Customer Testimonials

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DealerRater Mar 4, 2021

Sales, Parts and Service Departments are all outstanding! We have been doing business with Smith Motor Sales for about 35 years. Wouldn’t go anywhere else.

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DealerRater Mar 3, 2021

excellent service, fast, and perfect workmanship. i’ll be back when I need service again.car came back looking like new. Nice touch for something that is an inconvenience.

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DealerRater Mar 2, 2021

Randy at Smith Motors was great to work with and was very accommodating. I would work with him again and recommend him to any of my friends.

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Google Feb 27, 2021

Superb customer service! Friendly, knowledgeable staff and great communication. Dave was terrific!

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DealerRater Feb 27, 2021

I usually work with Nick, have for years and will continue to. But Nick, Dave and Craig make a great team. I always feel well taken care of! Thanks guys!~Judi

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DealerRater Feb 26, 2021

Smith Motors has always been terrific to me in every sense. I have been a customer for over 25 years and their service and sales wonderful in my many experiences. My latest was an emergency service call. Flat tire caused by a pot hole on Rte495 around 5 pm. Flat fixed, car washed, picked at dealer at noon the next day. Superior job !!

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Google Feb 26, 2021

Easiest car buying experience ever!! Brockton was awesome and very knowledgeable about all the vehicles I looked at. It's definitely a no pressure, super friendly atmosphere at this dealership! I live in NH so they offered to get my temp plates for me to make life easier but because Covid is slowing the DMV down it took a little longer than expected. Due to the DMV, my car wasn't ready on the day I wanted it. So, Brockton let me borrow a 2021 glc loaner to drive because my previous car was bad in the snow and a storm ...

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DealerRater Feb 25, 2021

Excellent service.. David took very good care of me and m made the process so much easier.. will recommend to everyone. Thank You David penny..

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DealerRater Feb 24, 2021

This is my 7th time purchasing a Mercedes from Brockton at Smith Motors. As always, the delivery process was very smooth, thorough and efficient! Brockton is as good as it gets for a sales representative, which is why I only go to him. Loren Goldstein is equally good as the business manager and makes the paperwork incredibly easy and fast.

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Google Feb 21, 2021
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Google Feb 21, 2021

Very professional, very smooth car buying experience. Transparent sales, the associates were very helpful. Two things that really surprised me were how quickly and smoothly the purchasing process was. As well as how easy going the sales people were. Didnt feel pressed to buy, and that can be hard to come by at a dealership. Over all great experience. Would recommend.

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DealerRater Feb 19, 2021

Great team at Smith Motor Sales. Justin and Loren made the purchase easy, and were not high pressure. And all people that I dealt with were courteous and friendly throughout. Highly recommend.

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DealerRater Feb 19, 2021

I always feel comfortable with Wes. I trust what he tells me. He always provides professional and great customer service. He is A1, top shelf.

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DealerRater Feb 18, 2021

Everyone was very friendly. At first they didn’t have the part but Craig was very helpful with having my airbags replaced. I would definitely come back for service.

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DealerRater Feb 18, 2021

The service experience was excellent. The process was timely representatives were cordial and overall positive. I would happily recommend Smith motors to other folks looking to have service work performed

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DealerRater Feb 18, 2021

Best dealership by far. This is the only place you get great service, a loaner car, and top notch service each and every time! Thank You!

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DealerRater Feb 16, 2021

I have driven only Mercedes Benz since 1986 and the service from Nick, Craig, and team at Smith Motor Sales of Haverhill, Inc. last week was the best service I’ve ever had from any Mercedes Benz dealership. Thank you for the great service.

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DealerRater Feb 16, 2021

I use Smith for service all time. They are courteous, professional,knowledgeable,attentive to the customer will take you any time if something little is wrong.

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DealerRater Feb 16, 2021

Always a wonderful experience at Smith Motors. Staff are friendly, knowledgeable and treat you with respect. They understand the concept of customer service and it shows!

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DealerRater Feb 14, 2021

The location is very convenient for me because I am a resident of Methuen probably five miles from my house and the most important the customer service is great .

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DealerRater Feb 12, 2021

Love working with them. Great customer service and experienced mechanics who are always very accommodating. I highly recommend the service department and all the technicians

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DealerRater Feb 11, 2021

Always very well taken care of by the best service guys you will ever meet: Dave, Craig and Nicholas. Great job guys!! Thank you for your great service and for always keeping my car in perfect running condition : )

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DealerRater Feb 11, 2021

Check engine light was on and diagnosed with needing a new air pump I stayed and waited with service completed in a timely fashion I am always pleased with service

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DealerRater Feb 11, 2021

Craig T is a an advocate for his customers...a rare thing to find at a dealership. I trust and respect his advice and guidance.

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DealerRater Feb 11, 2021

Very friendly and helpful. They told me an hour and it was. Nick kept me updated. The car wash was great especially at this time of the year.

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DealerRater Feb 10, 2021

Great experience purchasing a luxury vehicle. Brock was the best !! This is our first experience with Mercedes. We have owned Jaguars. Range Rovers, and Lexus

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DealerRater Feb 10, 2021

Nice friendly staff. Got quick appointment and fast service. Found prices to be lower for the same service at other dealerships. Will be using them going forward.

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DealerRater Feb 6, 2021

The staff are amazing. So professional and knowledgeable. Courteous and the customer service far exceeds any dealership I have visited in my 45 years of buying cars

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DealerRater Feb 3, 2021

Smith Motors is by far one of the best dealerships I have visited I'm always so pleased with the dealership and all staff members

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Google Feb 3, 2021
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Google Feb 2, 2021

Very in tune to my cars needs and they are right on top of any issues they may see.

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DealerRater Feb 1, 2021

Excellent customer service. Very pleased they could make everything work for us. Justin was so nice and really payed attention to our needs. My first Mercedes and I’m really exciting to have it

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DealerRater Feb 1, 2021

The employees are welcoming, warm, cautious, professionals. Were able to answer my questions. Called to remind me of the service. Ride back and forth. Great!

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Google Feb 1, 2021
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DealerRater Jan 30, 2021

Good dealership . I have done business with Smith Motors for years . Personally and with our business Vector Engineering and my sons business Shamrock Finsnce u find the employees at this dealership to be friendly knowledgeable and always ready to give you the time snd answers as you need.

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DealerRater Jan 29, 2021

Quick in and out. Always courteous and respectful. Really makes doing business a real pleasure. I am a customer for life. No hassles and completely professional with exceptional service

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DealerRater Jan 29, 2021

The service representative honored my request to be done in 1.5 hours and courteously dealt with my maintenance concerns. Smith Mercedes delivers exemplary service.

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Google Jan 28, 2021

In approximately 35 years of buying and selling cars, Smith Motor Sales of Haverhill has been the best buying experience. Their timely communication, attentive service, and consistent follow through both before and after the sale were immensely appreciated. Combine these characteristics with a fair sale price, a reasonable trade allocation, and genuinely affable group of staff, and you have the best customer experience. Special thanks to Marc whose communication was superior in every way from the first email to the post sales follow up. We appreciated Brock whose no pressure style and genuine pride in his employer made my wife and ...

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DealerRater Jan 28, 2021

Great staff very friendly professional and always helpful. We are so satisfied with Smith Motor we will only do business here We will highly recommend Smith Motor Sales to family and friends !

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Google Jan 28, 2021

Customer for many years. Totally trustworthy. Very knowledgeable about the product . Very accessible for answering your questions and concerns. You can’t buy the kind of integrity they exhibit in sales and service for their customer.

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Google Jan 27, 2021

Work was done well and in a reasonable amount of time.

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DealerRater Jan 27, 2021

Smith Motors sales is super duper simply the best I wouldn’t trust any other dealer with my automobile & I’m totally delighted with their service and sales department

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DealerRater Jan 26, 2021

I had a great experience coming in for my service. The staff (Dave Penny especially) was welcoming and friendly. The service was prompt and finished sooner than expected. Planning on coming back soon to get my brakes done!

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DealerRater Jan 26, 2021

Great experience! Nick was great. He made sure everything was taken care of. I scheduled a Service B , but Nick looked in the history and saw that it was performed the last time. Very happy to not have paid the extra money if it didn’t need it.

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DealerRater Jan 23, 2021

Dependable and reliable. Ready And able to solve problems. Your pick up service and delivery very helpful. Everyone who has helped us has been courteous and respectful.

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DealerRater Jan 23, 2021

The service department is superb. The people are knowledgeable and friendly. The space is clean and comfortable. Excellent service. And I get a clean car to drive home!

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DealerRater Jan 23, 2021

Usually work with Craig but I had David this time. They are both so great. They help with all my issues and explain things in a way that I can understand. Everyone there is super friendly and I very welcome whenever I need servicing done.

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DealerRater Jan 21, 2021

Worked with Brockton and Loren with trading in our old Mercedes for a New 2021 model. Transaction was smooth and pressure free. Felt like we were treated fairly and they were both very responsive to our needs.

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DealerRater Jan 19, 2021

My MB lease came up, I wanted to buy the car. Roger and Loren made the whole transaction simple and efficient. I couldn’t be happier. Wonderful experience all around.

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DealerRater Jan 15, 2021

Was pleased with how quickly the service work was completed the service rep was attentive to my request I am glad that the Mercedes dealership is not that far from my home

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DealerRater Jan 15, 2021

Fantastic service as always at Smith Motirs! Always friendly and smiling. They are a pleasure to do business with! I highly recommend their service and sales department!

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DealerRater Jan 14, 2021

Quality service with no pressure. Brockton worked with me to find the vehicle I wanted at the price point I wanted to pay. We went through models, new, used, packages and add - ons all fully explained with my cost and options. Highly recommend this dealership.

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DealerRater Jan 14, 2021

Excellent job. Dave was very accommodating and professional. Work was done on time and good. I will be back for future service needs. Thank you

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DealerRater Jan 13, 2021

Excellent service, and good communication about how the service was progressing. Car was returned in great shape and sparkling clean. I would recommend Smith to all.

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DealerRater Jan 13, 2021

Nick in Haverhill was very professional, courteous and helpful also very patient ! A very Nice employee to deal with people i would deal with him again

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DealerRater Jan 10, 2021

Great service, I’m very pleased! Dave is always very friendly, helpful, and checks in with me to make sure all of my needs were met.

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Google Jan 9, 2021

Always a great experience

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Google Jan 9, 2021
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DealerRater Jan 8, 2021

I cannot say enough good about this company and its people. Randy is my main man and his customer service is exemplary. I am COO of a Mortgage Lender and I know all about good and bad service. Wagner is down the street from me and maybe would be more convenient however Randy takes convenience to another level. I will always buy from Smith.

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DealerRater Jan 8, 2021

Craig is always amazingly accommodating! He is professional, efficient, and an asset to any organization! I was running late this last time and he elected to stay snd wait for me even though the dealership closed at 5. I told him I would come in the morning that I was fine turning around and he insisted I continue even though I informed him I was still 25 minutes out. Incredible!!! Thank you!

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DealerRater Jan 7, 2021

Great sales effort and support in the closing and delivery process. Highly recommend Smith Motors, Brock, Loren and Jennifer. Nice facility and service area. Thank you for the quality.

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DealerRater Jan 7, 2021

Got me in for service on short notice. Greatly appreciated. Very customer centric. Will be bringing my other vehicles to this dealership now that I have relocated to this area.

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DealerRater Jan 4, 2021

I am very satisfied with the service and attention I received at Smith Motos Haverhill. The personnel is very profesional and friendly. My purchase process was made easy.

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DealerRater Dec 31, 2020

Justin and Roger went above and beyond. I am so thrilled with some of the features suggested that I would have never thought of...they turned out to be game changers. I thank them both so much for their guidance with my first Benz.

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DealerRater Dec 31, 2020

I have been a customer since i believe 2004! Starting with charlie chadder , wes ,nick etc im impressed ! My frustrations since 2019 is related to me having to go back, some times Monthly , to repair and replace my tires! Friends of mine are suggesting that i look at their bmw , caddilac!’s etc. who dont have the tires problem like i have with mybMB on my e 450! Prersonally! I cant wait wait until my lease is up and in the mean time up visiting othercomparable cars

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Google Dec 31, 2020
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DealerRater Dec 30, 2020

Great customer service, and quick turn around. Very fluent process with none pushy service reps. Clean waiting area and easy check out process. All members respected COVID protocols

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DealerRater Dec 25, 2020

As always Craig went above and beyond. Wes was the critical decision maker on implementing my suggestion of tire rotation to eliminate tire vibration problem

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DealerRater Dec 24, 2020

The service at Smith Motors is always high-quality, professional inconvenient… I highly recommend over any other Mercedes dealership… Also Nick and Service is always great to deal with...Completely knowledgeable on what service needs to be done in future service… Again an asset to Smith Motors for sure

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Google Dec 23, 2020

Very happy with the sales team mainly highlighting our sales rep Randy Wheeler . And the finance manager Lauren were absolutely great every step of the way!! I didn’t get to see the vehicle before we bought it only a model similar to it and when it arrived we couldn’t have been happier. As we were going to leave we noticed that there was a large scratch on the rear bumper and trim and within a day or two they already told me they approved the scratch to be fixed right away!! They lined it up with my own ...

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DealerRater Dec 23, 2020

All three service reps know a lot about the cars and can relate symptoms to probable causes. They are also personable so you feel like you belong. In this instance they also warranted prior work/ materials that didn’t hold up and did it without question or hesitation.

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Google Dec 20, 2020

Great service by a knowledgeable team of professionals. Always a pleasure dealing with them.

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DealerRater Dec 18, 2020

The Service Team at Smith are professional, accommodating and solution oriented. After working with them for over 13 years, they are more like a family to me. I offer my highest recommendation of them.

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DealerRater Dec 18, 2020

Friendly welcome. Rapid service and All around pleasant experience leads to A happy customer Now I understand why Smith has earned their reputation as a quality auto dealer

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DealerRater Dec 17, 2020

Always excellent service and attention from Nick Klinger! He made my long service appointment pleasant by providing a loaner car. My checkout by Nick was quick and easy. He is always available to answer any questions or concerns. I appreciate his attention to details. Thanks Nick!

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DealerRater Dec 17, 2020

I've bewwwn to the dealership many times over the past five years,but have never received such fine service as received lately. In particular, most recent visit. I've asked for a low beam headlight upgrade for years, but never got it. This time I did. Low beam headlamps are much brighter, will help on bon non light ba k roads. Thanks, Mark

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DealerRater Dec 16, 2020

The staff is always pleasant and accommodating! I stopped in unannounced with low tire pressure due to a piece of metal. They fixed the tire right away. So impressed!

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DealerRater Dec 16, 2020

Just purchased my 9th vehicle from Smith Motors. As usual great experience. Never any pressure and they always exceed expectations.Brock is an amazing salesmen and genuinely care about his clients.

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DealerRater Dec 15, 2020

Craig was very helpful when I was dealing with my tire and rim warranty company. After I reached out to them several times with no luck on an answer, Craig ended up calling them and was able to get all of my rims fixed.

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DealerRater Dec 15, 2020

Excellent service I will be sure to always service my vehicle at your location. Quick accurate work. Excellent communication. I was able to be back on the road in no time. Thank you all

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DealerRater Dec 12, 2020

Nick was very helpful. I drove in with a flat tire..he quickly took care of it. Dave is always very good as well. Thank you

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DealerRater Dec 12, 2020

Service couldn't be any better. Service staff is welcoming no matter how busy they are. And extremely courteous. I always feel respected by them.

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DealerRater Dec 12, 2020

Have not yet been successful at buying a car at Smith Motors unfortunately. But despite the fact that we have always bought our Mercedes at other dealerships, we always use Smith Motors for service! Their service department is unbeatable! Craig is always a pleasure. Niko is so talented. We are very happy with the whole service department.

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Google Dec 11, 2020
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DealerRater Dec 10, 2020

The best service and really care in helping you out. They give me piece of mind knowing that my vehicle will be taken care of.

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DealerRater Dec 9, 2020

Justin and Loren were great to work with! They took into consideration my budget and goals and did everything they to satisfy them. They were very professional and helpful throughout the entire process and delivered ny vehicle on time and looking gorgeous!

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DealerRater Dec 9, 2020

I came in to get a duplicate key made and Dave and Craig were very attentive and helpful with the process. They also took care of a recall on the car. I will be back.

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DealerRater Dec 8, 2020

Excellent service, reliability,My wife and I were assisted right away. Learned of the problem and got it taken care of.Dave was the best, couldn’t have been more accommodating or informative. My wife picks up a new GLA 250 this week. She has serviced her current car car there for years.

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DealerRater Dec 7, 2020

Polite, personable, and Knowledgeable service staff, always very helpful. Great dealership, very fair prices. Smith is the place to go. Look forward to visiting again soon.

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DealerRater Dec 5, 2020

It was very nice deal I had the best service very nice team I love my car I will never drive other than Mercedes the best car ever .

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DealerRater Dec 4, 2020

I always leave there with great comfort and confidence after having my E350 serviced. It’s more than their professionalism and skill that I like, it’s there attitude, their demeanor, their very character that is so important to me. The best anywhere!!!

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DealerRater Dec 1, 2020

Smith Motors staffers always go above and beyond to accommodate their customers. The service department is excellent and thorough. They never ignore a concern and carefully explain any service that needs to be done.

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DealerRater Dec 1, 2020

I have to hand it to the team at smith mercedes ,very professional and went above and beyond for me ,I would like to thank nick and everyone at smith , I will for sure be back ,thank you lawrence p.

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Google Dec 1, 2020
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DealerRater Nov 29, 2020

I have been coming here for years. Service continues to be excellent from the time of my call to schedule an appointment to loaner to pickup. Nick is very friendly and quite competent.

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DealerRater Nov 29, 2020

Wonderful service, especially during these times of covid. I appreciate the kindness when I needed to reschedule my appointment due to health reasons. Very courteous and understand staff in your service department.

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DealerRater Nov 28, 2020

I continually remain impressed with the quality of service from Smith Motors - the service group alone would bring me back to buy my next car from Smith motors. David Penny is ultra responsive, courteous and accommodating - I've never had a better service agent although I have to say the others at Smith Motors have also been super when David wasn't available. Keep up the great work...you have a loyal customer! Peter Sportelli

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DealerRater Nov 26, 2020

I dropped by without an appointment and not ready to buy, but Brockton took the time to show me some models, give some suggestions, and answer all my questions. I knew I’d be going back which I did and got my dream car. Between Brockton and Loren, they made the entire process easier than I could have imagined.

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DealerRater Nov 26, 2020

World class attention ., very good attention from their employees. I will definitely return to give services to my vehicle, also thank you because the first thing they told me was that my vehicle had a recall and I was able to do it that same day.

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DealerRater Nov 24, 2020

Smith Motors does a very good job for me.Dave Penny has always taken care of any issue I bring to his attention. I would highly recommend Smit Motors.

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