Our Team

Nicholas Klinger

Nicholas Klinger

Service Advisor
190 Reviews
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Craig Tedeschi

Craig Tedeschi

Assistant Service Manager
165 Reviews
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Loren Goldstein

Loren Goldstein

Business Manager
124 Reviews
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Dave Penny

Dave Penny

Service Advisor
118 Reviews
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Brockton Payette

Brockton Payette

Sales

Certified
86 Reviews
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Matt Harris

Matt Harris

Sales Representative

Certified
47 Reviews
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Roger Waugh

Roger Waugh

Sales Manager
45 Reviews
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Randy Wheeler

Randy Wheeler

Sales

Certified
39 Reviews
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Ben Coppola

Ben Coppola

General Sales Manager
34 Reviews
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Charles Chadder

Charles Chadder

Sales
25 Reviews
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Tom Silva

Tom Silva

Used Car Manager
3 Reviews
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Nicholas Klinger

Nicholas Klinger

Service Advisor
Recent Reviews

Jul 23, 2020

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Excellent speedy service

Always an excellent job. Would never go anywhere else. They did a great job on detailing the car at the end. They made me feel comfortable and safe with their cleaning.

Jul 23, 2020

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Nicholas was super to accommodate me,considering the i...

Nicholas was super to accommodate me,considering the i drove the same day and have the car fix the next day, thank you and give me a loaner,super customer service

Jul 23, 2020

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As usual my service experience was excellent. From...

As usual my service experience was excellent. From booking the appointment to picking up the car after service was completed the process was smooth and professional. Nick, in service, was thorough, communicated well and made sure everything was done right. Overall I was very pleased.

Jul 15, 2020

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Great service as usual.

I can always depend on Smith Motors for friendly and reliable service. I've been buying and servicing all of my cars at Smith Motors for over 25 years.

Jul 10, 2020

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MB cost of ownership too high

The service center and service personal are great. My adviser Nick Klinger was first rate. However I have come to the conclusion that the cost of ownership of a Mercedes is too high. When I compare with my last two cars both of which where Lexus I find that Mercedes has a lot of catch up to do when I compare quality of build and ease of repair. I was working with Brockton Payette on buying another Mercedes but I am now having second thoughts. I suspect it is time to look at other car brands.

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Craig Tedeschi

Craig Tedeschi

Assistant Service Manager
Recent Reviews

Aug 11, 2020

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The service team does a wonderful job. My car always runs...

The service team does a wonderful job. My car always runs perfectly. Everyone is down to earth & easy to talk to. Randy in sales is my guy when it comes to upgrading into my next vehicle.

Aug 06, 2020

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Craig Tedeschi was my service manager that day he...

Craig Tedeschi was my service manager that day he provided me with a loaner vehicle completed the work on time and when I picked up my car explained what work was done I plan on returning to Smith Motors for future vehicle needs Thank you Pat Pesa

Jul 23, 2020

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Excellent speedy service

Always an excellent job. Would never go anywhere else. They did a great job on detailing the car at the end. They made me feel comfortable and safe with their cleaning.

Jul 18, 2020

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Everyone is professional and kind, very service oriented....

Everyone is professional and kind, very service oriented. A loaner was available. I definitely recommend them for any service. I have not worked with the sales department yet.

Jul 15, 2020

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Craig (service adviser) is very professional and...

Craig (service adviser) is very professional and competent. The appointment was on time and professionally done. I will recommend Smith Motors to anyone. Thank you.

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Loren Goldstein

Loren Goldstein

Business Manager
Dealership Experience 24 years 6 months
Industry Experience 35 years
Recent Reviews

Aug 10, 2020

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Very professional from the outset. Brock answered all my...

Very professional from the outset. Brock answered all my questions unlike other dealerships I dealt with. I t was a pleasant experience with no sales pressure. Would definitely recommend smith motor group.

Aug 04, 2020

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I renewed my lease and the salesperson made the process...

I renewed my lease and the salesperson made the process very easy for me This dealership has been very good to do business with my family for many years

Aug 03, 2020

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Smith Motors is the only place I will buy a car. I have...

Smith Motors is the only place I will buy a car. I have purchased with them exclusively for 15 plus years. Brockton was incredible to work with and made it effortless.

Jul 24, 2020

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My service apt are always well organized and work is top...

My service apt are always well organized and work is top class. . All in all Smith Mercedes is a reliable place to buy and expect great service.

Jul 23, 2020

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Great service consistent great help to take care of the...

Great service consistent great help to take care of the problems that presented it self to my vehicle. Wes Reed was the best and still is the best😜

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Dave Penny

Dave Penny

Service Advisor
Recent Reviews

Jul 28, 2020

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We have used Smith motors for service on our Mercedes SlK...

We have used Smith motors for service on our Mercedes SlK 280 before. That is the reason why we chose to use them again. They are honest, keep you up to date and Dave the service representative was great.

Jul 24, 2020

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My service apt are always well organized and work is top...

My service apt are always well organized and work is top class. . All in all Smith Mercedes is a reliable place to buy and expect great service.

Jul 23, 2020

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Excellent speedy service

Always an excellent job. Would never go anywhere else. They did a great job on detailing the car at the end. They made me feel comfortable and safe with their cleaning.

Jul 23, 2020

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Customer service needs improvement. Sometimes the staff...

Customer service needs improvement. Sometimes the staff doesn’t recognize you when you walk into the establishment and all customers should feel like their valued

Jul 15, 2020

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Dave Penney provided excellent and knowleable service....

Dave Penney provided excellent and knowleable service. He also gave me technicians assessment of my car. I will be back. Thank you Dave for the service and for your courtesy.

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Brockton Payette

Brockton Payette

Sales

86 Reviews
Certified
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Dealership Experience 17 years 7 months
Industry Experience 19 years 8 months
Grew up in Bethlehem NH, played baseball and was on the Franconia downhill Ski team. Graduated from Profile High School 1994 Served my country in the United States Marine Corps 1994-1998 I was stationed in 29 Palms California, Okinawa Japan, Camp Lejeune also was stationed at Camp Fuji which is at the base of Mt Fuji and Yes I did climb the mountain! My specialty was Communications Once I finished my 4 years in the Marines I worked for a communication company out of Wakefield MA. Started my automotive career working for Land Rover in Natick MA, moved over to Mercedes-Benz of Westwood. 15 years ago I found a home at Smith Motor Sales of Haverhill. "Great Family Owned Dealer"
Recent Reviews

Aug 10, 2020

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Very professional from the outset. Brock answered all my...

Very professional from the outset. Brock answered all my questions unlike other dealerships I dealt with. I t was a pleasant experience with no sales pressure. Would definitely recommend smith motor group.

Aug 03, 2020

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Smith Motors is the only place I will buy a car. I have...

Smith Motors is the only place I will buy a car. I have purchased with them exclusively for 15 plus years. Brockton was incredible to work with and made it effortless.

Jul 30, 2020

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Excellent serviceOpen/Friendly sales staff & service...

Excellent service Open/Friendly sales staff & service department No hassle and easy communication and paperwork. No pressure environment from sales associates Road test of vehicle hassle free

Jul 24, 2020

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My service apt are always well organized and work is top...

My service apt are always well organized and work is top class. . All in all Smith Mercedes is a reliable place to buy and expect great service.

Jul 12, 2020

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Smith Motors offers a superior experience when buying a...

Smith Motors offers a superior experience when buying a car. Loren Goldstein is always a pleasure to work with. Only positive experiences. Highly recommend this dealership

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Matt Harris

Matt Harris

Sales Representative

47 Reviews
Certified
Contact Me
Dealership Experience 21 years 4 months
Industry Experience 23 years 9 months
I've been with Mercedes-Benz since my dad bought his 300D in 1980. That car made such an impression on me as a six year old boy, I gravitated towards the car business after graduating from UMass/Lowell in '96. Besides Andover, Smith Mercedes has been my home practically since then. I look forward to getting to know you and showing you the best vehicles in the world.
Recent Reviews

Jul 15, 2020

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Great service as usual.

I can always depend on Smith Motors for friendly and reliable service. I've been buying and servicing all of my cars at Smith Motors for over 25 years.

Jul 10, 2020

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The sales department at Smith Motors worked relentlessly...

The sales department at Smith Motors worked relentlessly to acquire exactly the car I wanted, a very difficult feat during this insane pandemic. Thank you

Jun 30, 2020

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Always wonderful service at Smith Motors!!! Dave is...

Always wonderful service at Smith Motors!!! Dave is always helpful and happy. My tire was slowly leaking air and service Dept happily took care if it without charge. Thank you!!

Jun 08, 2020

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I’ve been going to this dealership for 25 years and...

I’ve been going to this dealership for 25 years and bought 10 cars from them and they never disappoint ‼️And I will keep going...

May 24, 2020

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Great customer service with Biily Crow and Wes Reed. They...

Great customer service with Biily Crow and Wes Reed. They go over and above to take care of their customer. Its always been a pleasure.

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Roger Waugh

Roger Waugh

Sales Manager
Dealership Experience 14 years 1 months
Industry Experience 20 years 1 months
Recent Reviews

Aug 10, 2020

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Employee Rating

Very professional from the outset. Brock answered all my...

Very professional from the outset. Brock answered all my questions unlike other dealerships I dealt with. I t was a pleasant experience with no sales pressure. Would definitely recommend smith motor group.

Jul 30, 2020

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Excellent serviceOpen/Friendly sales staff & service...

Excellent service Open/Friendly sales staff & service department No hassle and easy communication and paperwork. No pressure environment from sales associates Road test of vehicle hassle free

Jul 23, 2020

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Great service consistent great help to take care of the...

Great service consistent great help to take care of the problems that presented it self to my vehicle. Wes Reed was the best and still is the best😜

Jul 20, 2020

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So great!! Very happy with how easy and fast the process...

So great!! Very happy with how easy and fast the process was. Wish I knew more about interest rates big over al great!!! Thank you

Jul 12, 2020

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As usual , I had an excellent visit, everyone treated me...

As usual , I had an excellent visit, everyone treated me courteous, and I always recommend the dealership of Smith Motors of Haverhill to my friends and family 😜

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Randy Wheeler

Randy Wheeler

Sales

39 Reviews
Certified
Contact Me
Dealership Experience 7 years 4 months
Industry Experience 33 years 10 months
My name is Randy Wheeler I have been in the automobile business since the age of 19 where a started working as detailer and lot attendant for a small Ferrari , Saab and Alfa Romeo dealership. I had the pleasure of working on and traveling with a Ferrari race team for many years and have raced at an amateur level myself . After working many years in the service department and learning good customer care I worked my way into customer ownership department and sales. Mercedes-Benz was a very natural move to take and have been with Mercedes-Benz since 1999. I have family with high school as well as college aged children who have supported my passion for automobiles. Like many of my long term clients I truly have a passion Mercedes-Benz products. I hope to share that same passion with you.
Recent Reviews

Aug 11, 2020

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Employee Rating

The service team does a wonderful job. My car always runs...

The service team does a wonderful job. My car always runs perfectly. Everyone is down to earth & easy to talk to. Randy in sales is my guy when it comes to upgrading into my next vehicle.

Jul 20, 2020

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So great!! Very happy with how easy and fast the process...

So great!! Very happy with how easy and fast the process was. Wish I knew more about interest rates big over al great!!! Thank you

Jul 15, 2020

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Smith Motors always offers me a superior experience !!!!!!!

Their friendly services & curtesy always meets me expectations and no any questions ! Perfect ! Only I can say, Honest and professional is their major ! I highly recommend the dealership of Smith Motors for every business--Sales, Service, Trade in ...... I trust you never won't regret !

Jun 08, 2020

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I’ve been going to this dealership for 25 years and...

I’ve been going to this dealership for 25 years and bought 10 cars from them and they never disappoint ‼️And I will keep going...

May 21, 2020

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Randy was terrific to work with. He made the process of...

Randy was terrific to work with. He made the process of buying a car easy and was SO knowledgeable. I can’t thank him enough!

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Ben Coppola

Ben Coppola

General Sales Manager
Dealership Experience 14 years 9 months
Industry Experience 22 years 3 months
Recent Reviews

Jul 01, 2020

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During these trying times this dealership could not be...

During these trying times this dealership could not be any more accommodating and pleasing Smith Motors is the only Mercedes dealership as far as I am concerned

Jun 16, 2020

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Smith motors by far is the best service/ dealership/...

Smith motors by far is the best service/ dealership/ family owned business I have ever dealt with. I will continue to use them and tell others as well. Extremely happy.

Jun 15, 2020

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I’ve been a Mercedes customer for a number of years and...

I’ve been a Mercedes customer for a number of years and have dealt with a number of dealerships in Massachusetts without a doubt Smith Motors in terms of knowledge,efficiency courtesy and competitive pricing is at the top of my listi

Jun 04, 2020

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This dealership provides exemplary customer service. I...

This dealership provides exemplary customer service. I have been a customer for several years and would highly recommend Smith Motors. Outstanding in all departments sales and service.

May 15, 2020

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Great Business!!!

Smith Motor Sales a great company to seal with .Many thanks to William Crow for his professionalism,just pleasure doing business with you guys 5+

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Charles Chadder

Charles Chadder

Sales
Contact Me
Dealership Experience 25 years
Industry Experience 29 years 11 months
Recent Reviews

Jul 23, 2020

Dealership Rating
Employee Rating

Excellent speedy service

Always an excellent job. Would never go anywhere else. They did a great job on detailing the car at the end. They made me feel comfortable and safe with their cleaning.

Jul 23, 2020

Dealership Rating
Employee Rating

As usual my service experience was excellent. From...

As usual my service experience was excellent. From booking the appointment to picking up the car after service was completed the process was smooth and professional. Nick, in service, was thorough, communicated well and made sure everything was done right. Overall I was very pleased.

Jul 10, 2020

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The sales department at Smith Motors worked relentlessly...

The sales department at Smith Motors worked relentlessly to acquire exactly the car I wanted, a very difficult feat during this insane pandemic. Thank you

Jun 08, 2020

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Employee Rating

I’ve been going to this dealership for 25 years and...

I’ve been going to this dealership for 25 years and bought 10 cars from them and they never disappoint ‼️And I will keep going...

Apr 27, 2020

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They go the extra mile!

I had an issue that required some digging for the service department to fix. They coordinated with Mercedes Benz and spent the time to get it right. The service department and whole dealership exhibit a real respect for their customers.

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Tom Silva

Tom Silva

Used Car Manager
Recent Reviews

Jun 16, 2020

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Employee Rating

Terrific experience leasing new E450. Tom, Brock and...

Terrific experience leasing new E450. Tom, Brock and Loren all very experienced and professional. Long term Mercedes customer who has bought, leased and serviced vehicles in MA, RI and Florida. I’ll definitely be back to Smith for another vehicle

Jun 08, 2020

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I’ve been going to this dealership for 25 years and...

I’ve been going to this dealership for 25 years and bought 10 cars from them and they never disappoint ‼️And I will keep going...

Jan 24, 2020

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Smith Motor Sales by far is the best dealership to work...

Smith Motor Sales by far is the best dealership to work with from buying a car to servicing the car , For this visit the service dept assessed my cars needs , talked me through it and completed the service in a day to perfection

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    Randy Wheeler

    Randy Wheeler

    Sales

    39 Reviews
    Brockton Payette

    Brockton Payette

    Sales

    86 Reviews
    Matt Harris

    Matt Harris

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    47 Reviews
    Charles Chadder

    Charles Chadder

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    Tom Silva

    Tom Silva

    Used Car Manager

    3 Reviews