Our Team

Nicholas Klinger

Nicholas Klinger

Service Advisor
171 Reviews
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Craig Tedeschi

Craig Tedeschi

Assistant Service Manager
146 Reviews
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Loren Goldstein

Loren Goldstein

Business Manager
107 Reviews
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Dave Penny

Dave Penny

Service Advisor
99 Reviews
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Brockton Payette

Brockton Payette

Sales

Certified
76 Reviews
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Matt Harris

Matt Harris

Sales Representative

Certified
43 Reviews
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Roger Waugh

Roger Waugh

Sales Manager
37 Reviews
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Randy Wheeler

Randy Wheeler

Sales

Certified
35 Reviews
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Ben Coppola

Ben Coppola

General Sales Manager
30 Reviews
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Charles Chadder

Charles Chadder

Sales
21 Reviews
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Tom Silva

Tom Silva

Used Car Manager
1 Review
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Nicholas Klinger

Nicholas Klinger

Service Advisor
Recent Reviews

May 19, 2020

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As always, great staff, great service! No matter the size...

As always, great staff, great service! No matter the size of the job big or small, you get treated with a welcome friendly manner. You always get 💯 satisfaction from Smith Motors! 🙏

May 14, 2020

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Had a slow leak in my rear drivers side tire due to a...

Had a slow leak in my rear drivers side tire due to a nail, as it turns out. Nick at Smith has it fixed, car washed and no charge. Service like that you can’t beat which is why I keep going back to Smith

May 13, 2020

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Wes as always was terrific I cannot imagine doing...

Wes as always was terrific I cannot imagine doing business anywhere else but Smith Motors. All employees that I interacted with were pleasant in concerned about my needs. I will be in the market for a new vehicle in the near future. And will be sure to come to Smith Motors

May 09, 2020

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Brockton is the best And Wes is just superb The whole...

Brockton is the best And Wes is just superb The whole team is excellent The whole team is great John Smith is class guy as is the whole team

May 08, 2020

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Courteous and efficient interaction with Service manager....

Courteous and efficient interaction with Service manager. Happy to see that Mercedes Benz addressed the potentially dangerous Takata airbags eventhough it has taken quite some time.

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Craig Tedeschi

Craig Tedeschi

Assistant Service Manager
Recent Reviews

May 24, 2020

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Great customer service with Biily Crow and Wes Reed. They...

Great customer service with Biily Crow and Wes Reed. They go over and above to take care of their customer. Its always been a pleasure.

May 19, 2020

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As always, great staff, great service! No matter the size...

As always, great staff, great service! No matter the size of the job big or small, you get treated with a welcome friendly manner. You always get 💯 satisfaction from Smith Motors! 🙏

May 19, 2020

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Professional accommodating always with a smile. Excellent...

Professional accommodating always with a smile. Excellent service is why I purchased my second Benz there. Always get me in during the same day when in an emergency.

May 13, 2020

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Craig was fantastic! He was thorough and made sure...

Craig was fantastic! He was thorough and made sure everything was taken care of in a timely manner. He immediately fixed an issue that came up after we got the car back from the dealership. He was attentive to our needs and responsive to our calls. I highly recommend Smith Motors as a result.

May 09, 2020

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Wow! What an excellent experience.Having used three...

Wow! What an excellent experience. Having used three Mercedes dealerships in the area, Smith Motor Sales is now our "go to". We love the family owned approach! Niko, Wes and Craig and all others were professional and supportive! We also appreciate their attention to the current health concerns! We felt very comfortable in the service department! A+ experience!

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Loren Goldstein

Loren Goldstein

Business Manager
Dealership Experience 24 years 3 months
Industry Experience 34 years 9 months
Recent Reviews

May 21, 2020

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Randy was terrific to work with. He made the process of...

Randy was terrific to work with. He made the process of buying a car easy and was SO knowledgeable. I can’t thank him enough!

May 19, 2020

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Nice dealership

Smith Motors made buying my car a very pleasant experience! Brockton Payette went above and beyond to deliver my car to me and took the time to explain all the bells and whistles!

May 09, 2020

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Brockton is the best And Wes is just superb The whole...

Brockton is the best And Wes is just superb The whole team is excellent The whole team is great John Smith is class guy as is the whole team

May 06, 2020

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INCREDIBLE BUYING EXPERIENCE!!!

INCREDIBLE BUYING EXPERIENCE!!! During these hard times, the companies who thrive are the ones who continue to provide exceptional customer experiences, and I must say, Brockton at Smith Motors provided just that. He made the whole process of getting out of my old Mercedes lease into my new lease a breeze. He went above and beyond any expectations that I could have had with shopping for a new car. I highly recommend Smith Motors and suggest you ask for Brockton to take care of your Mercedes Benz needs. He's extremely knowledgeable about the product and was very pleasant to deal with.

May 01, 2020

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The staff are a pleasure to work with, they are...

The staff are a pleasure to work with, they are professional and well in tuned to my cars needs. The service department complete required work in a timely manner

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Dave Penny

Dave Penny

Service Advisor
Recent Reviews

May 19, 2020

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Employee Rating

As always, great staff, great service! No matter the size...

As always, great staff, great service! No matter the size of the job big or small, you get treated with a welcome friendly manner. You always get 💯 satisfaction from Smith Motors! 🙏

May 09, 2020

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Employee Rating

Brockton is the best And Wes is just superb The whole...

Brockton is the best And Wes is just superb The whole team is excellent The whole team is great John Smith is class guy as is the whole team

May 01, 2020

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The staff are a pleasure to work with, they are...

The staff are a pleasure to work with, they are professional and well in tuned to my cars needs. The service department complete required work in a timely manner

Apr 28, 2020

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The sale associates are well spoken and very friendly. If...

The sale associates are well spoken and very friendly. If necessary they would advise the client what repair prices are most convenient to do first. When it comes to the best customer services you can count on smith motors Mercedes in Haverhill.

Apr 08, 2020

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I had a wonderful experience with Service Dept. When some...

I had a wonderful experience with Service Dept. When some other MB dealer shut down their Service Dept. Would recommend Smith to other MB owner

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Brockton Payette

Brockton Payette

Sales

76 Reviews
Certified
Contact Me
Dealership Experience 17 years 4 months
Industry Experience 19 years 5 months
Grew up in Bethlehem NH, played baseball and was on the Franconia downhill Ski team. Graduated from Profile High School 1994 Served my country in the United States Marine Corps 1994-1998 I was stationed in 29 Palms California, Okinawa Japan, Camp Lejeune also was stationed at Camp Fuji which is at the base of Mt Fuji and Yes I did climb the mountain! My specialty was Communications Once I finished my 4 years in the Marines I worked for a communication company out of Wakefield MA. Started my automotive career working for Land Rover in Natick MA, moved over to Mercedes-Benz of Westwood. 15 years ago I found a home at Smith Motor Sales of Haverhill. "Great Family Owned Dealer"
Recent Reviews

May 19, 2020

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Nice dealership

Smith Motors made buying my car a very pleasant experience! Brockton Payette went above and beyond to deliver my car to me and took the time to explain all the bells and whistles!

May 09, 2020

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Employee Rating

Brockton is the best And Wes is just superb The whole...

Brockton is the best And Wes is just superb The whole team is excellent The whole team is great John Smith is class guy as is the whole team

May 06, 2020

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INCREDIBLE BUYING EXPERIENCE!!!

INCREDIBLE BUYING EXPERIENCE!!! During these hard times, the companies who thrive are the ones who continue to provide exceptional customer experiences, and I must say, Brockton at Smith Motors provided just that. He made the whole process of getting out of my old Mercedes lease into my new lease a breeze. He went above and beyond any expectations that I could have had with shopping for a new car. I highly recommend Smith Motors and suggest you ask for Brockton to take care of your Mercedes Benz needs. He's extremely knowledgeable about the product and was very pleasant to deal with.

May 04, 2020

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New GLC 300 2020

Brockton Payette was wonderful. He has always gone the extra mile to make the experience great. Service department is excellent; friendly, competent, efficient. Will always consider Smith Motors for purchase/lease

May 01, 2020

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The staff are a pleasure to work with, they are...

The staff are a pleasure to work with, they are professional and well in tuned to my cars needs. The service department complete required work in a timely manner

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Matt Harris

Matt Harris

Sales Representative

43 Reviews
Certified
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Dealership Experience 21 years 1 months
Industry Experience 23 years 6 months
I've been with Mercedes-Benz since my dad bought his 300D in 1980. That car made such an impression on me as a six year old boy, I gravitated towards the car business after graduating from UMass/Lowell in '96. Besides Andover, Smith Mercedes has been my home practically since then. I look forward to getting to know you and showing you the best vehicles in the world.
Recent Reviews

May 24, 2020

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Great customer service with Biily Crow and Wes Reed. They...

Great customer service with Biily Crow and Wes Reed. They go over and above to take care of their customer. Its always been a pleasure.

May 23, 2020

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Excellent accommodation delivery and tutorial

I was never at the dealership.My price negotiation with Matt was outstanding.Also I appreciated his taking my Jag back to the Exeter, N.H. Dealership.

Mar 05, 2020

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Very happy with the service. They provided what was...

Very happy with the service. They provided what was needed in timely manner and they kept me. informed as to the progress. Thank you much.

Feb 21, 2020

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service

I have been in and out of this dealership off and on for the past three years and I have never had any experience that was not outstanding. The costumer service and friendliness of the employees is second to none.

Jan 21, 2020

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30,000 mile service

Good location. Excellent service. Easy to make an appointment and nice waiting area. All service was covered under my service plan with not additional costs.

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Roger Waugh

Roger Waugh

Sales Manager
Dealership Experience 13 years 10 months
Industry Experience 19 years 10 months
Recent Reviews

May 21, 2020

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Randy was terrific to work with. He made the process of...

Randy was terrific to work with. He made the process of buying a car easy and was SO knowledgeable. I can’t thank him enough!

Apr 29, 2020

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First Mercedes-Benz - Smith Motor Sales for the Win!

I worked with Marc, Brockton and Loren. They all were very professional and accommodating with every aspect of the sales process (as I’m almost 2 hours from their Dealership). It was low pressure sales, upfront "honest" answers, speedy transactions and overall a good group of staff members. Completely satisfied and recommend this dealership!

Mar 27, 2020

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This is my first Mercedes-Benz that I ever purchased....

This is my first Mercedes-Benz that I ever purchased. I’m very happy with it, looks pretty much brand new, only a couple minor imperfections that are being taking care of. Everyone is very nice, especially Brockton Payette who took his time to explain all the different functions. He’s very knowledgeable. Overall I’m pleased, and would recommend others to go.

Mar 12, 2020

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A-M-A-Z-I-N-G!

These guys are great! Very professional, down to earth, knowledgeable, reasonable, open communication, good customer service, great sense of humor, and very fast (first time in 30+ years that it didn't take multiple hours to negotiate/finalize a purchase of a car). Bonus: the quality of their cars is fantastic!

Feb 14, 2020

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The salesman Randy Wheeler was patient, thorough, easy to...

The salesman Randy Wheeler was patient, thorough, easy to work with and make the process effortless. The best car buying experience I’ve ever had.

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Randy Wheeler

Randy Wheeler

Sales

35 Reviews
Certified
Contact Me
Dealership Experience 7 years 1 months
Industry Experience 33 years 7 months
My name is Randy Wheeler I have been in the automobile business since the age of 19 where a started working as detailer and lot attendant for a small Ferrari , Saab and Alfa Romeo dealership. I had the pleasure of working on and traveling with a Ferrari race team for many years and have raced at an amateur level myself . After working many years in the service department and learning good customer care I worked my way into customer ownership department and sales. Mercedes-Benz was a very natural move to take and have been with Mercedes-Benz since 1999. I have family with high school as well as college aged children who have supported my passion for automobiles. Like many of my long term clients I truly have a passion Mercedes-Benz products. I hope to share that same passion with you.
Recent Reviews

May 21, 2020

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Randy was terrific to work with. He made the process of...

Randy was terrific to work with. He made the process of buying a car easy and was SO knowledgeable. I can’t thank him enough!

Apr 27, 2020

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Overall, I have found the dealership to be extremely...

Overall, I have found the dealership to be extremely professional with an honest and genuine feeling of partnership with regards to all aspects of my experience with them. A pleasant experience at that.

Apr 26, 2020

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salesmanship

Hi, I spent 7 hours at another dealership looking at a new Mercedes. Salesman was pushy at end and business manager came over and really turned me off. Following morning went to Smith's and salesman was a real nice guy. No pressure. Saw same car, bought it, and sat with salesmen while paperwork was done and car prepped. Nice Experience!

Feb 21, 2020

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service

I have been in and out of this dealership off and on for the past three years and I have never had any experience that was not outstanding. The costumer service and friendliness of the employees is second to none.

Feb 20, 2020

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Nice costumer service & great repairing center, Mr. Craig...

Nice costumer service & great repairing center, Mr. Craig is professional and experience ! Every problem were all completed, Mr. Randy is so honest salesman,help me so nice & courteously ! Thank You !+++++

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Ben Coppola

Ben Coppola

General Sales Manager
Dealership Experience 14 years 6 months
Industry Experience 22 years
Recent Reviews

May 15, 2020

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Great Business!!!

Smith Motor Sales a great company to seal with .Many thanks to William Crow for his professionalism,just pleasure doing business with you guys 5+

Apr 10, 2020

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Service is top notch. I was in and out within minutes...

Service is top notch. I was in and out within minutes upon drop off and pick up. They had a loaner waiting for me and when I picked my car up it was washed and vacuumed out. They make it easy going to dealerships

Mar 27, 2020

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This is my first Mercedes-Benz that I ever purchased....

This is my first Mercedes-Benz that I ever purchased. I’m very happy with it, looks pretty much brand new, only a couple minor imperfections that are being taking care of. Everyone is very nice, especially Brockton Payette who took his time to explain all the different functions. He’s very knowledgeable. Overall I’m pleased, and would recommend others to go.

Mar 25, 2020

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Marvelous

Every single person I dealt with is a true professional. It is an outstanding team from every angle. The truly provide world class service in every single aspect.

Feb 26, 2020

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Loren Goldstein is the star in the Mercedes symbol. He...

Loren Goldstein is the star in the Mercedes symbol. He delivers the upmost in sales services as well as persona! I highly recommend Smith motor sales of Haverhill

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Charles Chadder

Charles Chadder

Sales
Contact Me
Dealership Experience 24 years 9 months
Industry Experience 29 years 8 months
Recent Reviews

Apr 27, 2020

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They go the extra mile!

I had an issue that required some digging for the service department to fix. They coordinated with Mercedes Benz and spent the time to get it right. The service department and whole dealership exhibit a real respect for their customers.

Mar 25, 2020

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Marvelous

Every single person I dealt with is a true professional. It is an outstanding team from every angle. The truly provide world class service in every single aspect.

Jan 14, 2020

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Charlie picked the perfect car!

Charlie Chadder is a master salesman, he believes in his product and the quality of a Mercedes Benz. He made the sale very easy with his knowledge of all the technology, which can be difficult for a new owner. I have already recommended Charlie to friends and family!

Dec 09, 2019

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took care of me quick and easy. Great work with a smile.

When I have a problem they not only fit me in but complete the work sometimes ahead of schedule. I have leased or bought 5 cars with Charles help,super guy.

Nov 12, 2019

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new cabriolet

This is now the 4th mercedes which my wife has been driving. The sales person(Charles Chadder) has always been excellent and clear on the terms of both the leases in the past and the current vehicle which we purchased. More importantly has been the customer service after we have had the vehicle

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Tom Silva

Tom Silva

Used Car Manager
Recent Reviews

Jan 24, 2020

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Smith Motor Sales by far is the best dealership to work...

Smith Motor Sales by far is the best dealership to work with from buying a car to servicing the car , For this visit the service dept assessed my cars needs , talked me through it and completed the service in a day to perfection

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    Randy Wheeler

    Randy Wheeler

    Sales

    35 Reviews
    Brockton Payette

    Brockton Payette

    Sales

    76 Reviews
    Matt Harris

    Matt Harris

    Sales Representative

    43 Reviews
    Charles Chadder

    Charles Chadder

    Sales

    21 Reviews
    Tom Silva

    Tom Silva

    Used Car Manager

    1 Review