Customer Testimonials
Dealing with the team at Smith motors was phenomenal , they all were so helpful and patient and so full of knowledge
A pleasant & professional experience from setting an appt to auto pickup. No surprises, fair prices and quality work.
They are professional, efficient, reliable, kind people. Overall I had a great experience and highly recommend.
They did a what needed to be done fast and all seems fine. I will use them in the future.
Best Service ever, they always explain everything and always try to save me money thanks
Great customer service, very attentive to customers, communication is very clear and honest service advisors would definitely recommend
Service was great. They have always been great!! I’ve been dealing w them for years.
Great dealership, friendly staff. Definitely worth the trip down from NH. Will schedule my next service here as well.
I recently had my Mercedes serviced. It had a complicated service problem where the vehicle had an intermittent issue. I received a call from Matt my service advisor within 12 hours of dropping it off. They believed they replicated my issue but to be on the safe side they kept my vehicle 2 more days to confirm the issue. They called exactly when they said they would and I was happy when I received a call of completion. Upon picking my vehicle up the service writer spent the time to go through each cost line by line to put me at ease ...
Good service answers all the questions that I asked return a phone call quickly what I expected thanks
I would recommend smith Motor Sports to any Mercedes Owner. Everyone is friendly and willing to help out. Thank you
The customer service is always great! The Mercedes team are professional, friendly and helpful. They care about their customers and are proud to offer a superior product. This is my first Mercedes and I will definitely be a long time customer!
Rob Flores from the Smith motors service department was a pleasure to work with. He was very communicative and provided the best solution for my needs. The rest of the team at the dealership was also very helpful. John from the sales team reached out to the service manager on weekend who was able to provide me a loaner when my car gave me trouble and they resolve the issue with my car. I want to thank everyone at the dealer who made this experience much less frustrating than it could have been. The service I received was second to ...
The best car buying experience I’ve had. I will be a repeat customer. Thanks
Personable low and no pressure sales. Huge inventory. Great service. Clean and comfortable waiting area.
Jeff, my service rep was amazing! great communicator, no hard upsell on services, but provided clear considerations for possible service and/or ensure whoever was servicing my car had covered the services required.
Fantastic people with a great reputation I have been there for service and sales, recently bought a used car from them. Mark in sales is awesome. I highly recommend them for all your Benz needs
Everything was very timely and Service Manager fix the volume on the car phone. Thank you don
Great service.very courteous staff.quick response.thanks for cleaning my car too!I got my car back on the same da!Christmas Eve!
Dealership is outstanding attention to detail is great. Smooth transaction and made buying out of state easy
Friendly atmosphere, knowledgeable, care about the customers needs first and foremost., and I would recommend their services to a friend.
Wes is the BEST !!! He knows. Cars, adjusters and remembers people and cars ! Smith … don’t loose him !!!!
Service Advisor Rob Flores was great to work with. I will definitely be bringing my car to Smith Motor Sales for service from now on.
They are doing a great job at Smith motor of Haverhill. The service team is very pleasant.
Service and interactions were good. Everything went smoothly with the whole transaction. Happy to do business again.
Your team did a great job servicing and detailing the entire car. My wife loved the job you did.
The staff is super friendly and very knowledgeable. They are also always accommodating with a loaner vehicle.
Warm and friendly environment. The support staff is always available to assist you with whatever.
Great experience and I'm really happy with my purchase I had AXEL as my sales guy he was great answering my questions and explaining everything about the car . He made the whole process very smooth . the whole team it was professional from the sales guy to the sales manager, and the finance guy Victor he was very helpful
Best Dealership and salesperson I have ever had the pleasure of dealing with! Truly caring and accommodating best describes the people who work there! I have recommended to many people and will continue to do so.
Ι am very happy with this dealer they fix my problem in no time and they new what theywoss doin
Service was seamless and focused on my convenience, which is a refreshing change. Great experience!
Took my call, made everything quick and easy. Very personable and definitely want to go back
Smith motors is more like family than a car dealership! Service is grade A especially with Billy Crow making sure everything runs like a well oiled machine always! From check in to check out everyone goes out of their way to make sure you are kept in the loop!!
Great place to bring my car for service always treated with respect and they work on my car as if they owned it
I came to Smith because of Steve Bergeron. He has a following from Burlington Mercedes. You are very lucky to have him at Smith. He has excellent customer service skills and follow up. He always keeps me updated and my cars are ready to go when promised. Thank You Steve! Myself and many Burlington customers will go wherever you are!
Very nice and made sure we had a loaner. They kept me informed about the progress
5 stars for everything because I appreciate how quickly they took my car in and performed the warranty work I requested. I was just a little annoyed that the technician stated I had "coolant and oil" leaking from the oil cooler. He recommended replacing the oil cooler lines, which is correct, since they are rusted out and leaking oil. But when I asked the service writer why he said there's leaking coolant, I was told that the technician is Mercedes certified and that's what he says. The Mercedes certification is a 17 week factory course that doesn't ...
Smith Motors service is top rate! I had my snow tires installed and they rebalanced them and they feel great.
Fast and great service again at Smith Motors. Highly recommended. William Crow provided great service.
Awesome service great people and everything done in a timely manner and done thoroughly and accurately
Chris was great! Came back for a few different test drives to find the right one.
We purchased 2 cars in July. One new, one pre-owned. We are very pleased with our purchases. The pre-owned needed some follow up service that was handled without incident.
Top MB DEALERSHIP, 5 Star. Expert sales, and service advisor/technicians. Easy to do business with they listen and do it right 1st time….. Thank you! . Highly recommend..
Helpful pleasant speedy Service is a pleasant experience at Smith’s. I highly recommend them to all.
Fast and efficient Ordered the part I needed in a timely fashion No problems Thanks
Came in for an A6 service on my 2010 E350. Had suggestion for other serious repairs that totaled more than the car is worth. Was taken under wing by Wes Reed and he suppported me through the decision to buy a newer car, introduced me to Marc Womboldt who found me a replacement vehicle. Both Wes (who I knew for many years was wonderful) and Marc, who was patient and supportive and creative in his sales, made my experience pleasant. Left with a 2023 E350. I am grateful for Wes and Marc.
I trust Steve Bergeron to get the job diagnosed and repaired correctly as he has been doing on my Mercedes vehicles for many years. He is a joy to work with.
This was a fantastic experience very supportive, very professional. I’m impressed with how you find what the customer is looking for.
Every person with whom I interacted was efficient, polite and (most importantly to me) aware of my time constraints. I wad grateful for all of the above!
I brought my car in for an open recall. I was able to get an appointment quickly. Once I arrived, my car was fixed in a short period of time. The staff were very polite & accommodating.
Fantastic Experience at Smith Motors of Haverhill! I recently purchased a Mercedes-Benz C300 from Smith Motors of Haverhill, and I couldn’t be happier with the experience! Gina, Brock, and Mr. Durante in finance were absolutely amazing. From start to finish, they made the entire process seamless and enjoyable. Gina and Brock were incredibly helpful, knowledgeable, and patient, ensuring I found the perfect car. They took the time to answer all my questions and made me feel confident in my decision. Mr. Durante in finance was just as fantastic—professional, efficient, and thorough in explaining everything, making the financing process ...
Ellen Smith and her team/staff are wonderful! Top notch customer service. All True professionals.
Great service, knowledgeable staff and very courteous.. A nice experience in buying a vehichle and would highly recommend them.
Great like always Great experience always honest and up front just like I like to do business
Awesome service and knowledgeable service advisors there to always answer your questions and concerns. Thanks
Smith Motors Service department took my car in promptly at my scheduled time, explained the service required and made appropriate service recommendations for the future. The service was done while I waited and returned my car after a wash and vacuum. Great job.
Always professional, courteous, plesant and on schedule. They do what you ask in a thorough and efficient manner.
Smith Motors provides excellent customer service for both sales and service.The staff is professional and friendly. they have gone out of their way to make appointments convenient for my schedule.
I have been a customer at Smith Motors for over 25 years. Always a pleasant experience
Always very helpful and supportive. I love the whole service team. Always direct and honest
Great service friendly staff. Supervisor William Crow was knowledgeable and great to work with. I would recommend Smith Motors
Very good communication with customers, especially when an order is placed, they are very responsible and everything is fine.
Awesome job on w140 1997 Mercedes Benz thank you so much !!! 10 out of 10 would recommend!!!
Steve was fantastic. Very helpful. an accommodating to our needs. we will be back thank u
Honesty, friendly, knowledgeable, and service oriented staff. I can trust all levels of sales, service, and customer dedication at Smith Motors.It is certainly a dealership worthy of repeat business.No matter where we live in the USA, we come back to this wonderful and friendly dealership!
Smith Motors made my car buying experience truly enjoyable and stress-free. They provided all the information I needed and offered a fantastic trade in deal. The entire process was seamless, and they’ve earned a lifelong customer in me. Highly recommend!
Wonderful and transparent service team! Always The best customer service, I would not hesitate to recommend them!
Steve B is the best service rep around. Top notch service. He cares more than any rep I’ve ever dealt with to ensure you experience is perfect.
Brought my wagon in for routine maintenance. Had arranged for a loaner. Matt checked me in and notified me later in the day when it was ready. It’s the best service department I’ve ever experienced. I would not consider any other dealership for either of my Mercedes.
Smith has great service. I have been buying cars for over 20 years and there are other dealers closer to my home.
Excellent service and promised on time service. Nick was very helpful. He had more car oil change done in time to go my doctors' appointment
I needed my car as I was heading to my night job. Rob my Service Advisor realized the sense of urgency and worked hard to get me on my way. I appreciated that.
Repairs were done quickly, well done, reasonably priced compared to other Mercedes dealers. The service manager fixed a glitch with the Mercedes Me app and took the time to resolve it with no waiting! Honest and knowledgeable team, a pleasure to work with!
Service was great! Loved my loner car. Communication was superb. My car is running great
These folks are top notch. From sales, finance, and service. Can't say enough good things about this operation
Always friendly and knowledgeable about your service. My car is always clean when I get it back.
Good service. I did not book a loan view or in advance, but the agent was able to secure one for me when it was determined that the service was going to take longer.
They are very professional and like to help their customers. I’m very happy with the service I have received in this place
My visit to Smith Motors was related to a sunroof recall issue. The check in by the gentlemen seated at the 1st desk on the left was done in a efficient and professional manner. He was kind enough to answer some random questions and was extremely knowledgeable. Thank you for the quick in and out of my visit and thank you for washing my car as well. VERY NICE TOUCH!
Great dealership with a staff that is knowledgeable and friendly. The sales and service teams are attentive, professional, and genuinely care about providing the best experience for their customers. They take the time to answer all questions thoroughly and make the entire process, from test-driving to finalizing paperwork, as smooth and enjoyable as possible. Whether you’re purchasing a vehicle or just coming in for maintenance, they go above and beyond to ensure you leave satisfied and well-informed. Highly recommend this dealership to anyone looking for quality service and a stress-free car-buying experience!
Great and very professional service. I am very much satisfied and glad for all the service on my GLE350.
Great customer service! Matt was terrific and the man in the afternoon was awesome. Thank yiy
Smith motor sales is the only dealership I will deal with for my Mercedes. Five stars every time my vehicle goes in for maintenance intervals.
We are overwhelmingly happy with the service and consideration we received from the entire Smith Motor team.
Smith motors treats customers like family. Very accommodating and personable. I wouldn’t go anywhere else to have service on my vehicle.
Smith Motors has been servicing the family cars for 30+ years and has always provided top notch service.
I m so grateful for the assistance I received. I had a tire blow out on the highway and they replaced it despite it being late on a Friday. So professional and helpful. I can’t say enough good things
Excellent service resonable and professional. Fixed main issue and did their best to fix an intermittent...
I am very satisfied with service what they did on my car . They did fix very fast and price was good Also they are very friendly Thx all of them , service and consultant person
The service was fast and convenient - completed even ahead of their estimates (which was great as I was waiting).
So far I have gotten my vehicle serviced here twice and they are very professional.
I had a wonderful experience at Smith’s. From sales to finance and ownership, this is a first class dealership that I would highly recommend to anyone.
Excellent service!
The service is outstanding from Start to finish. My advisor, Nick, was great. Perfect communication. No complaint so far. Great first experience since it was my first time with Smith Motor in Haverhill, MA. . Arold Bien-Aime
Brock was easy and nice to work with. Listened to what I wanted and didn't try to switch me to something I didn't want. One of the best car buying experiences I've had. Highly recommend this place.
I had a great experience at this dealership and want to recognize Brockton Payette and Vitor Duarte for their exceptional customer service!
It is with great pleasure and sincerity that I leave this review for Chris W. He found me the perfect "retirement " car I was looking to buy! First car I might add, which just increased my confidence regarding this purchase. He asked a few questions about my likes and dislikes and proceeded to choose the car I ultimately bought. He explained all the necessary features and highlights the car has and offered his time to clarify anything I did not quite grasp the first time with patience and kindness. In addition, he made himself available after my purchase ...
