Customer Testimonials

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DealerRater Feb 29, 2024

Stop sending No Nick was very helpful and took care of my issue right away.

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DealerRater Feb 28, 2024

5??????????Like always. It was the best experience. I am ?? percent satisfied with their service. My experience begun with the Agent Craig Tedeschi. He is an excellent agent who always delivers and excellent customer service and care. Then the technicians who cares about my car and have always given me the best experience. I have gone to Smith Motors Sales several times and haven't had any issues whatsoever. My car ?? runs like new. Thank you so much ??. ????????????

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DealerRater Feb 28, 2024

Check engine light is on. Part is on backorder for problem covered by extended warranty. Will call when available. Awaiting part.

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DealerRater Feb 28, 2024

Smith Motor Sales of Haverhill was very professional and accommodating to service my E350 Mercedes. I will return if/when needed.

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DealerRater Feb 25, 2024

Excellent My car came beck to me in tiptop shape, it looked brand new! I would highly recommend Smith Motors!

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Google Feb 24, 2024

Best experience and service

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DealerRater Feb 24, 2024

Have been dealing wit service for @8 years and have always been treated with respect and quality workmanship.0

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Google Feb 24, 2024

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DealerRater Feb 24, 2024

Very helpful and attentive All the people I dealt with that day were extremely helpful and went out of their way for me

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DealerRater Feb 23, 2024

My car had an upsetting problem before I brought it in, and now it doesn't. Everyone I interacted with was nice and friendly enough.

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DealerRater Feb 20, 2024

Great service Friendly . Quick and professional definitely is best around . Highly recommended Good job

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Google Feb 19, 2024

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DealerRater Feb 18, 2024

I am a repeat customer. Brockton and Loren are fantastic to work with! Awesome customer service!

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Google Feb 18, 2024

I received superior service in a highly professional manner! Matt provided answers to all my questions and clearly described the action plan for my 2021 GLC300. All Staff provided superb assistance and met my highest expectations. Sincerely, Mark Andrews

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DealerRater Feb 18, 2024

Very attentive and always goes above to resolve car issues. Family oriented business that goes above for five star satisfaction

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DealerRater Feb 17, 2024

Matt was very accommodating and even recommended a nearby cafe for breakfast while I was waiting, making my experience even more pleasant. Craig also helped by discussing options for repairing a scraped wheel.

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DealerRater Feb 17, 2024

Prompt service. Responsive and issue resolved completely and correctly. We were happy with the results

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DealerRater Feb 17, 2024

It was excellent and Nick was very good to work with period it was a great experience

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DealerRater Feb 16, 2024

They are the best team around. Very knowledgeable and accessible staff. Always know my car is in the best hands when it's at Smith Motors.

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Google Feb 15, 2024

Been a pleasure working with these folks, they know how to make people feel good like at home!!

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DealerRater Feb 13, 2024

Great follow up Great at keeping me posted All around good communication and excellent service

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DealerRater Feb 13, 2024

I have been with you since 2008 and I like it a lot. Me gusta tanto mi experiencia que he comprado mis últimos dos vehículos con ustedes y pretendo comprar próximamente mi otro.

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DealerRater Feb 13, 2024

Professional, good service, good communication Nick. Went far and beyond to have car ready before the estimated time

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DealerRater Feb 13, 2024

My service experience was great Craig was wonderful answered questions I had . Great service !

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DealerRater Feb 12, 2024

That’s why I’ve had a wonderful relationship with Smith motors of Haverhill. I purchased a brand new 2021 GLC 300 and I’m very happy with its performance. Thus far the staff, especially the mechanics and sales department have done an outstanding job and answering my questions, and providing me with quality professional service, thank you, Mark Andrews

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DealerRater Feb 11, 2024

Perfect ?? The staff is knowledgeable and friendly. I have been getting my car serviced here for years, and it runs perfectly.

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DealerRater Feb 11, 2024

My last experience at Smith went smoothly. I was given a loaner car and needed my car back the next day by noon time. Craig said he would do his best to get my car back in a timely fashion. He was professional, polite, and very helpful With my service appointment. my car was also nicely washed and looked great! Could tell they even took the time to clean my rims. Appreciate working with Craig , don't know what they would do without him! Thank you

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DealerRater Feb 11, 2024

I came in a day early, by mistake, and the associate said he would get me in. I waited for the vehicle.

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DealerRater Feb 11, 2024

Smooth transaction accommodating Pleasant and courteous, accommodated me with a loaner car, went the extra mile to see if the service would be covered by a warranty.

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DealerRater Feb 11, 2024

My issues were resolved expeditiously. I was happy with the results and the final cost.

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DealerRater Feb 11, 2024

Excellent service all the time have purchased three cars from the dealership and have had excellent service and exceptional kindness.

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DealerRater Feb 10, 2024

Always satisfied having my vehicle serviced at Smith Motors. I have bought several vehicles from them and have had excellent service all the time.

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DealerRater Feb 10, 2024

I was taken care of when I arrived for my appointment. In a short time, it was explained to me what had to be repaired with the cost. Bery good experience, as always.

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DealerRater Feb 10, 2024

I have been working with this dealership and service staff for the last 10 years. Always a pleasure.

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Google Feb 10, 2024

This has to be one of the best dealerships with customer service. I have been buying cars here for almost 23 years. The sales staff and service managers are excellent. I would recommend this dealership to anyone purchasing a Mercedes Benz vehicle. This is a dealership that I have just recently purchased two brand new 2023-2024 Mercedes-Benz from within a six month period. The service is excellent. My car is always returned to me promptly.

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Google Feb 9, 2024

Very friendly, knowledgeable, pressure free sales team / dealership. Brock has been great to work with and isvery responsive. My experience acquiring an EQB 300 has been very positive. It took some time and some back and forth to locate the car but the end thinks worked out well. I certainly will do business again with Simth Motor.

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Google Feb 9, 2024

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DealerRater Feb 9, 2024

Easy to work with! Communication was good, Matt was very pleasant to work with. Great experience.

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DealerRater Feb 8, 2024

Very helpful and informative Nick was extremely helpful he took down all my concerns kept me posted throughout the day

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Google Feb 8, 2024

CLASS ACT! Head to pickup a new or slightly pre driven vehicle from these folks! AMAZING!!!!

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DealerRater Feb 6, 2024

The attention was good and the problem resolved The staff was profesional and competent The experience was excellent

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DealerRater Feb 6, 2024

Extraordinarily helpful and professional They took the time to rectify the problem that was created as a consequence of a tow company. They went above and beyond

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DealerRater Feb 6, 2024

All good. Craig looks out for us and works as a true business partner which makes us have more likelihood to stick with Smith motor

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DealerRater Feb 5, 2024

I also have a Honda and when I take it to the dealership I get back a receipt dat say's y'all check all fluids or if there's a light missing or something but I didn't get dat

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DealerRater Feb 3, 2024

Marc did a great job/ super easy experience buying our e450. Great car and easy buying process.

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DealerRater Feb 3, 2024

We have been a longtime customer. Brock is fantastic. The experience is outstanding. Excellent dealership.

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Google Feb 2, 2024

I had a great experience with Craig at the car dealership. He was very friendly and professional, ensuring that all my car needs and service were taken care of. He also patiently answered all my questions. Keep up the great job!

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DealerRater Feb 2, 2024

Matt was excellent! very efficient and responsive! great job! my loaner was an electric car that i was no familiar. Matt was extremely patient showing me the nuances of the car. I appreciated that!

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DealerRater Feb 2, 2024

He was understanding and was extremely helpful. He tried very hard to find the leak in my car.

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DealerRater Feb 1, 2024

Pickup and delivery was excellent Service was well done and the car was returned vacuumed and washed.

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Google Jan 31, 2024

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DealerRater Jan 30, 2024

Easy and helpful Helpful in all aspects of the sale as well as knowledgeable about the car without any pressure

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Google Jan 30, 2024

Super attentive, easy and professional to deal with. I have had very poor experiences with other Mercedes dealerships, except for this one. This is one I would highly recommend, especially with Loren H. Goldstein - fantastic guy!

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DealerRater Jan 29, 2024

I highly recommend Smith Motors Sales and the Service Team! They are always polite and complete service in a timely and thorough manner. Billy Crow will make an excellent service manner and I hope he fills Wes's place when he retires!

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DealerRater Jan 28, 2024

Randy was very patient and he made sure I got just what I wanted I am really grateful Thanks to Randy

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DealerRater Jan 27, 2024

The most professional I've ever experienced. Great experience Smith motors has the best crew. Very knowledgeable and professional

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Google Jan 26, 2024

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DealerRater Jan 26, 2024

Customer-friendly. Assess your needs, preferences and affordability before recommending a vehicle for a customer. Educates customer on features of the recommended vehicle.

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Google Jan 25, 2024

Returned the car for an existing issue that showed up last week and got fixed previously . Hopefully the issue is resolved for good now, time will tell.

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DealerRater Jan 25, 2024

Easy to make appt, less than a weeks wait. Done same day. Reasonable prices for work performed.

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DealerRater Jan 24, 2024

Very helpful with helping us buy out our lease. They were very attentive to our needs and did a great job detailing our car

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DealerRater Jan 23, 2024

Nick was helpful to get me a loaner car and explain the cause of my issue (corrosion) and the repair went smoothly.

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DealerRater Jan 22, 2024

Great customer service, experience,technician taken care your vehicle. Service department even short staffed they are excellent listeners and thorough listening your concerns.

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Google Jan 22, 2024

Been using Smith since 1982, always great service and friendly staff!!

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DealerRater Jan 22, 2024

Buying my new EQE was seamless and easy. Brockton spent a lot of time with me to show me how everything works. Smith Motors is the best dealer, there is no pressure from anyone.

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DealerRater Jan 20, 2024

Great service and great people. Thank you for all your support throughout the years. Love you very much

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DealerRater Jan 18, 2024

Very good customer service experience in the industry for mercedes and business management services for customer

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DealerRater Jan 18, 2024

Every part of my purchase experience was excellent. Friendly, informative, and I never felt pressured. Brockton is great!

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DealerRater Jan 18, 2024

Everyone is so friendly and knowledgeable. I’m very satisfied with the results. Jobs well done! Keep up the good work.

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DealerRater Jan 17, 2024

A very good dealership with people that really care. Felt very comfortable and no pressure at all

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DealerRater Jan 17, 2024

Nick did a great job as service coordinator. Had to wait a week for appointment. When it was taking a long time to figure out problem, I was offered a loaner car, which was very helpful.

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DealerRater Jan 17, 2024

Marc was fantastic to deal with, he was professional and was responsive to all of my questions. He even went above and beyond and took videos of the vehicle when I had a concern. He will definitely get my future business. Sales manager Roger was ok. I financed myself and he made it difficult because of that. He wouldn’t put the proper address on the purchase order even after he was told the right address multiple times.

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DealerRater Jan 17, 2024

Brock was great to work with. Very knowledgeable and professional. Would highly recommend this dealership and Brock.

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DealerRater Jan 17, 2024

From my first meeting, the staff were very professional and made things easy. They went out of their way, and adapted their schedule to fit my needs. I would highly recommend Smith Motors to anyone interested in buying a Mercedes.

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DealerRater Jan 17, 2024

Great service. Knowledgeable technicians make you feel assured. Service reps are excellent and caring to customers.

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DealerRater Jan 17, 2024

Service department is always polite,helpful,thorough and respectful. Great bunch of people Good to work with

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DealerRater Jan 17, 2024

Smith Motors as an organization always puts their customers first. The pleasantness and competency of their staff is always top notch!

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DealerRater Jan 4, 2024

Very Professional staff Taken on time and and recieved car back on time Would recommend

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DealerRater Jan 1, 2024

All Around the Best! I consider “Smith Motors”… more like Family, than a place of Business! Yeah! I’ve been with “Mercedes Smith Motors” since 1979.

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DealerRater Dec 14, 2023

I feel the customer service is very good. Always friendly, respectful, polite. Only thing I’m didn’t give it five stars for because one time I drop off my car there and I believe I got a dent from there when I picked it up.

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DealerRater Dec 9, 2023

Excellent service experience. Have always received great treatment over many years at Smith Mercedes. Highly recommend. Nick Klinger kept me informed and took good care of me.

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DealerRater Dec 4, 2023

Polite and professional. Service was competed in a timely manner. Scheduled quickly as well. Thank you.

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DealerRater Dec 3, 2023

Good communication They did a nice job getting our car in quickly and keeping us informed as to its status

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DealerRater Dec 2, 2023

My experience with Smith has always been stellar, they are my go to Mercedes Benz dealership.

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DealerRater Dec 1, 2023

Very friendly and efficient and accommodating Good communication skills Hard to find these days Reasonable

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DealerRater Dec 1, 2023

Friendly and professional Would def recommend them to friends. Prompt service and always available. Ty

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DealerRater Dec 1, 2023

Great and fast Great customer service I would recommend it to everyone who owns a Mercedes Benz

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DealerRater Dec 1, 2023

Friendly & efficient service Because the sales process was excellent I decided to have my car serviced at smith motors as well

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DealerRater Nov 30, 2023

Very professional relaxed atomosphere. Very clean and staff was exceptional Craig Nick Joseph very helpful and courteous

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DealerRater Nov 30, 2023

On-time. Informative re what additional things needed attention. Provided detailed info on tire replacement and costs.

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DealerRater Nov 29, 2023

The customer service I received was outstanding. From the beginning to the repair being completed, they were professional & transparent about what needed to be done. It was a complicated repair & they completed it very quickly & to perfection. I would highly recommend them to my family & friends. Fabulous!

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DealerRater Nov 29, 2023

Dealer responded to emergency check engine light alarm with fix complete in less than 2 hours without any scheduled appointment...love the service

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DealerRater Nov 27, 2023

The service dept is very helpful. Nick and Craig are excellent. Very pleased with your service. RWM.

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DealerRater Nov 27, 2023

very attentive, very informative and an overall great experience at this dealership. Love the car

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DealerRater Nov 22, 2023

One of the best dealerships I've ever been too. Very professional and knowledgeable. They help with any issues any time. All employees are willing to help.

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DealerRater Nov 22, 2023

Craig is a gem!!! I wish every Mercedes’s dealership had someone just like him. Knowledgeable, efficient and patient. He has been able to solve two of my concerns with my new Mercedes with ease. Thank you Craig for all your hard work. It’s appreciated! Tom and Danielle

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DealerRater Nov 18, 2023

Always a pleasure to work with and they keep you well informed about the status of your vehicle.

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DealerRater Nov 17, 2023

Excellent customer service and attention to detail. All interactions have been very positive and pleasant.

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DealerRater Nov 17, 2023

Craig and Smith Motors always go the extra mile to please their customers. They are polite, knowledgeable and always finish on or ahead of schedule. They do a great job.

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DealerRater Nov 16, 2023

Our experience with Randy was excellent. I highly recommend, Smith Motor Sales of Haverhill Inc.

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