Customer Testimonials
Took My car for recalls - also had an issue that needed looking into - gave me a loaner car for the day - took care of recalls and service issue in a timely manner - was also informed of what my services issues were and understood necessary repairs
Great team- is great means great service. And a waked cad and appointment on time
Good service knowledge people and friendly They treat us very good and explain to us step bystep
They did what I asked for and provided me with the information that I needed to make an informed decision., also a very knowledgeable service person I will definitely be a return customer
Excellent service as always. Very professional staff who go above & beyond to take car of my car and me
Craig Tedeschi was wonderful. He did a great job dealing with my insurance company and kept me informed. He also took care of my normal service.
Friendly and professional fast service no waiting car wash after service will definitely recommend the dealership for service
My first experience with Smith and everyone was wonderful & very helpful. Would highly recommend them.
Very nice employees & very helpful!
Craig was amazing ! I didn’t hav an appointment but my dash went out and I stopped by and he was able to get it working on an hour!
Smith Motors is a very client centered dealership. They offer great service and go above and beyond to meet the needs of their clients. No problem is to small and they always respond in a very timely fashion. A very special shout-out to Craig who always has been so helpful to me.
Kevin was knowledgeable and very service oriented. Thank you! Tell Mr. Smith the King’s said hi and see you at Buthchs’
Really helpful, thank you guys. I know it was a little thing, but my wife was really worried about her deflating tire and you guys took care of it right away. Much appreciated.
Great service great people timely manner courteous good coffees needs more variety of snacks while you are waiting.
Always excellent service and great staff brought in for recall. Car was washed and cleaned inside and out. Gray dealership.
They were able to fix my issue immediately when I stopped by. It was great!
Great service and very professional Overall I am very pleased with the dealership and service department.
Great, timely service as always. We appreciate the continued first caps service we always receive. Thank you.
The service was completed in full and on time. The team does a a great job time after time.
Great surface on time and minimum wait time. Did not try to up sale me on anything very much appreciated
Even though I didn't buy my Benz from Smith I continue to have my cars serviced there because of the way they treat me and conduct business. Dave and Craig are always accessible and spend time explaining any questions. They will not try to convince you to have work done that isn't necessary. They make sure you are happy with the work being done. I appreciate that they are accommodating with after hours drop off and pick up of my vehicle and also a loaner car if needed. Rachel Caruso
Smith motors is always there when I need to have my car serviced and are always accommodating.
Great staff. Always enjoy discussing issues with my vehicle and how to correct it. Never pressured so I always return and recommend to other Benz owners
As a first time Mercedes Benz owner they are very knowledgeable of the vehicles they sell.
I have never had a bad experience at Smith. I am a lifetime customer. I recommend the dealership to all.
the staff is knowledgeable and helpful- always willing to go the extra mile to make everything go smoothly
Service person Nick was very cordial and helpful. Everything went according to plan. I only wish the place had enough loaner car that I could borrow one.
From the beginning of making the appointment to the end of the service rep was on top of things. Thank you .
Employee was very nice and respectful . they treated very nice and answered all my questions.
Marc Womboldt was great and the entire process of buying my new car was easy and enjoyable.
Handled the matter efficiently. Thanks very much for getting me in and out. Over and out.
Smith Motors has an excellent service department. They are knowledgeable, cordial and efficient. They explain the work do one and stand behind it. Great job.
I had a repair that left me unable to drive my MB. I scheduled to have it dropped off for repair. AAA dropped it off on Saturday picked up the loaner vehicle. The major repair was completed on Tuesday and I was able to pick it up that day. Excellent!
This is my sixth the offer Mercedes-Benz automobile I have owned. While I’ve had service in multiple different states, and via multiple different dealerships, Smith motors always does an outstanding job.
Never any issues! Customer service is #1.Service is effortless! Professional and friendly! Love Smith Motors!
Outstanding team of service professionals that make getting the car serviced easier than any other car service experience
Excellent service, done quickly, comfortable atmosphere, done very quickly, right on time appointment at 11 am …car went in exactly at 12
I was there for a safety recall. The Service Dept. was very efficient. Had the car back in half the time that was quoted. Rep explained exactly what work was performed. Answered all my questions. I highly recommend Smith Mercedes.
Service was timely and handled professionally. The team completed the work in an hour which included an unexpected need to replace a tire that was damaged by a pothole.
Every visit to this dealership has been positive. From the car buying experience to the service department, no complaints!
It is very good service and friendly staff. I will be always considering this dealership for my service
Quick, efficient, and friendly service. The service team is responsive and keeps the customer informed at each step of the service visit.
I have had my vehicle for almost 12 years and whenever I need service the whole service team treats me very well.
Very professional and helpful. This was the easiest car purchase I have ever made. I would highly recommend Smith Motors. Jennifer and Brock were great.
Always excellent service at Smith motors. They are the best. I love when they wash and vacuum my car at the end of every service. Thank you! Paula Meidanis
Everyone is so nice there. Always exceptional service!
Very professional, excellent service, I’m really satisfied with this. Amazing for sure. I will always have a good rate for this service!
Very nice and explained in detail the services that was performed and what’s the next service will consist
Always a pleasure to bring my Mercedes to get maintenance here. Completely satisfied with service
All of the staff are Professional, helpful, courteous. I would recommend this location to everyone!
Use Smith Motors for service and purchased a CPO Mercedes...easy process and very personable people to work with.
Services needed were explained and suggestions were made. Work was done in a timely manner.
excellent service - Staff actually cares about the customer and their experience. these are truly Mercedes-Benz quality folks
fast, courteous and always accommodating. I always leave satisfied and happy. Every question gets answered and useful suggestions are made.
Extremely accommodating and Bill the technician was very knowledgeable and nice. They do not pressure and do not oversell.
Smith service does a professional job. The service men are helpful and informative. Take you when needed
This dealership was very attentive, professional, responsive, friendly, and definitely exceeded my expectations. They took me in immediately and were able to solve my problem quickly and at the lowest cost. I am very pleased and will move my service to this location immediately.
I went in to service my car and met salesman Brock and asked to see what was available. Brock offered excellent customer service - he listened to what I said I wanted. The entire process was EASY - transaction was smooth. I traded in my car and left with a car that same day. I would highly recommend.
The dealership was nice. Sakes people were friendly. It was clean and warm inside. Thank you
Always greeted with A smile. Caring and extremely helpful! A pleasure to go.! Would never take my Mercedes anywhere else.. Thank you Craig Tedeschi.
Fantastic as always! Been coming here 20 years. Will continue for another 20! Thank you
I am happy with the people who work there as well as the quick turnaround time of my car.
Excellent service department! My vehicle was taken right away and they had my loaner car ready! I was out the door in 10 minutes. When they called to say my service was completed, it was delivered to me fresh from the car wash. Very friendly and professional. Thank you!
I was out of town when I needed service. Had never been here before. Everyone was amazing.
They were very professional,knowledgeable and work completed 100% From the time I scheduled my vehicle,to the time I picked up my vehicle.
Nick was informative and very pleasant. He's helped me in the past when I've reached out to service regarding an ordered part for my car.
Always an amazing experience with this dealership. They really go above and beyond to make the customer is happy with the work performed
Loren was very professional and patient. He had my car ready and on time. I was very happy with his ability to get me the car in a timely manner.
Always great to deal with. Easy to make appointments and they communicate well through the process.
This is by far the best dealership in the area. They are always courteous and experienced at what they do.
The best Mercedes dealership around, Very friendly staff and the service department is amazing at what they do !
Extremely professional and knowledgeable staff. The vehicles are well priced. Would unequivocally recommend Smith Motor Sales of Haverhill.
You tried all the rest and go to the best Smith motors of Haverhill Ma.
Great Service from the time you drop off till you pick up your vehicle. Always happy with Smith Motors
Thorough, very knowledgeable, caring, courteous, reliable, responsive, friendly, always go beyond the necessary service requirements
Smith Motors is my go to dealer. They handle my C 300 sport with kid gloves.
Honest, fair, dependable are three words that sum up this dealership.. I would recommend them to all.
Did a great job of fixing the car better then Manchester dealer who rip us off !! Thankyou Craig for your all help !!
All service members very friendly and efficient. Mr. Tedeschi assured me the service time, would be less than 90 mins, so I could wait I. The lounge area.
Great service, awesome people. When you feel that people put you first is a satisfying feeling. So the only thing I can said is " thanks"
Brockton was awesome, but Goldstein made a sexist comment that all women are high-maintenance, which was inappropriate.
Exceptional service! My first time at Smith Motor. Craig at service took great care of me, he exceeded my expectations. I regret not buying my car at Smith's as I did not have a good experience at the other dealer but, at the same time, I'm glad I did because now I know where to go without hesitation. Smith Motor, you've earned my business for life. Thank you!
This was my first time at this dealership. I am making it my service center for my car. I was very happy with the service.
Craig Tedeschi made my service appointment super easy and seamless! They took care of me right away. I will be back!
Customer service is great. I like how they treat each and every customer.thank you !
Great car buying experience! The staff at Smith Motors is the best. Randy Wheeler and Loren Goldstein helped make my C 300 purchase virtually effortless. Very impressed with they're commitment to achieving total customer satisfaction. Looking forward to my next new car purchase at Smith Motors in the near future.
Exceptional service! My first time at Smith Motor. Craig at service took great care of me, he exceeded my expectations. I regret not buying my car at Smith's as I did not have a good experience at the other dealer but, at the same time, I'm glad I did because now I know where to go without hesitation. Smith Motor, you've earned my business for life. Thank you!
Brockton Payette and Noel are great always accommodating great service always wouldn’t go anywhere else
Smith Motors was extremely helpful, courteous and professional. I would definitely look to them for our next car purchase.
Nothing but excellent- extremely satisfied very customer friendly in exceeded my expectation extremely happy. I have been a long term loyal customer.
Went in to ask a question, came out with my car fixed amazing people. Craig was awesome he help us out
Always prompt and they get it right. Professional and it’s a pleasure to deal with the staff
