not informed of the car rental policy. There is a photo of the steps but that was incorrect. I filled the gas tank and I didn’t have to because I was misinformed.
I just completed a purchase of a 2019 Jeep Grand Cherokee Summit from Smith Motor Sales. Randy Wheeler our Sales Associate was fantastic to deal with and Loren Goldstein who handled the financing was just as fantastic. The whole buying experience was very fluent and professional. I would highly recommend this dealership if you are looking for a new or used vehicle. A very professional group! Thank You again Randy & Loren for such a smooth transaction!
I was car shopping for over three months and there was no dealership compared to these one they are super friendly and knowledgeable and super patient. Other car dealerships force you to get a car from them but this dealership is super smooth and I honestly cannot be any happier with my new car
I came in to have a 30'000 mile service done on my C class Cabrolet 4matic. The work was done with a minimum of fuss and a maximum of competence. I was in and out within better than a hour and a half for a reasonable price point. I am not a gear head and rely on a dealership for my service and the service I received will bring me back from now on. William (Bill) Slattery Jr.
Just bought my third MB at Smith from Brock. He was knowledgeable, polite, and certainly patient as I made up my mind whether to buy an E class or SUV. I bought the E class and love it.
Great honest people in service department well run and well organized Staff is excellent And they do what they say they will do no hidden charges
My experience with Smith Motors could not have been better. Randy was most kind and patient answering all my questions from beginning to my purchasing my GLC. My family has been a fan of Smith Motors since the 70’s and I can see why they always purchased and serviced their Mercedes from Smith.
I am currently in the process of buying a 1991 MB 420 SEL. Roger Waugh has been fantastic and very accommodating to my needs and questions. It's my first time dealing with the dealership but I would recommend them highly. Long standing, family owned businesses are the way to go!!!!
Very good service Craig was very professional and comunicativa, he explained the process for my service to be done and took car of everything 101% satisfied.
A pleasure to do business with Smith Motors for over 25 years. Outstanding people,competitive pricing and amazing service in a world class facility. The experience is consistent and always predictable.
Craig and his service team always go above and beyond to help with car issues and make visting Smith Motors such a positive experience. Thank You Craig!
I enjoy dealing with the service department they’re really great to work with always very professional and friendly. I’ve never had a bad experience
The people and the dealership where friendly and professional. Everyone was right on to provide my needs. The service was prompt and the vehicle was cleaner than when I brought it in.
The service folks were pleasant and helpful. I have always had a nice experience. There was additional work that needed to be done and they took care of everything.
It’s always a pleasure to deal with the service department at Smith Motors. They communicate well and are very friendly.
Very clean and quiet waiting room. Service personnel were extremely polite and attentive. Only disappointment was windshield washer was not topped off as noted and paid for :(. I only know because had service on Friday and Sunday afternoon the warning lite came on for washer fluid low.
Polite and helpful sales people.I would recommend them for anyone looking to purchase a new vehicle. Our experience was done in the most courteous manner.
Very friendly cooperative and knowledgeable. They’re down to earth customer is always right and part of the family atmosphere cannot be improved upon My wife is the main reason I’m buying this car and when I asked her to come to the Mercedes dealership she refused saying she didn’t want anything to do with their attitude. I assured her that this was not the case with this agency and she found this to be true.
Randy made everything very simple for us. Everyone we spoke with was very personable and helpful. I look forward to continuing meeting the team when I come for my first service.
Every Mercedes I ever owned goes to Smith for service! Top notch service department! I highly recommend this place for its people working there. Great!
Drove in without an appointment. They were able to give me a loner. Which that made me happy. Had to order a part which was fixed in a few days. My Benz is working great now. Thank you
Always willing to take you in at the last minute when a problem arises on your computer screen! Comfortable waiting area and quick response to the issue at hand
Smith motor sales is a first class dealership. I’ve been purchasing new and used cars fir 40+ years. Sales associate Randy Wheeler was the best I’ve ever encountered. Courteous, honest, professional, and down to earth. I would recommend Randy and Smith Motor Sales to everyone I encounter. Thanks for the super product and experience!!!
Great people to work with. Support their customers and products. Would buy from them again. Great people to work with. Support their customers and products.
Friendly and never felt rushed or pressured. Doing business at Smith’s for 16 years. Travel from New Hampshire. Service and sales departments very knowledgeable and helpful.
Amazingly helpful and accommodating! Nick helped with an issue with my service contract . He also showed me how to fix an issue I was having with my lights. I could not be happier with the service!
Very nice people! Always an easy time getting any assistance needed and always courteous.. i would recommend Smith Motors to anyone looking for a great car .
Great job. And efficient I never expected to have my car returned so quickly and in such great condition. Nice work thank you for your service
Had 2 recalls and both were fixed that day and they also left a loner car for us to use while they worked on ours.
