Customer Testimonials
Friendly and always ready to answer question or all concerns. Always available for any concerns and very quick response
Grag was very nice , Plus was very understanding on my vehicle situation on what needed to be done. And was giving an extra day to return the loaner vehicle back cause I was working in the am ..
They are Always customer focused, on time and nice space to wait for service, clean
I’ve leased and purchased about one half dozen vehicles and had services and repairs performed with no issues.
Great experience. Phenomenal team. They took care of me right away and had my car ready early. Everyone is super friendly and helpful. I actually drive 40 min to go to this location because of how amazing the team is here!
Excellent service by Nick. I would recommend him for a raise! My apologies too about David penny that passed on. A very humble and hard working man. Will miss him.
Always very satisfied with the service and the professionalism of the staff in addition to them being friendly
Smith Motors Service is courteous, efficient, and reliable. In eleven years of bringing my Mercedes there for service I have never been disappointed.
Great Service , Answered my questions and completed the work on time and budget. Grest showroom too!
Great customer service, consistent communication and updates on parts availability and work timing. Definitely recommend!
The team at Smith Motors is amazing. They provide top notch service and are always ensuring customers are the priority.
Nice folks easy to deal with everything went nice and smooth and the delivery of the vehicle made it nice for us.
Service is always well done, timely update of progress and any changes needed in planned repairs and staff is professional and courteous
Excellent service at smith motors. Everything seems good. Nice place to get a car. I would recommend them.
Great customer service reps and great service! I love taking my Mercedes’ here, the guys are always super nice and accommodating. I had to bring my 3 year old son and dog to my service appointment and they put on cartoons and gave my dog water. They treat you so well and are truly amazing! And they do a great job!
It has been our pleasure to work with Ellen and John Smith. All people in service department have been nothing but cordial , efficient and professional. We can say the same for Loren Goldstein. Ron and Vicki Pollina
A little expensive. I think $530 is too much money for a battery. But very good service.
Craig was great! He always answered all my questions and took good care of me and when I had an issue with a check engine light he helped me take care of it and we were done same day. Everything was just like he said and im content with the service. 10/10
Was disappointed that I had to return for a minor adjustment …. But the service staff and reps were very helpful and attentive and assisted in resolving problems that needed attention
The detail of my van was terrific. 7years old and it had that new car smell back. Awesome job⭐️⭐️⭐️
Excellent service, they’re extremely helpful, I’m so happy with my new Mercedes!
A wonderful, painless experience. Loren and Brockton were professional , thorough, and patient. Smith motors in Haverhill is the best. And I love my new GLB!
Smith Mercedes service is the best. It’s through and fixes what needs to be fixed or serviced the first time in my experience.
I had my truck detailed at Smith Motors and they did an outstanding job at a very reasonable price and will always use Smith Motors for this service.
very helpful, good work, plenty of employees ready to help and answer any questions i had
Always use smith for service and their staff is top notch. Always accommodating, explain charges, and courteous.
Service is excellent! Service advisors are outstanding too! Making appointments is easy. I am appreciative of the loaner cars also.
I needed to replace a car key and the service department was able to expedite that process. It was my first visit to Smith Motors and I sure that I would go back there again.
I had a few issues with my GLE350. Smith Motors repaired all issues and provided me with a courtesy vehicle. I was very pleased with their service department. They are excellent.
Excellent customer service and sales. First rate mechanics, service coordinator’s and sales consultants. Stop in and experience the difference!
They are like family to me.Wes and Nick in service, Steve and Roger in parts
We have purchased four cars from Smith Motors and have been very pleased with all of them. The service department is outstanding, very efficient. They have gone out of their way for us many times. Smith Motors is like family.
Always more than satisfied from work done on my cars at Smith Motors
Excellent service!!!!
Craig and Nick are great. They are profecient, and great to work with. Great experience.
Very friendly and detailed oriented personnel. Treat customers with respect. Problem solving in timely manner.
Bought my second Mercedes Benz in less then a year. Great service and sales department. Would recommend Smith Motors to everyone.
The service department at Smith motors is Very Professional always friendly and efficient. I’ve been going to Smith for over 10 years now and wouldn’t go anywhere else
Very responsive. Trying to help and give good advices. Very honest if problem can’t be fixed
Very nice service department! I was greeted by David Phenney, who made the appointment. He was very courteous and professional. He answered all my questions. When the car was ready he gave me details on their findings. The property is clean and comfortable. The cashier was also very friendly. I had met Randy in sales last year and he was a pleasure to speak with again as well.
I appreciated the time and patience in making my purchase with Loren and Marc. I will enjoy my purchase and appreciate the time I had working with the Mercedes’ team
I don’t know Roger. I dealt with Randy, and he was great! Everyone there was pleasant.
Customer service was very friendly and efficient. They processed my vehicle much quicker than anticipated and returned it cleaner than when it arrived. No hidden fees or delays, very good experience
True customer loyalty , service department that really cares about customer satisfaction, only the best mechanics working on your vehicle
They were knowledgeable and attentive and very courteous I felt valued and appreciated as a customer
The best customer service. Everyone goes out of their way to be sure you are taking care of and you understand what’s going on with your vehicle. The personalized service is like no other. Smith Motor truly cares for their clients.
All of the workers in the maintains department,are very professional and accommodating 2 there clients,the finish work is as just as good
Amazing service and so grateful. Thank you for helping me understand the issue and fixing the problem swiftly.
This dealership provided the best car buying experience I have ever had. I went to Smith on a Sunday. I had been to several dealerships before coming here. I walked the lot and looked around and then walked into the show room. I was greeted so pleasantly. It’s a beautiful show room also. They were very informative they asked the right questions and I gave them all the information on what I was looking for. Marc led me to the perfect vehicle. They took the time even went into after hours to make sure I was happy when I ...
As always, Mr. Klinger is the definition of being 100% committed to outstanding customer service. When Mercedes updates their applications and when asked a question about any specific lights suddenly turning and staying on, it is imperative that your Service Consultant (Nicholas, in my case) understands the stress clients are going through, and the questions we the clients raise as quickly as possible so they can deliver exceptional customer service, and I can proudly confirm: Nick is the MAN! On top f that, he always ensures my loaner is ready to go, and my car is returned to me in the ...
Always greeted with a smile and have always been satisfied with my service!! Love my Mercedes!
Marc was fantastic! One of the easiest car buying experiences yet. I would highly recommend them to my friends and family.
I was happy with the service performed and the expediency of the service they performed. Good effort and courteous people.
Smith Motors is always so accommodating, I love the friendly service & they get the job done!
Service is always great! Craig in the service Dept is a pleasure to deal with. I wouldn't go anywhere else👍
Friendly, knowledgeable sales staff! Immaculate showroom and great selection of vehicles! Would highly recommend to friends and family.
I was surprised when I needed spark plugs and air filter when the car had recently been in for a 60 thousand mile check.
Very friendly people. Gave me a loner car and said they would not return my car until the problem was rectified. Picked up my car two days later and the problem was fixed.
This was my first time at your dealership and it was a good experience. Our service coordinator was great and the work was finished quickly.
Good to all services.
Hi, the entire service team is always attractive to my issues. I really enjoy taking my car here. Thanks to Nick & Robert for taking care of my car..
I looked at other cars and other dealerships. Smith was professional, knowledgeable & made me feel comfortable right from the start.
Great service always go above and beyond to make it easy and painless experience thanks
This dealer is very concerned about its customers, helpful, and courteous. They take time answer any questions I have, too. Great to work with.
I never recommend any person or organization even when I am Completely satisfied with the service. Smith motor sales is an exception. I recommend them to friends and family without reservation.
Craig is always extremely responsive, respectful and takes the time to make me feel like a valued customer.
Craig and the entire service team always go the extra mile to help with any of a car issues. A+ service !!!!
Great experience! I purchased a preowned GLS550 in another state days earlier and immediately had multiple issues. The folks at Smith provided stellar service and helped me navigate some warranty challenges. They also provided a loaner car for the four days they were trouble shooting my “new” vehicle. Going forward I will only have this car serviced at Smith.
They are professional and courteous. They dealt with issue promptly and answered all of my questions.
Very competent professionals, very attentive. Service that met 100% of my expectations. Just wanna say thanks.
Exceptional service, always take care of us and make our vehicles a priority when dropped off!
The service department is absolutely amazing , and Billy the mechanic is awesome . Love the service here !
Found them to be very friendly, accommodating and was treated like part of the family.
Exceptional customer service. The car buying experience goes smoothly. The employees at Smith Motors are knowledgeable and courteous. I would not purchase a car anywhere else.
What a great buying experience! The staff was easy to work with and made buying a car fun.
Have always dealt with Randy Wheeler and he never fails! Knowledgeable and attentive! The BEST
Great Dealership ! Great People ! Great Service ! We have always been more than pleased with Smith Motors…. Many thanks to Billy Crow for his exceptional service as always on any one of our cars that are serviced… Billy is extremely professional and proficient in anything that he has ever done for us… He is truly an asset to your dealership…. !!
Great friendly service from start to finish. Would not go anywhere else to buy a car.
Quick and easy, no muss, no fuss. I went with my 3 grandchildren and it was a breeze.
Great prompt service. Thank-you. Easy to schedule online service appointments. Took my car in immediately. Short wait.
Craig gave the greatest service. My needs were taken care of expeditiously and professionally. Very much appreciated
Great service. Explained issue clearly and what needed to be done along with options I had. Kept me updated on the repair and was done properly with no further issues.
Great service Craig was very attentive to my problem and came up with a great decision
I buy from Smith Motors because of the service men and Staff. That are great
I made an unexpected stop. The service I received here was friendly and excellent. Highly recommended.
Fabulous service friendly staff workmanship excellent in my 3 rd vehicle .would never go anywhere else
Very professional and a pleasure to do business with. They make the car buying experience relaxing and enjoyable. No pressure and pleasant atmosphere
Straightforward, forthcoming, and complete information and communications during the purchase and delivery process. Despite the distance, will look to Smith Motor Sales of Haverhill for future vehicle purchases.
Randy made everything easy for me, great customer service, I am so happy with my new car.
Competent, courteous, and congenital service done right the first time in a clean, comfortable facility.
Nick was great. Quick and thorough. Completely satisfied. A pleasure doing business. Thank you jeff
The staff and facility are excellent. We have always had a pleasant experience with everyone we have encountered.
