Our Team

Nicholas Klinger

Nicholas Klinger

Service Advisor
133 Reviews
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Craig  Tedeschi

Craig Tedeschi

Assistant Service Manager
117 Reviews
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Loren Goldstein

Loren Goldstein

Business Manager
90 Reviews
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Dave Penny

Dave Penny

Service Advisor
82 Reviews
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Brockton  Payette

Brockton Payette

Sales

Certified
63 Reviews
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Matt Harris

Matt Harris

Sales Representative
39 Reviews
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Randy Wheeler

Randy Wheeler

Sales
29 Reviews
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Roger Waugh

Roger Waugh

Sales Manager
28 Reviews
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Ben Coppola

Ben Coppola

General Sales Manager
25 Reviews
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Charles Chadder

Charles Chadder

Sales
19 Reviews
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Tom Silva

Tom Silva

Used Car Manager
1 Review
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Nicholas Klinger

Nicholas Klinger

Service Advisor
Recent Reviews

Jan 24, 2020

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Smith Motor Sales by far is the best dealership to work...

Smith Motor Sales by far is the best dealership to work with from buying a car to servicing the car , For this visit the service dept assessed my cars needs , talked me through it and completed the service in a day to perfection

Jan 24, 2020

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My car is as good as new

My car was properly diagnosed for a check engine light . They made the repair under warranty and all is well. The service adviser was very knowlegable and took my problem seriously. The repair was done promptly the car came back nice and clean and they provided a loaner car... Very good experience. Thanks

Jan 24, 2020

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Excellent visit.

The visit was quick as I was not kept waiting more that a couple minutes. The Jon was completed very quickly and I was on my way. This is why I bought a Mercedes.

Jan 23, 2020

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easy peezy!

These guys really know what they are doing and make it easy for the customer. Highly recommend the dealership, for anyone looking for great service.

Jan 23, 2020

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Great job! They found & fixed problems others had missed,...

Great job! They found & fixed problems others had missed, Scheduling was easy, and both the repair appointment and loaner were available right away., good price. Strongly recommended.

Jan 23, 2020

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It was a very positive experience

Excellent Service, I was well informed of progress and the drop off and pick up was easy. The loaner car exceeded my expectations. Wes and Nick were excellent to work with.

Jan 22, 2020

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Scheduled Mercedes Schedule A and airbag recall replacement

Vehicle was promptly serviced upon arrival at dealership, waited for vehicle and within a moderate amount of time, vehicle service was completed. Given the amount of service work performed, time interval was, in my opinion, reasonable. Cost for worked performed was again reasonable. All service work performed on my vehicle has been at Smith Motors.

Jan 14, 2020

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Service and Malfunction light on.

I brought my car in for combined service and repair of my suspension in the front drivers side. Service was prompt, and professional with an explanation of all the was needed to make my car safe to drive. Brought car in on Friday and was completed on Monday. A PLUS.

Jan 11, 2020

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I was surprized to learn of a $10 charge for loaner...

I was surprized to learn of a $10 charge for loaner vehicle and no car wash. Wasn't notified of change when I made appt.

Jan 08, 2020

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Great service! Dave was friendly. Got the and the job...

Great service! Dave was friendly. Got the and the job done timely. Waiting area was clean and had plenty of snacks and drinks. Car came out great.

Jan 08, 2020

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flat tire service

I brought in my car for a flat tire; it was fixed quickly ; agent was friendly and professional at the same time; good snacks as well!

Jan 04, 2020

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Outstanding service.

Everything about my visit was outstanding from the moment I arrived until I left. Nick is very professional, courteous, knowledgable and helpful. I would not go anywhere else for service or sales.

Jan 01, 2020

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Recall schedule for change of recall item (airbags)

Always when my car needs service , either schedule or unexpected, I am served with so much respect, always willing to help and answer any questions I have and very accommodating to my time needs. Thank you for such a wonderful staff!

Dec 22, 2019

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Fast Exceptional Service

Needed to have service on my vehicle for a minor issue, and the service team at Smith Motor was able to take me in right away, even though I did not have an appointment. Always friendly and professional.

Dec 18, 2019

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faulty wiper

good place we purchased four cars from this dealership in the span of 7 years. we deal with them mainly for the good quality of service and the proximity to where we live

Dec 18, 2019

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Fast and efficient

As always Smith got my car in quickly, had a loaner ready and did all of the required maintenance in a professional and courteous manner. They made a needed repair but did not push unneeded items. I always feel like a family member when I go in and never feel any pressure to buy something that I don't need. Thanks Smith Motor Sales!

Dec 16, 2019

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Fantastic Service

Took my Mercedes ML350 for a Service A. The personal service I received was superb. This Mercedes dealership is top notch in all areas of the business!

Dec 12, 2019

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Routine service

Excellent service, efficient check in, nice clean loaner vehicle, quality & timely work. Smith Motors makes getting my car serviced a pleasant experience. They returned my car all washed & cleaned on the inside and out!!!

Dec 10, 2019

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Great Service!

When I take my car to Smith, I never have to worry about how I am going to get where I am going. If I call ahead, the loaner is waiting for me so I don't have to miss a beat with my business! Thanks for taking care of this time Craig!

Dec 09, 2019

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took care of me quick and easy. Great work with a smile.

When I have a problem they not only fit me in but complete the work sometimes ahead of schedule. I have leased or bought 5 cars with Charles help,super guy.

Dec 05, 2019

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All good from drop off to pick-up.

Dropped our car off due and brake pump issue the day after Thanksgiving. Service team were very helpful and had me in a loaner car within minutes. Pick-up was just as simple. Efforts greatly appreciated.

Nov 26, 2019

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Great people honest help

I have been going to smith motors for 30 years I found the dealership the most cooperative sincere and nice.they really took their time to help me to respir my old Mercedes and squire my new one. Thank you all you deserve the best review

Nov 25, 2019

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Nick Klinger - caring for '95 S350D

We'd been customers of Gauthier Motors in Salem, MA [closed in 1995] and cast about for 8 years, finally trying Smith [28 miles from Salem MA] in August 2003. I was blessed to have had David Farrah as Smith's representative until 2016 and am favored now to have Nick Klinger. As did David, Nick understands my preference for the cars Daimler produced in the 1970's, 80's and 90's and my desire to take very good care of the '95 S350D. Again as did David, Nick understands how MB's cars were put together and what it will take to service them. Each of them was and is a real "customer's man". I'm confident that Smith personnel [Karl] will know how to address whatever problem my '90's diesel has. I appreciate the use of the loaned vehicle and care for it as if it were mine. Incidentally, Smith fixed for me as well, without charge, a nail in a tire [May 2019].

Nov 23, 2019

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Had nail in tire - fixed free in less than 10 min!

Awesome dealership. They are fast, quick and I receive a loaner vehicle if my vehicle has to stay for repairs. I will never leave this dealership!

Nov 15, 2019

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2008Benz

Smith did a good job fixing the issue. No complaints. I wish they’d pumped some air in my tires. I also could’ve used some windshield washer solution. Would have paid for them!

Nov 09, 2019

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My ML55 wouldn’t go into gear!

My 2000 ML55 wouldn’t go into gear, I was stuck, couldn’t move vehicle. The vehicle was being detailed at a Detailing Shop. I called over to Smith Motors and explain to the Service Manager what was going on, and was told that it sounded that water had gotten spilled onto the gear shifter, which made sense, because the Detailer was using a steam cleaner to clean inside the vehicle. The Service Manager recommended that I call Mercedes roadside assistance to have the vehicle towed to the dealership, which was free towing! Once there I was informed they were very busy, but would try to get to it ASAP. I was given a free rental, and informed that they would call me once they got it into the service department. I was call the next day with a cost to repair, which I OK, and the following morning was called stating the vehicle was ready to be picked up. What great fast service! We own two Mercedes a 2001 SL 500, and the ML55, both has been the most reliable vehicles we have ever owned with Smith Motors always being there for us from Sales to Service, always being greeted by the same personnel that been there for as long as I can remember away making everyone feel as part of the family. We are planning to buy another vehicle shortly and Smith Motors will be the only place we will be shopping. Many thanks for all you do!

Nov 05, 2019

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service

So polite and professional. They seem to be sincere in their work, and take pride in how much they can help whatever the issue is.

Nov 01, 2019

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Super Service

Super service continues at Smith Mercedes! Nick always provides the best customer service in a timely fashion. He and Dave are kind and professional! The check out is great too!

Oct 31, 2019

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Feeling the love

It always great to walk into a business and the people working there know your name and your family, Dave and Nick are always helpful and make sure my wife and I are always taken care, that is why are beautiful Mercedes will never go anywhere else for service. Thank you

Oct 27, 2019

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Excellent Service

Smith Motor Sales is the best Mercedes dealer for sales/service or parts & accessories. I buy all my parts there and if I need service they’re very quick to meet my needs.

Oct 26, 2019

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Amazing and quick service.

Each service personnel I have encountered is amazing. Nick and Craig go out of their way to give great service and customer satisfaction. I would trust them with all service work.

Oct 24, 2019

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Regular checkup

Always very good service and everybody’s very nice.I’m always satisfied with the work and the hospitality They are very professional always treat me like a princess they bring me to my car etc.. They are very good with feeding the time into your schedule

Oct 18, 2019

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Super Service!

The service department provides superb service! Nick rapidly returns phone calls and is always kind, pleasant and professionally patient. In addition he’s personable & comical when sharing relatable stories!

Oct 09, 2019

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2018 Mercedes-Benz C300

It is a pleasure to go to Smith Motor Sales of Haverhill for service. Nick is a true professional. He is always pleasant, knowledgeable, and accommodating, He is an asset to Smith Motors. They are very fortunate to have him as an employee.

Oct 07, 2019

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2015 Mercedes E350

Excellent customer service!!! My check engine light went on so I immediately drove straight to Smith Motors and Nick in service took my car right in and set me up in a courtesy vehicle. He kept me updated and I was back in my car within a few days. I highly recommend this dealership!!

Oct 04, 2019

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Taken care of

I was at Smith for service 2x in one week. 1st for a routine service, 2nd for brakes. Both times I felt well taken care of and my car too. Top notch service representatives. Super friendly all around including my check out at the service desk. Oh and most importantly, I felt they were honest.

Oct 04, 2019

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Mercedes Service at Smith Motors

The service department at Smith Motors is top notch. Wes and his crew are the best. The service advisors are eager to please and to help make my visit pleasant.

Oct 04, 2019

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Great customer service

Smith Motors is attentive to my vehicle’s service needs and always treats me as a valued client. I know I am getting excellent service at a fair price with consideration of my s heckling requirements. There’s Always a free loaner car. i would never go anywhere else.

Oct 03, 2019

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Very satisfied

I have never had a bad experience at Smith Motors. Nick and Dave have always gone above expectations. I had a unusual problem with the navigation in my E300 but Bill in service never gave up on. Thanks again

Oct 03, 2019

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Great Service and a Friendly Staff

I have always had great service and support from Smith Motors. The scheduling of service is flexible. From scheduled service to other small needs, I’ve lays found Smith Motors to be helpful and meet the needs of their customers.

Sep 18, 2019

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Super Service!

The Service department has always provided excellent service! Wes Reed and Nick Klinger have gone above and beyond in assisting with service needs, Their response time in retuning phone calls is superb!

Sep 10, 2019

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Always knowledgeable and professional!

Service is just the best. They listen to my concerns, and strive to make the appointment when convenient for me. Further, I am furnished with a loaner automobile, and all service is done to my satisfaction. A true professional team!

Sep 06, 2019

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Always curteous, friendly, and on time!

This dealership provides unparalleled service in their industry. I would recommend them to anyone that needs Mercedes service over and above any other in the area, now matter where they buy their car.

Aug 27, 2019

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Service A & oil chg

Service was done in a reasonable amount of time. The waiting area is comfortable and well amenitied. I have always come to my dealership for service, since purchasing my CLK 2007 and will continue

Aug 23, 2019

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Great Customer Service!!!

The entire experience was seamless. I would highly recommend Smith Motor. The check-in was quick, the loaner car is ideal, and there is always great communication.

Aug 22, 2019

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Fast Efficient Service

They made an appointment for me within two days of me calling. Then upon arrival it was a quick check in ...and quick check out. Plus my car was clean clean clean

Aug 12, 2019

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Service

Everyone is extremely courteous and service is done within time quoted. Very helpful with any questions concerning your vehicle. Appreciate the car wash and vacuuming.

Aug 06, 2019

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Courteous, friendly, professional, knowledgeable. 1st class

This group knows what it is doing. I feel like they want my business no matter how trivial the problem or request. I sense a comraderie among the service staff which is assuring to me who wants a job well done by a happy group.

Jul 25, 2019

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Great Services

The team treated us with great service. Not the first time I have been there but always consistent. The sales , business manager , GM and service team are top notch. Thanks Paul

Jul 19, 2019

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Positive and very satisfying sales and service

Both new car sales and service interactions over the past few years have allowed me to assess the overall customer-oriented culture that is firmly embedded within the value structure of the business. This dealership lives up to the very high expectations one has for the performance of the MB Brand.

Jul 17, 2019

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good service

clear explanation of service being done, quick, efficient. Overall good service experience. I will return in the future for service and required maintenance on the vehicle.

Jul 12, 2019

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quick, precise, mannerly, polite

My wife took our car over for it's normal maintenance. Every time we have brought our car for service, we have been greeted with a warm family atmosphere. We appreciate the attention to detail and the patience to ensure that our needs are properly attended. I would highly recommend Smith Motors for sales or service.

Jul 10, 2019

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Everybody is helpful and super

I called service on a Saturday morning, and explained my car problem. I was asked to bring my car into the dealership first thing Monday.. it was repaired easily and quickly.

Jul 08, 2019

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Very good

Owen, the service man/mechanic, was excellent! He went out of his way to make sure that he fixed my glove compartment. He checked other vehicles and realized there was a problem with mine and corrected it. I love that dedication! Great job Owen! 😊

Jul 02, 2019

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Simple light change

I service my car at Smith Motor frequently and almost every time I leave the shop, I say to myself "why did I pay so much". My last service, I went in for a simple front left headlight bulb change. I asked not to wash my car since I knew I was pressed for time. It took less than 10 minutes to get my car back (that was the good part), but I was charge almost $50. I paid $40 for 10 minutes or less of labor. Might seem minor, but this is prime example of the cost of service at Smith motors. That $240/hour!

Jun 26, 2019

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Wes was extremely attentive and accommodating .

I was greeted immediately by a service rep and they took care of me in a timely manner. They had a loaner car ready to go so no waiting around . I would highly recommend smith motors of Haverhill for service and sales .

Jun 24, 2019

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Routine service

I have an 2018 E400 and needed routine maintenance. Didn’t buy the car at Smith but they took care of me from the first phone call. Loaner car and all.

Jun 20, 2019

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Excellent service

The service advisor(Nick ) was extremely knowledgeable and helpful. He explained everything to me in simple language and answered all my questions .He is an excellent representative for Smith Motors.

Jun 20, 2019

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Regular service

I brought my car for an oil change and alignment and replaced a tire. The cost was over $600. $190 is very expensive for an alignment.

Jun 19, 2019

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Accommodating

The staff in service are very accommodating and friendly and are not pushing things on me. The cashier was very pleasant and answered questions that I had on my invoice.

Jun 15, 2019

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Excellent service

The service department at Smith always is fast, friendly and honest. I was in and out quickly,. They diagnosed a problem I was having and were able to get my part in fast.

Jun 14, 2019

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Service needs

Nearly 10 years of interaction: Prompt and efficient response by everyone. Friendly, courteous and personable demeanor of all service representatives. Outstanding service in every respect.

Jun 13, 2019

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Excellent service every time

The service department at Smith always goes above and beyond to make sure the customer is happy and the job is completed properly. I highly recommend them and appreciate their commitment to customer service.

Jun 10, 2019

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Always satisfied with the service provided

Worth the drive to go to a team you trust. I have a closer Mercedes service center I could go to, but prefer to go see the team at Smith.

Jun 10, 2019

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Service Platform B

The Service Dept always gets it correct to insure that the car is safe and dependable. If an issue should arise, Nick Klinger always makes sure the issue is resolved.

Jun 07, 2019

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Outstanding as Always

Mr. Nick Klinger, our Smith Motors Service Consultant, was responsive to our unscheduled requirements with his normal, highly professional manner. Our problem here was simple tire damage but as always Mr. Klinger handled our problem expeditiously and to our complete satisfaction. We are pleased with the service that we always receive at Smith Motors. Thank you.

Jun 07, 2019

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Great service experience

I experience service to be direct, organized, knowledgeable, completed properly, and on-time. Service reps are technically knowledgeable and interesting to work with. I stated that I want to run my CLS 550 to 200k miles and the response: NO PROBLEM!

Jun 07, 2019

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Best service!!!

As always the service is impeccable and no matter who I deal with, they are always so professional. I recommend your dealership whenever possible. Best, Linda Brown

Jun 07, 2019

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Good staff

Staff was very nice and very helpful, explaining everything that need to be done in my car, good people.love it and thank you much.

Jun 06, 2019

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it was quick and easy

There were no problems. Just an easy oil change. Nick was very informative. I just wanted to give Nick a thank you for explaining a few things about my vehicle

Jun 04, 2019

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Outstanding service

Don’t know why I didn’t get $75 discount on tires I bought? Otherwise everything was outstanding.Everyone went above and beyond to help me.

Jun 03, 2019

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Charlie Chadder is our go-to guy for everything Mercedes

Charlie Chadder is our go-to guy for everything Mercedes; we count on him for the best customer service that we have ever experienced. He has never let us down and he is a pleasure with which to do business. This is our fourth Mercedes and we have been with Charlie Chadder since 2001.....a beautiful friendship! Thank you, Charlie Chadder, and the Smith Motors Family in Haverhill, Massachusetts....we'll be back! Warren and Darcy Dale

May 31, 2019

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5 star service

Nicest people fantastic service!! Easy to make appointments. Car looks new after service. Friendly, informative dealership with everyone wanting to help.Would highly recommend to everyone.

May 29, 2019

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Satisfied Customer

Very professional as usual. Arrived with engine light on. Diagnosed as an air pump in 10 minutes. Repaired in 45. Performing well. A satisfied customer for more than 10 years.

May 28, 2019

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Stepped Up for Me Under Duress

Smith Motors staff to the rescue! My vintage Mercedes died on the highway twice that afternoon. It finally restarted and I made it to Haverhill. Nick in Service and Steve in the Parts Department made sure both my vehicle & personal needs were taken care of in every way. Parts arrived from Germany earlier than expected and the compound/intermittent issues were solved by Karl working on my car. He also returned the old parts to me, taking time to point out the failures of a circuit board internal to one of the components. All in all, I feel extremely well taken care of, my 28 year old car is now reliable again, and the pricing was very fair. What’s not to like here? Thank you Smith Crew! MBL

May 27, 2019

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Simply the Best

The best car experience from sales to service they are 5 star. They are friendly, knowledgeable, provide a relaxed atmosphere and willing to help you. Thank you

May 25, 2019

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Outstanding

At Smith Motors it’s more than a dealership. You feel like family there and are well taken care of every time you go. Service is perfection.

May 23, 2019

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Top of the line service!!

The Smith service staff know their business and truly care for their customers’. I will only take my autos to Smith Motors. They are professional in every sense of the word

May 23, 2019

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Tire replacement

Always so easy to get appointment and in and out quickly. Friendly service and communication from start to end. Take the time to explain what will be done

May 22, 2019

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A welcoming dealership!

You are always made to feel comfortable when you go to Smith motors to have your vehicle serviced. Service department staff are knowledgeable are attentive to your needs.

May 19, 2019

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Great sales assistance and car service

Everyone I spoke with was extremely helpful! Came in for service and to research the possibility of upgrading. Service was outstanding, as was the sales consultant. Highly recommend Smith Motors.

May 17, 2019

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Smith Motors is the Best of the Best !

Smith Motors is the Best of the Best ! When you buy a vehicle like a Mercedes-Benz you should feel proud you bought the best for your money. The thing is, the service you receive after you buy it, that is the key to being happy with your purchase. Smith Motors service department is second to no one. They don't just sell cars, they offer far more. They offer the best in service ! To me that is just as, if not the most important part of owning a great car. When you get service at Smith Motors, you drive of the lot feeling like you just bought a new car all over again. It is nice to find a company that still takes pride in what they offer. Thank you, Ray

May 16, 2019

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Service for my car

The service at Smith Motors is the best. They are friendly, knowledgeable ,personable make you feel comfortable and keep you informed. I have been dealing with the service department for 9 years.

May 16, 2019

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oil change

Your customer service people sell more cars than your sales people. Their attitude and willingness to please off set any reasons why your there. Its always a pleasure to come in for service

May 16, 2019

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50k check up

The team at Smith is always accommodating in every way. Even got some personal time with Mrs Smith who is always engaging! Love the attention to detail.

May 16, 2019

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20K Service

As they always are - everyone on the staff there was helpful, professional, courteous and friendly. They are very prompt and informative on the things that come up during a service appointment and explain in detail what needs to be done. In a word, great!

May 16, 2019

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Always perfect !

It is great to do business with people that care about you and are always very professional from Answering the phone to scheduling appointments and making the service appointment a truly great Expierence. Highly recommend Smiths

May 16, 2019

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Great service team at Smith

Craig, Wes and the rest of the team are excellent. The have been very professional each time we have been in for an issue, or regular sefrvice.

May 16, 2019

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Had car serviced....

Your people are the best part of your service. They are friendly, competent, and very dependable. No matter what I have had done the work is done with professionalism.

May 16, 2019

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The staff was very friendly and professional.

This is a very pleasant place to bring my vehicle for repair. They do the work as quickly as they can and with little stress for me. I trust their advice and ability to take care of my vehicle.

May 16, 2019

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Good friendly service

Past experience with buying and service. Always available to accommodate customer needs answer questions. One thing I don't like is the number of email and voice mail reminders

May 16, 2019

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Always Professional & Courteous

I have had experiences both with Loren in finance and the service dept and always it’s a professional, courteous visit and I will continue to recommend Smith Motors for any Mercedes Business

May 16, 2019

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"2003 C230 Kompressor Service B"

I have been getting my C230 serviced by Smith Motors since day one. I have been working with Nick Klinger during that time over 12+ years. Nick is Great. He is always professional, knowledgeable. Nick always makes the Service Event pleasurable. Nick always gives me a heads up pertaining to possible issues in the future.

May 16, 2019

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Service Department

Ever person I dealt with in Service was extremely helpful and nice! The problem was found and taken care of quickly. I will definitely use Smith in the future.

May 14, 2019

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Great service

I’ve been a customer at Smith Motors for over 20 years and will continue to be. We have bought two cars from Charlie. Always a great experience

Apr 16, 2019

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Oil change with no appointment

Dropped off my car in the morning without an appointment due to a last minute schedule change. Was happy to leave it for 2 Days so they could take care of the car at their leisure. They took my car in with a smile and called the very same day to let me know it was ready. Excellent customer service!

Apr 14, 2019

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Always satisfied.

Everything is taken care of the first time and done right. Can't help but reflect positively on the quality of trained service people and service management at the front desk.

Apr 12, 2019

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Good service

Pleasant people pleasant waiting area I was able to do my work while waiting I was in and out exactly the time quoted they washed my car

Feb 04, 2019

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Courteous sales and service staff.

Smith Motors sales and service - professional, courteous, and conscientious. It’s a pleasure doing business there. Prompt response to questions. Loaner cars cleans and ready to go. Delays in service reported promptly to customer.

Jan 14, 2019

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Service

Nick in service is one of the best service consultants. Dropped my car of for a rattle noise he did everything to figure it out.

Jan 12, 2019

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Treated like a king

Service department extra friendly great job making you feel like you own the place only dealerships to buy & service a Mercedes clean and comfortable customer lounge

Dec 14, 2018

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Amazing Service

These folks here at Smith always take care of our family we have coming here for years and will continue to bring business and receive amazing service.

Dec 07, 2018

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Great

It was good experience friendly nice show room to do work while waiting Nick made sure everything went smooth Happy to have the service part my lease

Oct 22, 2018

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Geeat Customer Service

knowledgable, courteous, and pleasant. performed service as expected. Appreciated the advice as well. will recommend dealership as it was also recmended to me. Great staff

Sep 08, 2018

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Great Service

Enjoyed my dealings with Smith Mercedes. Brought my vehicle in for service. Service advisor, was attentive, courteous, accommodating and professional. Will definitely return with confidence.

Aug 21, 2018

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Horrible

I own a 2014 AMG CLA45 that is still under factory warranty untill the end of September as the car was purchased with only 17,000 miles. Drove in to the dealership and was told numerous times as I visited 3x and spoke to 3 reps. That i needed to purchase more warranty and said they can’t check the car because i needed to purchase warranty. I got fed up and drove to Lynn at another Mercedes Dealership and as soon as i walked in they inspected the car checked any recalls offered to fix a damaged glove box that is covered under warranty and will be receiving oil change etc. For only $140 and in the meantime i will receive a curtsy rental. Goes to show that in some places race/ethnicity is an issue.! Haverhill Mercedes is trash!

Aug 16, 2018

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Excellent!

Great service! Wouldn’t go anywhere else! Always attentive to every need! Love getting such a clean car back when I pick it up! Thanks!

Jun 05, 2018

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Oil change

Unfortunate for me I did not use my coupon code from an email I received from Ben for “Summer service”. I may have looked surprised at a 260.00 oil change. This is no reflection on the wonderful service Smith Motors gives. Ref: FTLX6AZ Susan Rumore

May 15, 2018

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As usual the best

On time and professional. Just what I want in service, l can get in and out and be confident my car will get serviced by a professional .

Apr 13, 2018

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Vehicle Service

Smith Motors is so about the customer. Had a problem with ball joints. Brought car in afternoon. They had a car for me and the vehicle was ready the next morning. the check in and check out is amazingly fast. Staff is awesome as is the experience.

Apr 07, 2018

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Work always down correct

Dealership is very professional workplace people there are very knowledgeable & Pleasant to do business with. Service department are there to help you with all your needs.

Apr 03, 2018

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Emergency roadside assistance

Great job of fixing the tire. Very professional and knowledgeable. The service was quickly performed and I was 100% satisfied. I will use this again. Thank you.

Mar 17, 2018

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Service A3

I had a great experience with Nick at Smith Motors in Haverhill Mass. He was very attentive and gave me the best service for the best price possible I really appreciated this today and it was very convenient and I didn't have to wait too long. And I had a lovely hot coffee while waiting. Thanks so much Smith Motors!

Mar 07, 2018

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Customer Service

I purchased my 2006 E350 from Smith in 2005. I have brought it back to the dealership for all required service and they are always great.

Feb 08, 2018

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Best Mercedes Dealership

Absolutely amazing experience by far the best service and guidance ive ever occurred! Definitely recommending any all friends and family to utilize the greatness at Smith Mercedes of Haverhill.

Jan 30, 2018

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Always customer focused.

Smith Motors insures a seemless and friendly experience for all my appointments. The sales and service teams are knowledgeable and professional. Keep up the great work!. Thanks, Paul S.

Jan 12, 2018

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Service appointment

I was greeted promptly at the appointed time and the loaner car ready and waiting. I was called to let me know the work was complete

Jan 10, 2018

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Service

A very good first experience at Smith Mercedes. The service exceeded my expectations, the work was done quickly and on time. Nick was great to work with

Jan 09, 2018

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Professional service and staff

I’ve been a customer at this dealer for quite some time. Bought several cars from them. Always professional staff and service. I highly recommend Smith Motors for both sales and service.

Jan 04, 2018

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Super Easy & Efficient

Had service A done on my gla yesterday, appointment was very easy to schedule. Dropped my car off at 10 (my scheduled time). Was helped right when I walked in the door quickly checked in & taken to cashier for loaner car. It was only 10 minutes before I was on my way to work, I was very pleased! Everyone was pleasant and helpful. My car was finished by 2 when I returned to pick up my car again super easy and efficient process!

Dec 29, 2017

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Benz maintenance

The advisors are very cordial and polite. Knows their stuff about cars and helpful in your needs. Fast service and understanding with customer time if waiting or prefer a loaner

Dec 27, 2017

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Service department

Always great experience at the service department at Smith Motors. Very professional customer service from Nick Klinger & Wes Reed, they meet all expectations at the service department.

Dec 16, 2017

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Fantastic service from Nick in the service dept.

I enjoyed the service experience today from Nick. He listened to my concern when the check engine light appeared on the panel and allayed my fear of something was wrong with my car. He address the matter and my car back to me in timely fashion

Nov 14, 2017

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My visit to Smith is always fast and friendly,

Nick in Service is the best, he is helpful and gets the service appointment booked and performed to perfection. My car was serviced and I was able to relax with coffee and a little breakfast. The place is clean, people are nice and very efficient.

Oct 06, 2017

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Always friendly professional and accommodating

Would highly recommend Smith Motors. I have been their customer for at least 30 years. They are always friendly and accommodating and professional. My car always gets washed and looks brand new when I pick it up

Sep 29, 2017

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1st Service on my new car!

This place is the best! The service department is as great as the sales department! A totally wonderful experience! The process was quick and efficient! Highly recommend this place!

Sep 18, 2017

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Used the road side service for a flat tire.

Great service quick and the roadside assistant nico was very friendly! Then went into the dealership and they assisted me In getting a new tire very quickly also.

Sep 13, 2017

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Treated like a queen

The service at Smith is gold standard. Everyone is friendly and genuinely interested in helping customers resolve problems and feel comfortable. Great waiting area and professional atmosphere.

Aug 26, 2017

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Maintenance

The service department is friendly and communicates clearly, promptly and thoroughly. Pricing is as-quoted. Repairs are done correctly the first time. There is no pressure to agree with the proposed repair plan.

Aug 02, 2017

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GREAT SERVICE

Amazing experience always , Amazing team great service !!!!!! Thank you nick, Craig , Irving aswell as the team ... Always take care of me very professional and kind !!!!

Jun 27, 2017

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Excellent Fast Service

Cannot say enough about my great experience with the service department. Job was suppose to take two hours. Was done in less than an hour. Thank You Nicholas Klinger for the fast and courteous service. This place is first class. Tom Bomil

Jun 20, 2017

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Great service from start to finish!

The Service Center at Smith Motors is top-notch. Craig and Nick were extremely helpful and resolved my service needs in a timely manner. They were a pleasure to work with and have been each and every time I've been there. Their service department tops any other dealership I've been to. Thank you!

Jun 13, 2017

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Great experience

They are always responsive I can trust them to take good care of me and my car. They always keep me informed of status of the car

Craig  Tedeschi

Craig Tedeschi

Assistant Service Manager
Recent Reviews

Jan 24, 2020

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Smith Motor Sales by far is the best dealership to work...

Smith Motor Sales by far is the best dealership to work with from buying a car to servicing the car , For this visit the service dept assessed my cars needs , talked me through it and completed the service in a day to perfection

Jan 23, 2020

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Great job! They found & fixed problems others had missed,...

Great job! They found & fixed problems others had missed, Scheduling was easy, and both the repair appointment and loaner were available right away., good price. Strongly recommended.

Jan 16, 2020

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New Customer

As a new customer I am delighted with the service that I received, the professionalism, options for a loaner, and the quality of the work performed on the car. Service was prompt and I was informed of the progress. I plan to continue to use this service center.

Jan 14, 2020

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Headlight- quick fix

I needed my headlight changed. I called in the morning, Craig said come on down. I was there is 20 minutes, it was fixed and I was on my way within 15 minutes. Car came back all vacuumed and cleaned Thanks so much!

Jan 08, 2020

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Great service! Dave was friendly. Got the and the job...

Great service! Dave was friendly. Got the and the job done timely. Waiting area was clean and had plenty of snacks and drinks. Car came out great.

Jan 01, 2020

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Services

Very professional staff,make yourself feel comfortable and they are very accomodating from the time you inside to talk to service manager till the end

Dec 23, 2019

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Above and beyond.

I came in to have my car serviced and to get 4 new tires. In addition I had some minor damage to the rear bumper. I worked with Craig in service and he ensured that all the work go done on time, and then referred an excellent body shop for me to have fix the damage. He coordinated them coming to see the car while it was at the dealership and made sure I had everything I needed to complete all of the repairs. Great customer service. Makes me want to have all of may cars service here.

Dec 18, 2019

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faulty wiper

good place we purchased four cars from this dealership in the span of 7 years. we deal with them mainly for the good quality of service and the proximity to where we live

Dec 16, 2019

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Fantastic Service

Took my Mercedes ML350 for a Service A. The personal service I received was superb. This Mercedes dealership is top notch in all areas of the business!

Dec 13, 2019

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Great people and quality service

Always responsive and accommodating. Vehicle always returned clean washed. Handling of service recall was handled quickly and I was provided a loaner vehicle while service was being performed.

Dec 10, 2019

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Great Service!

When I take my car to Smith, I never have to worry about how I am going to get where I am going. If I call ahead, the loaner is waiting for me so I don't have to miss a beat with my business! Thanks for taking care of this time Craig!

Dec 09, 2019

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took care of me quick and easy. Great work with a smile.

When I have a problem they not only fit me in but complete the work sometimes ahead of schedule. I have leased or bought 5 cars with Charles help,super guy.

Dec 09, 2019

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Great, professional and quick experience

Great, professional and quick experience. Craig was able to quickly get me into service and check a backup sensor on my vehicle as well as clean and perform service in a quick manner as promised. I would recommend to other Mercedes owners for future service needs.

Dec 09, 2019

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Great Speedy Service!

The experience was great. Quick receipt of my vehicle for the work to be done. A loaner car was ready for me. And a call to me in 3 hours to pick up my car!

Dec 05, 2019

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All good from drop off to pick-up.

Dropped our car off due and brake pump issue the day after Thanksgiving. Service team were very helpful and had me in a loaner car within minutes. Pick-up was just as simple. Efforts greatly appreciated.

Dec 05, 2019

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Fast Efficient great customer service

I was there for a basic oil change the two people there were especially helpful . Craig T is the best . I will be back to that location in the future .

Nov 25, 2019

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Terrible customer service and communication

I had a horrible experience with the service department when I brought my car in for a scheduled change over of my summer tires to my winter tires. In September, I ordered 4 new winter wheels & snow tires, which were received a few days later and stored by the dealer. A few weeks ago (November) I brought the car in for the changeover. When I went to pick-up my car, much to my shock, the summer rims were on the car with an entirely different (and oversized) snow tire. So, I was told to keep my loaner and someone from the service department would be calling me the next day with an update. Much to my disappointment, no one from the service department even called me. So, I reached out at the end of the day and was connected to the service manager. He explained the foul-up and miscommunication within the service department and promised to call me the next business day with an update. Again, at the end of the next business day, no call from the service manager. So, I called the GM of the dealership, expressed my disappointment and asked him to get involved. He delegated to my sales rep, who stepped in and took complete control of the situation and became my single point of contact. He kept me informed multiple times a day with updates until a satisfactory solution was identified and implements. He was terrific. It's sad when the service manager of a mercedes dealership is so dis-interested in communicating with his customer's and it takes the sales rep to step-in and do his job for him (in a much better way as well).

Nov 18, 2019

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Airbag replacement

Everyone was courteous and helpful. Timing for my repair was met. Waiting area was very comfortable. People I dealt with were very professional and kind.

Nov 10, 2019

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Great services

Service at Smith Mercedes was good Craig the service guy very nice and helpful, helped me out with a loaner car looking forward to my next purchase at Smith Mercedes

Oct 26, 2019

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Amazing and quick service.

Each service personnel I have encountered is amazing. Nick and Craig go out of their way to give great service and customer satisfaction. I would trust them with all service work.

Oct 24, 2019

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Regular checkup

Always very good service and everybody’s very nice.I’m always satisfied with the work and the hospitality They are very professional always treat me like a princess they bring me to my car etc.. They are very good with feeding the time into your schedule

Oct 15, 2019

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Service

Nice quick and easy - will use the online to setup for future services enjoyed the loaner - location is very convenient and easy to get to - Craig was very pleasant and polite

Oct 04, 2019

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Mercedes Service at Smith Motors

The service department at Smith Motors is top notch. Wes and his crew are the best. The service advisors are eager to please and to help make my visit pleasant.

Oct 04, 2019

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Annual PM

As always Smith Motors provides exceptional service. Have been a customer for over 15 years . Thanks for spectacular service. Can’t wait to trade in my current model for a new MB model.

Sep 18, 2019

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Great Service

I always have my car serviced in Haverhill...I won’t have it serviced anyplace else. It is always a very pleasant and professional experience!

Sep 17, 2019

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Great!

Smoothie drop off, diagnosis and quick turn around. I did not have an appointment and I was accommodated. Great facility and staff. Love receiving a clean car back!

Sep 17, 2019

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Timely, efficient, complete

An overall pleasant experience! Very nice, clean waiting area. Service personnel friendly and helpful. This was my first visit to service after leasing a MB. Service was paid and included in the lease.

Sep 13, 2019

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service of class

excellent serve ice as usual The issue was diagnosed and resolved. Strong customer service Craig is awesome. Car was returned on time I am very happy with Smith motors

Sep 11, 2019

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Outstanding responsiveness

I had a tire blowout on my way to work and within 30 minutes of calling Mercedes Roadside Assistance a Smith Motors Tech was at my car. He quickly removed the flat and put the spare on my car and I was on my way. I also called Smith Service and within 10 minutes my calls were both returned. a great response as I was stopped on a winding road with cars sipping around me during rush hour. Thank you Smith Motors!

Sep 09, 2019

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Saturday service

Outstanding service experience on a Saturday morning. Car was done when promised. Both Craig and Roger were very helpful. Would recommend Smith Motors for both sales and service.

Aug 19, 2019

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GREAT store.

Outstanding service! Knowledgeable representatives, I would highly recommend Smith for sales and service, And have done so. Craig Tedeschi was extremely helpful and answered ALL my questions.

Aug 12, 2019

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professional, efficient, comfortable

I called the dealership explained my situation and was asked to come in. I was immediately seen and my problem discussed and addressed quickly and in a very cordial manner while I waited.

Aug 06, 2019

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Courteous, friendly, professional, knowledgeable. 1st class

This group knows what it is doing. I feel like they want my business no matter how trivial the problem or request. I sense a comraderie among the service staff which is assuring to me who wants a job well done by a happy group.

Aug 02, 2019

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Service Deprtment

I purchased my Mercedes from Smith Motors and THAT was the only part that was amazing! Brockton always answers my questions and assists with any appointments needed. Unfortunately, that is where the great service stops! This service department is awful. On 2 occasions, I have had to service my vehicle. I chose to return to Smith to maintain a great level of service, however I have been immensely dissatisfied. BOTH of my visits have been tainted with terrible communication, curt, demeaning answers from the service staff, and on both occasions I was told my car would be done by days end and I received a call that it would NOT be. I had a car made available to me, however the communication from the service department was awful! The last pick up was over 1/2 hour after the scheduled time, having me to interrupt meetings at my employer, I scheduled the time specifically at 9:00 am to avoid this interruption, and I had to go and pick up my own vehicle. Upon retrieving my car, there were many apologies. Though appreciated, it was 2 times too late. My vehicle will continue to be maintained with Smith as it is a certified one and Brockton is a reason to return. I am not looking forward to the next experience!

Jul 29, 2019

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Positive experience, Craig Tedeschi was very professional.

I had my car detailed. Craig reviewed the whole process with me. I was promptly given a loaner car & Craig called me when my car was ready. Great service!

Jul 26, 2019

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Great

Very good service! They get you right in and are friendly and they do a great job. I would recommend them to everyone I know.

Jul 25, 2019

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Great Services

The team treated us with great service. Not the first time I have been there but always consistent. The sales , business manager , GM and service team are top notch. Thanks Paul

Jul 19, 2019

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Positive and very satisfying sales and service

Both new car sales and service interactions over the past few years have allowed me to assess the overall customer-oriented culture that is firmly embedded within the value structure of the business. This dealership lives up to the very high expectations one has for the performance of the MB Brand.

Jul 12, 2019

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Planned service

I’ve used them for many years and they have been extremely consistent in providing excellent service and friendly service rep.s. and providing quality loaners to take care of their customers

Jul 10, 2019

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Everybody is helpful and super

I called service on a Saturday morning, and explained my car problem. I was asked to bring my car into the dealership first thing Monday.. it was repaired easily and quickly.

Jun 27, 2019

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First class service and attention.

Recently purchased my C300 and noticed the rear windows were squeaking. Smith motors service replaced the inside rubbers without an issue. They work beautifully now. Excellent customer service by Wes and Craig.

Jun 27, 2019

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Excellent customer service

Dave is Amazing - Always has a smile, energetic and great personality. The Staff at the dealership are amazing as well. The only negative feedback I can give : The car was washed but there are areas where it looks like it never got wiped down properly . .... Overall amazing dealership

Jun 27, 2019

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Longgggg wait for an oil change!

Dropped off car at 9:30. Got a loaner. Came back at 3:30 and still waited 45 min. Initially I was told I could wait as the oil change should only take 45 min.(girl that answers the service dept. phone)Service people were busy as they were selling a lot of cars? I was told my paperwork would be mailed to me? No time to get it. Still waiting for it.... It’s hard to answer some of the questions because I’m not sure what was done..

Jun 26, 2019

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Wes was extremely attentive and accommodating .

I was greeted immediately by a service rep and they took care of me in a timely manner. They had a loaner car ready to go so no waiting around . I would highly recommend smith motors of Haverhill for service and sales .

Jun 24, 2019

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Amazing customer service

The service advisor took extra time to make sure my problem was addressed properly and followed up a number of times to keep me up-to-date on what was going on .

Jun 24, 2019

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Routine service

I have an 2018 E400 and needed routine maintenance. Didn’t buy the car at Smith but they took care of me from the first phone call. Loaner car and all.

Jun 19, 2019

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Top notch costumer service

Really friendly and very professional staff. Craig went above and beyond on explaining everything and giving me plenty of options. I was very satisfied and I will make this my go to dealership for sure. See you guys soon!

Jun 18, 2019

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60k service

Great service. Very knowledgeable and very thorough to make sure you are aware of all your options. Staff is very pleasant and provides a great experience.

Jun 14, 2019

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Service needs

Nearly 10 years of interaction: Prompt and efficient response by everyone. Friendly, courteous and personable demeanor of all service representatives. Outstanding service in every respect.

Jun 13, 2019

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Excellent service every time

The service department at Smith always goes above and beyond to make sure the customer is happy and the job is completed properly. I highly recommend them and appreciate their commitment to customer service.

Jun 13, 2019

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Great service

Very well received and Felt Very comfortable dealing with the sales person!! Problem was resolved very quickly and efficiently!! Very professional in qualified people to help

Jun 11, 2019

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A True Partner

My vehicle had a mysterious issue...the representatives at Smith's took a genuine interest in the issue and work tirelessly to track it down...they treated my car like it was theirs. They are an amazing team....I wouldn't consider bringing my car anywhere else

Jun 06, 2019

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routine service B1

craig was very professional yet friendly ; he explained what needed to be checked; i had no particular problem; just routine service which was surprisingly quick

Jun 06, 2019

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Broken thermostat

I was helped by Craig and I can’t thank him enough. He was courteous and took the time to fully understand my issue. It was quickly diagnosed and sent off for repair. It was completed the same day and the car is running great now. Great service and glad I came into Smith for my service.

May 31, 2019

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5 star service

Nicest people fantastic service!! Easy to make appointments. Car looks new after service. Friendly, informative dealership with everyone wanting to help.Would highly recommend to everyone.

May 29, 2019

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Schedule A 10,000 Mile Service

This was our first service experience at Smith since purchasing the car. I was hoping for a pleasant, no pressure experience. Smith delivered completely with a satisfying first impression.

May 27, 2019

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Simply the Best

The best car experience from sales to service they are 5 star. They are friendly, knowledgeable, provide a relaxed atmosphere and willing to help you. Thank you

May 27, 2019

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Great service

I al always well taken care of when I bring my cars in for service. Getting a loaner makes taking it in easier, since I don't have to arrange for someone to pick me up.

May 25, 2019

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Outstanding

At Smith Motors it’s more than a dealership. You feel like family there and are well taken care of every time you go. Service is perfection.

May 25, 2019

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Thorough

Very good service rep. Car was ready in a reasonable time and all questions were answered to my satisfaction. As a bonus the vehicle was vacuumed.

May 23, 2019

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Tire replacement

Always so easy to get appointment and in and out quickly. Friendly service and communication from start to end. Take the time to explain what will be done

May 22, 2019

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A welcoming dealership!

You are always made to feel comfortable when you go to Smith motors to have your vehicle serviced. Service department staff are knowledgeable are attentive to your needs.

May 19, 2019

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Great sales assistance and car service

Everyone I spoke with was extremely helpful! Came in for service and to research the possibility of upgrading. Service was outstanding, as was the sales consultant. Highly recommend Smith Motors.

May 18, 2019

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Great service crew very friendly and professional

Overall a great dealership and treats customers with dignity and respect. Also does good job on your vehicle. Will definitely recommend other customers. Good work ethics and professionalism.

May 17, 2019

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Smith Motors is the Best of the Best !

Smith Motors is the Best of the Best ! When you buy a vehicle like a Mercedes-Benz you should feel proud you bought the best for your money. The thing is, the service you receive after you buy it, that is the key to being happy with your purchase. Smith Motors service department is second to no one. They don't just sell cars, they offer far more. They offer the best in service ! To me that is just as, if not the most important part of owning a great car. When you get service at Smith Motors, you drive of the lot feeling like you just bought a new car all over again. It is nice to find a company that still takes pride in what they offer. Thank you, Ray

May 17, 2019

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Service as it should be!

Very efficient from arrival to picking up my vehicle. No surprises. Vehicle was ready in the timeframe promised. Craig explained the invoice, without being asked, and then went to get my vehicle himself.

May 17, 2019

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Service

I was very happy with all of information provided and the time it took to fix the issues. The service rep was very knowledgeable and honest in what needed to be fixed.

May 16, 2019

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Service for my car

The service at Smith Motors is the best. They are friendly, knowledgeable ,personable make you feel comfortable and keep you informed. I have been dealing with the service department for 9 years.

May 16, 2019

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Best service center

My car was taken in promptly and my paperwork handled efficiently and professionally by Craig. Seriously, I have no idea why anyone would go anywhere else to have their Mercedes serviced. Thank you!! While there I talked to Brockton about a new vehicle. I spoke with him and with Loren and as always, they were extremely helpful and pleasant.

May 16, 2019

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Recall service

Driver and Passenger Air Bags replaced under recall. Waiting area pleasant and accommodating. Service completed within estimated time and car washed prior to taking delivery.

May 16, 2019

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50k check up

The team at Smith is always accommodating in every way. Even got some personal time with Mrs Smith who is always engaging! Love the attention to detail.

May 16, 2019

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Smith beats the rest

You can't get your nails done, but that's not what most people want from their automobile service department. Solid expertise and service professionals give you confidence that everything is done right the first time.

May 16, 2019

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20K Service

As they always are - everyone on the staff there was helpful, professional, courteous and friendly. They are very prompt and informative on the things that come up during a service appointment and explain in detail what needs to be done. In a word, great!

May 16, 2019

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Excellent service

They took care of my regular service and straightened out my check engine light. Couldn’t have asked for better service, kept me informed of their progress

May 16, 2019

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Great service team at Smith

Craig, Wes and the rest of the team are excellent. The have been very professional each time we have been in for an issue, or regular sefrvice.

May 16, 2019

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Love Smith Motors!

Can't say enough great things about everyone at Smith! 3rd car we have purchased in 3 yrs and we will never shop anywhere else!

May 16, 2019

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Had car serviced....

Your people are the best part of your service. They are friendly, competent, and very dependable. No matter what I have had done the work is done with professionalism.

May 16, 2019

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The staff was very friendly and professional.

This is a very pleasant place to bring my vehicle for repair. They do the work as quickly as they can and with little stress for me. I trust their advice and ability to take care of my vehicle.

May 16, 2019

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Always Professional & Courteous

I have had experiences both with Loren in finance and the service dept and always it’s a professional, courteous visit and I will continue to recommend Smith Motors for any Mercedes Business

May 16, 2019

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Service Department

Ever person I dealt with in Service was extremely helpful and nice! The problem was found and taken care of quickly. I will definitely use Smith in the future.

May 14, 2019

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Great service

I’ve been a customer at Smith Motors for over 20 years and will continue to be. We have bought two cars from Charlie. Always a great experience

May 04, 2019

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E350 Service

Craig has always been very helpful and professional. He is great at his job and made me feel very comfortable while I was waiting for my car. Great customer service like his is why I chose Smith Motors.

Apr 16, 2019

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Oil change with no appointment

Dropped off my car in the morning without an appointment due to a last minute schedule change. Was happy to leave it for 2 Days so they could take care of the car at their leisure. They took my car in with a smile and called the very same day to let me know it was ready. Excellent customer service!

Apr 13, 2019

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Repair of a manufacturer's recall.

Effecient, courteous service from the initial meeting with Dave in the Service Dept. Very comfortable waiting area as well! Easy access to the Dealership via Rt 495.

Apr 08, 2019

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Always great service!

I am so happy with the customer service & servicing that I always get at Smith!! Car is always ready on time with all services explained!

Mar 30, 2019

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Professional, understanding, gets the job done quickly

Amazing customer service! Loaner car ready for me to pick up when i dropped off my car. Always friendly! And the kids love the snacks!!

Feb 28, 2019

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The best service it have ever experiencex

Dave in service at smith motors in haverhill was the greatest! He was very helpful and made sure my car was fixed correctly and did not give it back to me until he was certain of that. He made sure I had a comfortable loaner car and called periodically to make sure I was comfortable in my loaner car and gave updates of how my car was coming along. I highly recommend Dave for a promotion if one becomes available !!! I give Dave a 5 star rating in service

Feb 04, 2019

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Exceptional Service

This is my second vehicle with Smith Motors. Their staff & service is exceptional in comparison to any other dealership I’ve experienced from sales to service.

Feb 04, 2019

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Courteous sales and service staff.

Smith Motors sales and service - professional, courteous, and conscientious. It’s a pleasure doing business there. Prompt response to questions. Loaner cars cleans and ready to go. Delays in service reported promptly to customer.

Dec 08, 2018

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Tire replacements (2)

Everything, from beginning to end, was fantastic on this service visit to replace two damaged tires and ancillary services. Craig was on top of things from the call, to the appointment, to the completion of the work and explanation of work performed, to the bill details.

Oct 30, 2018

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Service

Brought my car into Smith motors for service on my Mercedes, Craig and Dave are always friendly and great to work with they fixed my tires and my front day running light. Service is always excellent and fast. Highly recommend them.

Oct 07, 2018

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Maintenance service a

Great customer service Answer all questions asked Pricing and location is reasonable Tech issues and support is very helpful Detailed car inside and out Thanks

Aug 28, 2018

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Service

Each and Every time I have either gone in for service, or purchased a new car/lease; the Staff has been exemplary... I have recommended many family members & Friends to Smith Motors, and they have felt the overall experience to be similar to mine... Keep Up the Great Work Smith Motors... You continue to make Mercedes shine.

Jul 17, 2018

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Service drop off

Dropped my car off in morning and they had a loaner car ready for me. No wait I was in and out on way to work.

Jul 12, 2018

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Top notch

I am treated like a top notch client at Smith. I only bring my cars for service but contemplating my next purchase from Smith. Thanks!

Jul 05, 2018

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Headlamp

I came in for a new low beam and parking light bulb replacement. The service associate at Smith Motors was very helpful and friendly! The service was pretty fast.

Jul 04, 2018

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outstanding customer service!

Could not drive my car because seat would not adjust. Craig took my car immediately and had it repaired while I waited and got me back on the road for my vacation in short time. Couldn't be happier with the service.

Jun 20, 2018

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I couldn’t ask for better service everyone was outstanding

The care that I receive was at the highest level.. I’ve been a costumer for over 15 years.. Everyone treated me as if I was part of the family ??

Jun 05, 2018

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Car service

Craig was very helpful and kind. He has a excellent communication skills and appreciates the customers. He also acknowledges the customers by asking if a loaner is needed.

Apr 13, 2018

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Vehicle Service

Smith Motors is so about the customer. Had a problem with ball joints. Brought car in afternoon. They had a car for me and the vehicle was ready the next morning. the check in and check out is amazingly fast. Staff is awesome as is the experience.

Apr 11, 2018

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Great Experience

I brought my Mercedes Benz C300 in for a full service and had a great experience. Customer service was nice and very helpful. The process was very quick and easy.

Apr 05, 2018

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Best service you could ever ask for!

Once again I can’t say enough about Smith Motors and their service team as well as the sales staff they are the best in the business !

Feb 24, 2018

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Great customer service!

Easily able to make appt online. Efficient check in and friendly service. Car was cleaned at return which was much appreciated. Highly recommend this dealer. Great experience!!

Feb 06, 2018

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Customer Satisfaction

I must say I’m always delighted to visit Smith Motors. Every time I visit the service gets better. Im thrilled to be your customer

Dec 18, 2017

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New breaks. Great and speedy service

All the staff extremely friendly and helpful. Services professional quick and they always wash the car. Great dealership. I recommend them to all my friends.

Nov 29, 2017

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Had problem with the steering wheel going up and down

David in service, as well as Wes, went out of their way to take care of my issue. Very happy with the outcome and how it was handled.

Nov 02, 2017

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Service

I like Smith Motors because they always putting the customer on they priority list. Always courteous. Very helpful and understanding of the need of the client. I’ve been there a few times and I’ve never been disappointed. Thank you for your service.

Sep 29, 2017

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1st Service on my new car!

This place is the best! The service department is as great as the sales department! A totally wonderful experience! The process was quick and efficient! Highly recommend this place!

Sep 28, 2017

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ML350

Fast, Efficent courteous service. Appointment process was very simple, my vehicle was promptly taken in to service and it was ready exactly when I was told it would be.. Craig was very professional

Sep 13, 2017

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Treated like a queen

The service at Smith is gold standard. Everyone is friendly and genuinely interested in helping customers resolve problems and feel comfortable. Great waiting area and professional atmosphere.

Aug 02, 2017

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GREAT SERVICE

Amazing experience always , Amazing team great service !!!!!! Thank you nick, Craig , Irving aswell as the team ... Always take care of me very professional and kind !!!!

Jul 11, 2017

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Service through warranty

Not pleased. Was told service will be covered by warranty. After 6 days that my vehicle was held for service was informed that it was not covered.

Jun 20, 2017

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Great service from start to finish!

The Service Center at Smith Motors is top-notch. Craig and Nick were extremely helpful and resolved my service needs in a timely manner. They were a pleasure to work with and have been each and every time I've been there. Their service department tops any other dealership I've been to. Thank you!

Jun 14, 2017

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Deal with water leak in dashboard.

Craig was very helpful finding the the cause of the water leak. Loaner was available while repairs were done which was important to me. Would return to dealer.

Jun 11, 2017

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Great Service Visit

They took my car in for service right away. The service rep was knowledgeable and friendly. Car done quickly, washed and vacuumed! It was a very nice first experience at this dealership. Nice waiting room with great amenities.

May 16, 2017

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Best service and easy purchase!

Dealt with Craig Tedeschi in Service, who is extremely knowledgeable mechanically and very personable. Then decided to purchase a newer Mercedes and that was a enjoyable process with no pressure,, just lots of great information to make us happy customers. A service appointment that got us into a Certified pre-owned vehicle.

May 13, 2017

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Well done!!!

From the time we called until the work was complete staff was professional, friendly; so easy to deal with. We have bought 2 Mercedes from Smith and have never had any problems.

Loren Goldstein

Loren Goldstein

Business Manager
Dealership Experience 23 years 11 months
Industry Experience 34 years 5 months
Recent Reviews

Jan 24, 2020

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Fantastic experience purchasing my GLE 350 Mercedes Benz

I had a great experience purchasing my Mercedes Benz from Smith Mercedes Benz Motors in Haverhill, MA. Everyone was courteous and very helpful with instruction of operation and purchase agreement of my GLE 350 Mercedes Benz.

Jan 21, 2020

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They searched for just the right vehicle just for me!

I was just starting my search for a car and wasn't sure about years or models. They determined my comfort zone for price and model and quickly found and delivered the car that best suited my needs and budget. They went above and beyond and delivery went very smooth! Their sales staff is amazing and service is always right there as well. I shopped at other local dealerships, but they provided the best service!

Jan 14, 2020

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Charlie picked the perfect car!

Charlie Chadder is a master salesman, he believes in his product and the quality of a Mercedes Benz. He made the sale very easy with his knowledge of all the technology, which can be difficult for a new owner. I have already recommended Charlie to friends and family!

Jan 11, 2020

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I was surprized to learn of a $10 charge for loaner...

I was surprized to learn of a $10 charge for loaner vehicle and no car wash. Wasn't notified of change when I made appt.

Jan 08, 2020

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First Time Benz Buyer

Outstanding experience. The sales process was very informative and no pressure ....trust was built early in the process and although delivery took time as our specific car had to be brought in from NY state, the delivery process at Smith motors was perfect. Randy Wheeler is a great asset to the organization - he was patient through the process and did his best to make sure we had a positive experience. Mots of our process was handled by Randy Wheeler with Loren preparing the paperwork and having the car serviced before delivery.

Jan 01, 2020

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Recall schedule for change of recall item (airbags)

Always when my car needs service , either schedule or unexpected, I am served with so much respect, always willing to help and answer any questions I have and very accommodating to my time needs. Thank you for such a wonderful staff!

Dec 30, 2019

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Fantastic experience purchasing my GLE 350 Mercedes Benz

Randy Wheeler was extremely helpful in providing information about the GLE 350 and then getting the car ready and papers to sign for me to purchase the car at Smith Motor Sales. Additionally, Loren Goldstein handled all the paperwork and made it phenomenally easy to for me to sign the documents for purchasing my GLE 350. All the employees I encountered at Smith Motor Sales were very professional and nice, and I would definitely recommend Smith Motor Sales to anyone looking for a vehicle to purchase.

Dec 22, 2019

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Best experience possible from beginning to end.

This is my second lease with Smith Motors of Haverhill. As with my first lease, the service provided by Brockton Payette was absolutely exceptional. He answered all questions, provided ample and thorough information and choices. Any request was immediately attended to, and he provided all with the utmost courtesy and professionalism. I don't believe he could have done more.

Dec 18, 2019

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faulty wiper

good place we purchased four cars from this dealership in the span of 7 years. we deal with them mainly for the good quality of service and the proximity to where we live

Dec 13, 2019

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I Loved all the people I worked with at Smith. From my...

I Loved all the people I worked with at Smith. From my salesman Brock to Roger and Loren , there was a family feel to the way I was treated. Warm and professional. Thank You all.

Dec 05, 2019

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Always great service

Great customer service, fair prices on high quality autos, great warranties and service dept. when my 2015 ML was totaled I expectedly, they found me a 2017 GLS with comparable mileage in great shape at a fair price for immediate replacement

Nov 30, 2019

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