Smith Advantage Price
New 2020 Mercedes-Benz GLA 250 4MATIC® 4D Sport Utility
Pricing Details:
Shopping Tools:
Vehicle Details:
- Body:
- 4D Sport Utility
- HWY:
- 31 MPG †
- City:
- 23 MPG †
- Exterior:
- Black
- Engine:
- 2.0L I4 DI Turbocharged
- Trans:
- 7-Speed Automatic
- Bucket Front Seats
- 8-Way Driver Seat
- 8-Way Passenger Seat
- Manual Tilt/Telescoping Steering Column
- Leather/Metal-Look Steering Wheel
- Front Cupholder
- Rear Cupholder
- Power Fuel Flap Locking Type
- Remote Releases -Inc: Power Cargo Access
- Cruise Control
- Dual Zone Front Automatic Air Conditioning
- HVAC -inc: Underseat Ducts and Console Ducts
- Illuminated Glove Box
- Driver Foot Rest
- Full Cloth Headliner
- MB-Tex Leatherette Door Trim Insert
- Urethane Gear Shift Knob
- Day-Night Rearview Mirror
- Driver And Passenger Visor Vanity Mirrors w/Driver And Passenger Illumination
- Full Floor Console w/Covered Storage, Mini Overhead Console w/Storage and 3 12V DC Power Outlets
- Front And Rear Map Lights
- Fade-To-Off Interior Lighting
- Carpet Floor Trim
- Trunk/Hatch Auto-Latch
- Cargo Area Concealed Storage
- Rigid Cargo Cover
- Cargo Space Lights
- Smart Device Remote Engine Start
- mbrace Connect Tracker System
- 8" Color Display Upgrade
- Refrigerated/Cooled Box Located In The Glovebox, Driver / Passenger And Rear Door Bins and 1st Row Underseat Storage
- Delayed Accessory Power
- Systems Monitor
- Redundant Digital Speedometer
- Outside Temp Gauge
- Analog Display
- Manual Adjustable Front Head Restraints and Manual Adjustable Rear Head Restraints
- 2 Seatback Storage Pockets
- Perimeter Alarm
- Engine Immobilizer
- 3 12V DC Power Outlets
- Air Filtration
- Clearcoat Paint
- Body-Colored Rear Bumper w/Black Rub Strip/Fascia Accent
- Body-Colored Front Bumper
- Chrome Side Windows Trim, Black Front Windshield Trim and Black Rear Window Trim
- Body-Colored Door Handles
- Black Wheel Well Trim
- Body-Colored Power Heated Side Mirrors w/Manual Folding and Turn Signal Indicator
- Fixed Rear Window w/Fixed Interval Wiper and Defroster
- Deep Tinted Glass
- Rain Detecting Variable Intermittent Wipers w/Heated Jets
- Fully Galvanized Steel Panels
- Lip Spoiler
- Grille w/Chrome Bar
- Roof Rack Rails Only
- Front And Rear Fog Lamps
- Perimeter/Approach Lights
- 8 Speakers
- Audio Theft Deterrent
- Streaming Audio
- Window Grid Antenna
- 2 LCD Monitors In The Front
- Engine: 2.0L I-4 Turbo w/Direct Injection
- Transmission: 7-Speed DCT Dual-Clutch Automatic -inc: touch shift, Eco and Sport shift program
- Axle Ratio: 4.60
- GVWR: TBD
- Engine Auto Stop-Start Feature
- Full-Time 4MATIC® All-Wheel Drive
- 62-Amp/Hr Maintenance-Free Battery w/Run Down Protection
- 115 Amp Alternator
- Gas-Pressurized Shock Absorbers
- Front And Rear Anti-Roll Bars
- Electric Power-Assist Speed-Sensing Steering
- 14.8 Gal. Fuel Tank
- Quasi-Dual Stainless Steel Exhaust w/Polished Tailpipe Finisher
- Permanent Locking Hubs
- Strut Front Suspension w/Coil Springs
- Multi-Link Rear Suspension w/Coil Springs
- 4-Wheel Disc Brakes w/4-Wheel ABS, Front Vented Discs, Brake Assist, Hill Hold Control and Electric Parking Brake
- Side Impact Beams
- Forward Collision Mitigation
- Tire Specific Low Tire Pressure Warning
- Dual Stage Driver And Passenger Front Airbags
- Curtain 1st And 2nd Row Airbags
- Airbag Occupancy Sensor
- Driver And Passenger Knee Airbag
- mbrace Connect
- BabySmart Childseat Sensor and Rear Child Safety Locks
- Outboard Front Lap And Shoulder Safety Belts -inc: Rear Center 3 Point, Height Adjusters and Pretensioners
- Vehicle Name: Mercedes-Benz GLA
- Body Style: 4MATIC
- Drivetrain: All Wheel Drive
- EPA Classification: Small Station Wagon
- Passenger Capacity: 5
- Base Curb Weight: 3428
- Fuel Economy Est-Combined: 26
- EPA Fuel Economy Est - City: 23†
- EPA Fuel Economy Est - Hwy: 31†
- Engine Order Code:
- Engine Type: Intercooled Turbo Premium Unleaded I-4
- Displacement: 2.0 L/121
- Fuel System: Gasoline Direct Injection
- SAE Net Horsepower @ RPM: 208 @ 5500
- SAE Net Torque @ RPM: 258 @ 1250
- Trans Order Code:
- Trans Type: 7
- Trans Description Cont.: Auto-Shift Manual w/OD
- Trans Description Cont. Again:
- First Gear Ratio (:1): 3.86
- Second Gear Ratio (:1): 2.43
- Third Gear Ratio (:1): 1.54
- Fourth Gear Ratio (:1): 1.05
- Fifth Gear Ratio (:1): 0.78
- Sixth Gear Ratio (:1): 0.61
- Reverse Ratio (:1): 3.37
- Final Drive Axle Ratio (:1): 4.60
- Tons/yr of CO2 Emissions @ 15K mi/year: 6.8
- Maximum Alternator Capacity (amps): 115
- Suspension Type - Front: Strut
- Suspension Type - Rear: Multi-Link
- Suspension Type - Front (Cont.): Strut
- Suspension Type - Rear (Cont.): Multi-Link
- Front Tire Order Code: R02
- Rear Tire Order Code: R02
- Spare Tire Order Code:
- Front Tire Size: P235/50WR18
- Rear Tire Size: P235/50WR18
- Spare Tire Size:
- Front Wheel Size: 18 X 7
- Rear Wheel Size: 18 X 7
- Spare Wheel Size:
- Front Wheel Material: Aluminum
- Rear Wheel Material: Aluminum
- Spare Wheel Material:
- Steering Type: Rack-Pinion
- Turning Diameter - Curb to Curb: 38.8
- Brake Type: 4-Wheel Disc
- Brake ABS System: 4-Wheel
- Disc - Front (Yes or ): Yes
- Disc - Rear (Yes or ): Yes
- Front Brake Rotor Diam x Thickness: 12.6
- Rear Brake Rotor Diam x Thickness: 11.6
- Drum - Rear (Yes or ):
- Rear Drum Diam x Width:
- Fuel Tank Capacity, Approx: 14.8
- Wheelbase: 106.3
- Length, Overall: 173.9
- Width, Max w/o mirrors: 71
- Height, Overall: 60
- Track Width, Front: 60.9
- Track Width, Rear: 60.8
- Cargo Area Length @ Floor to Seat 1: 54.9
- Cargo Area Length @ Floor to Seat 2: 31.8
- Cargo Box Width @ Wheelhousings: 41.3
- Cargo Box (Area) Height: 27.9
- Liftover Height: 23.9
- Cargo Volume to Seat 1: 43.6
- Seventh Gear Ratio (:1): 0.48
- Country of Origin: Germany Vehicles - all types
- Axle Ratio: 4.60
- Front Power Seats
- MB-Tex Upholstery
- Radio: Audio System w/Garmin Navigation Pre-Wiring
- 8-Way Power Passenger Seat w/3-Position Memory
- 8-Way Power Driver Seat w/3-Position Memory
- Single CD Player
- 8" Color Display Upgrade
- 4-Way Power Lumbar Support for Driver & Passenger
- 4-Wheel Disc Brakes
- Air Conditioning
- Electronic Stability Control
- Front Bucket Seats
- Front Center Armrest
- Power Liftgate
- Spoiler
- Tachometer
- ABS brakes
- AM/FM radio
- Alloy wheels
- Automatic temperature control
- Brake assist
- Bumpers: body-color
- CD player
- Delay-off headlights
- Driver door bin
- Driver vanity mirror
- Dual front impact airbags
- Dual front side impact airbags
- Emergency communication system
- Four wheel independent suspension
- Front anti-roll bar
- Front dual zone A/C
- Front fog lights
- Front reading lights
- Fully automatic headlights
- Heated door mirrors
- Illuminated entry
- Knee airbag
- Low tire pressure warning
- Memory seat
- Occupant sensing airbag
- Outside temperature display
- Overhead airbag
- Overhead console
- Panic alarm
- Passenger door bin
- Passenger vanity mirror
- Power door mirrors
- Power driver seat
- Power passenger seat
- Power steering
- Power windows
- Radio data system
- Rain sensing wipers
- Rear anti-roll bar
- Rear fog lights
- Rear reading lights
- Rear seat center armrest
- Rear window defroster
- Rear window wiper
- Remote keyless entry
- Roof rack: rails only
- Security system
- Speed control
- Speed-sensing steering
- Split folding rear seat
- Steering wheel mounted audio controls
- Telescoping steering wheel
- Tilt steering wheel
- Traction control
- Trip computer
- Turn signal indicator mirrors
- Variably intermittent wipers
- Weather band radio
- Front beverage holders
- Child-Seat-Sensing Airbag
- 8 Speakers
- Exterior Parking Camera Rear
- Driver Air Bag
- Passenger Air Bag
- Passenger Air Bag On/Off Switch
- Front Side Air Bag
- Front Head Air Bag
- Rear Head Air Bag
- Climate Control
- Multi-Zone A/C
- A/C
- Security System
- AM/FM Stereo
- CD Player
- ABS
- Cruise Control
- Rear Defrost
- Child Safety Locks
- All Wheel Drive
- 4 Cylinder Engine
- Turbocharged
- Floor Mats
- Daytime Running Lights
- Keyless Entry
- Power Door Locks
- Heated Mirrors
- Power Mirror(s)
- Power Driver Seat
- Power Passenger Seat
- Pass-Through Rear Seat
- Bucket Seats
- Power Steering
- Adjustable Steering Wheel
- Tires - Front Performance
- Tires - Rear Performance
- Traction Control
- Aluminum Wheels
- Power Windows
- Intermittent Wipers
- A/T
- MP3 Player
- Fog Lamps
- Privacy Glass
- Variable Speed Intermittent Wipers
- Rain Sensing Wipers
- Steering Wheel Audio Controls
- Engine Immobilizer
- Automatic Headlights
- Integrated Turn Signal Mirrors
- Driver Vanity Mirror
- Passenger Vanity Mirror
- Driver Illuminated Vanity Mirror
- Passenger Illuminated Visor Mirror
- Driver Adjustable Lumbar
- Passenger Adjustable Lumbar
- Seat Memory
- Leather Steering Wheel
- Rear Spoiler
- Transmission w/Dual Shift Mode
- Remote Trunk Release
- Tire Pressure Monitor
- Trip Computer
- 7-Speed A/T
- Bluetooth Connection
- Telematics
- Flex Fuel Capability
- Remote Engine Start
- Back-Up Camera
- Stability Control
- Brake Assist
- Keyless Start
- Auxiliary Audio Input
- Cargo Shade
- HD Radio
- Rear Bench Seat
- Passenger Air Bag Sensor
- Knee Air Bag
- Smart Device Integration
- Driver Restriction Features
- Requires Subscription
Offers
Interior
- Bucket Front Seats
- 8-Way Driver Seat
- 8-Way Passenger Seat
- Manual Tilt/Telescoping Steering Column
- Leather/Metal-Look Steering Wheel
- Front Cupholder
- Rear Cupholder
- Power Fuel Flap Locking Type
- Remote Releases -Inc: Power Cargo Access
- Cruise Control
- Dual Zone Front Automatic Air Conditioning
- HVAC -inc: Underseat Ducts and Console Ducts
- Illuminated Glove Box
- Driver Foot Rest
- Full Cloth Headliner
- MB-Tex Leatherette Door Trim Insert
- Urethane Gear Shift Knob
- Day-Night Rearview Mirror
- Driver And Passenger Visor Vanity Mirrors w/Driver And Passenger Illumination
- Full Floor Console w/Covered Storage, Mini Overhead Console w/Storage and 3 12V DC Power Outlets
- Front And Rear Map Lights
- Fade-To-Off Interior Lighting
- Carpet Floor Trim
- Trunk/Hatch Auto-Latch
- Cargo Area Concealed Storage
- Rigid Cargo Cover
- Cargo Space Lights
- Smart Device Remote Engine Start
- mbrace Connect Tracker System
- 8" Color Display Upgrade
- Refrigerated/Cooled Box Located In The Glovebox, Driver / Passenger And Rear Door Bins and 1st Row Underseat Storage
- Delayed Accessory Power
- Systems Monitor
- Redundant Digital Speedometer
- Outside Temp Gauge
- Analog Display
- Manual Adjustable Front Head Restraints and Manual Adjustable Rear Head Restraints
- 2 Seatback Storage Pockets
- Perimeter Alarm
- Engine Immobilizer
- 3 12V DC Power Outlets
- Air Filtration
Exterior
- Clearcoat Paint
- Body-Colored Rear Bumper w/Black Rub Strip/Fascia Accent
- Body-Colored Front Bumper
- Chrome Side Windows Trim, Black Front Windshield Trim and Black Rear Window Trim
- Body-Colored Door Handles
- Black Wheel Well Trim
- Body-Colored Power Heated Side Mirrors w/Manual Folding and Turn Signal Indicator
- Fixed Rear Window w/Fixed Interval Wiper and Defroster
- Deep Tinted Glass
- Rain Detecting Variable Intermittent Wipers w/Heated Jets
- Fully Galvanized Steel Panels
- Lip Spoiler
- Grille w/Chrome Bar
- Roof Rack Rails Only
- Front And Rear Fog Lamps
- Perimeter/Approach Lights
Entertainment
- 8 Speakers
- Audio Theft Deterrent
- Streaming Audio
- Window Grid Antenna
- 2 LCD Monitors In The Front
Mechanical
- Engine: 2.0L I-4 Turbo w/Direct Injection
- Transmission: 7-Speed DCT Dual-Clutch Automatic -inc: touch shift, Eco and Sport shift program
- Axle Ratio: 4.60
- GVWR: TBD
- Engine Auto Stop-Start Feature
- Full-Time 4MATIC® All-Wheel Drive
- 62-Amp/Hr Maintenance-Free Battery w/Run Down Protection
- 115 Amp Alternator
- Gas-Pressurized Shock Absorbers
- Front And Rear Anti-Roll Bars
- Electric Power-Assist Speed-Sensing Steering
- 14.8 Gal. Fuel Tank
- Quasi-Dual Stainless Steel Exhaust w/Polished Tailpipe Finisher
- Permanent Locking Hubs
- Strut Front Suspension w/Coil Springs
- Multi-Link Rear Suspension w/Coil Springs
- 4-Wheel Disc Brakes w/4-Wheel ABS, Front Vented Discs, Brake Assist, Hill Hold Control and Electric Parking Brake
Safety
- Side Impact Beams
- Forward Collision Mitigation
- Tire Specific Low Tire Pressure Warning
- Dual Stage Driver And Passenger Front Airbags
- Curtain 1st And 2nd Row Airbags
- Airbag Occupancy Sensor
- Driver And Passenger Knee Airbag
- mbrace Connect
- BabySmart Childseat Sensor and Rear Child Safety Locks
- Outboard Front Lap And Shoulder Safety Belts -inc: Rear Center 3 Point, Height Adjusters and Pretensioners
Tech Specs
- Vehicle Name: Mercedes-Benz GLA
- Body Style: 4MATIC
- Drivetrain: All Wheel Drive
- EPA Classification: Small Station Wagon
- Passenger Capacity: 5
- Base Curb Weight: 3428
- Fuel Economy Est-Combined: 26
- EPA Fuel Economy Est - City: 23
- EPA Fuel Economy Est - Hwy: 31
- Engine Order Code:
- Engine Type: Intercooled Turbo Premium Unleaded I-4
- Displacement: 2.0 L/121
- Fuel System: Gasoline Direct Injection
- SAE Net Horsepower @ RPM: 208 @ 5500
- SAE Net Torque @ RPM: 258 @ 1250
- Trans Order Code:
- Trans Type: 7
- Trans Description Cont.: Auto-Shift Manual w/OD
- Trans Description Cont. Again:
- First Gear Ratio (:1): 3.86
- Second Gear Ratio (:1): 2.43
- Third Gear Ratio (:1): 1.54
- Fourth Gear Ratio (:1): 1.05
- Fifth Gear Ratio (:1): 0.78
- Sixth Gear Ratio (:1): 0.61
- Reverse Ratio (:1): 3.37
- Final Drive Axle Ratio (:1): 4.60
- Tons/yr of CO2 Emissions @ 15K mi/year: 6.8
- Maximum Alternator Capacity (amps): 115
- Suspension Type - Front: Strut
- Suspension Type - Rear: Multi-Link
- Suspension Type - Front (Cont.): Strut
- Suspension Type - Rear (Cont.): Multi-Link
- Front Tire Order Code: R02
- Rear Tire Order Code: R02
- Spare Tire Order Code:
- Front Tire Size: P235/50WR18
- Rear Tire Size: P235/50WR18
- Spare Tire Size:
- Front Wheel Size: 18 X 7
- Rear Wheel Size: 18 X 7
- Spare Wheel Size:
- Front Wheel Material: Aluminum
- Rear Wheel Material: Aluminum
- Spare Wheel Material:
- Steering Type: Rack-Pinion
- Turning Diameter - Curb to Curb: 38.8
- Brake Type: 4-Wheel Disc
- Brake ABS System: 4-Wheel
- Disc - Front (Yes or ): Yes
- Disc - Rear (Yes or ): Yes
- Front Brake Rotor Diam x Thickness: 12.6
- Rear Brake Rotor Diam x Thickness: 11.6
- Drum - Rear (Yes or ):
- Rear Drum Diam x Width:
- Fuel Tank Capacity, Approx: 14.8
- Wheelbase: 106.3
- Length, Overall: 173.9
- Width, Max w/o mirrors: 71
- Height, Overall: 60
- Track Width, Front: 60.9
- Track Width, Rear: 60.8
- Cargo Area Length @ Floor to Seat 1: 54.9
- Cargo Area Length @ Floor to Seat 2: 31.8
- Cargo Box Width @ Wheelhousings: 41.3
- Cargo Box (Area) Height: 27.9
- Liftover Height: 23.9
- Cargo Volume to Seat 1: 43.6
- Seventh Gear Ratio (:1): 0.48
- Country of Origin: Germany Vehicles - all types
Premium Options
Details
- Axle Ratio: 4.60
- Front Power Seats
- MB-Tex Upholstery
- Radio: Audio System w/Garmin Navigation Pre-Wiring
- 8-Way Power Passenger Seat w/3-Position Memory
- 8-Way Power Driver Seat w/3-Position Memory
- Single CD Player
- 8" Color Display Upgrade
- 4-Way Power Lumbar Support for Driver & Passenger
- 4-Wheel Disc Brakes
- Air Conditioning
- Electronic Stability Control
- Front Bucket Seats
- Front Center Armrest
- Power Liftgate
- Spoiler
- Tachometer
- ABS brakes
- AM/FM radio
- Alloy wheels
- Automatic temperature control
- Brake assist
- Bumpers: body-color
- CD player
- Delay-off headlights
- Driver door bin
- Driver vanity mirror
- Dual front impact airbags
- Dual front side impact airbags
- Emergency communication system
- Four wheel independent suspension
- Front anti-roll bar
- Front dual zone A/C
- Front fog lights
- Front reading lights
- Fully automatic headlights
- Heated door mirrors
- Illuminated entry
- Knee airbag
- Low tire pressure warning
- Memory seat
- Occupant sensing airbag
- Outside temperature display
- Overhead airbag
- Overhead console
- Panic alarm
- Passenger door bin
- Passenger vanity mirror
- Power door mirrors
- Power driver seat
- Power passenger seat
- Power steering
- Power windows
- Radio data system
- Rain sensing wipers
- Rear anti-roll bar
- Rear fog lights
- Rear reading lights
- Rear seat center armrest
- Rear window defroster
- Rear window wiper
- Remote keyless entry
- Roof rack: rails only
- Security system
- Speed control
- Speed-sensing steering
- Split folding rear seat
- Steering wheel mounted audio controls
- Telescoping steering wheel
- Tilt steering wheel
- Traction control
- Trip computer
- Turn signal indicator mirrors
- Variably intermittent wipers
- Weather band radio
- Front beverage holders
- Child-Seat-Sensing Airbag
- 8 Speakers
- Exterior Parking Camera Rear
- Driver Air Bag
- Passenger Air Bag
- Passenger Air Bag On/Off Switch
- Front Side Air Bag
- Front Head Air Bag
- Rear Head Air Bag
- Climate Control
- Multi-Zone A/C
- A/C
- Security System
- AM/FM Stereo
- CD Player
- ABS
- Cruise Control
- Rear Defrost
- Child Safety Locks
- All Wheel Drive
- 4 Cylinder Engine
- Turbocharged
- Floor Mats
- Daytime Running Lights
- Keyless Entry
- Power Door Locks
- Heated Mirrors
- Power Mirror(s)
- Power Driver Seat
- Power Passenger Seat
- Pass-Through Rear Seat
- Bucket Seats
- Power Steering
- Adjustable Steering Wheel
- Tires - Front Performance
- Tires - Rear Performance
- Traction Control
- Aluminum Wheels
- Power Windows
- Intermittent Wipers
- A/T
- MP3 Player
- Fog Lamps
- Privacy Glass
- Variable Speed Intermittent Wipers
- Rain Sensing Wipers
- Steering Wheel Audio Controls
- Engine Immobilizer
- Automatic Headlights
- Integrated Turn Signal Mirrors
- Driver Vanity Mirror
- Passenger Vanity Mirror
- Driver Illuminated Vanity Mirror
- Passenger Illuminated Visor Mirror
- Driver Adjustable Lumbar
- Passenger Adjustable Lumbar
- Seat Memory
- Leather Steering Wheel
- Rear Spoiler
- Transmission w/Dual Shift Mode
- Remote Trunk Release
- Tire Pressure Monitor
- Trip Computer
- 7-Speed A/T
- Bluetooth Connection
- Telematics
- Flex Fuel Capability
- Remote Engine Start
- Back-Up Camera
- Stability Control
- Brake Assist
- Keyless Start
- Auxiliary Audio Input
- Cargo Shade
- HD Radio
- Rear Bench Seat
- Passenger Air Bag Sensor
- Knee Air Bag
- Smart Device Integration
- Driver Restriction Features
- Requires Subscription
Description
Why Smith Motor Sales of Haverhill
Contact a Top Rated Specialist
Brockton Payette
Sales
Randy Wheeler
Sales
Charles Chadder
Sales
Brockton Payette
Sales
Jan 23, 2020
So great to work with! He was very professional and cares...
So great to work with! He was very professional and cares greatly about his job. He works hard to make the customer happy. Would highly recommend.
Jan 21, 2020
They searched for just the right vehicle just for me!
I was just starting my search for a car and wasn't sure about years or models. They determined my comfort zone for price and model and quickly found and delivered the car that best suited my needs and budget. They went above and beyond and delivery went very smooth! Their sales staff is amazing and service is always right there as well. I shopped at other local dealerships, but they provided the best service!
Jan 11, 2020
I was surprized to learn of a $10 charge for loaner...
I was surprized to learn of a $10 charge for loaner vehicle and no car wash. Wasn't notified of change when I made appt.
Dec 22, 2019
Best experience possible from beginning to end.
This is my second lease with Smith Motors of Haverhill. As with my first lease, the service provided by Brockton Payette was absolutely exceptional. He answered all questions, provided ample and thorough information and choices. Any request was immediately attended to, and he provided all with the utmost courtesy and professionalism. I don't believe he could have done more.
Dec 18, 2019
faulty wiper
good place we purchased four cars from this dealership in the span of 7 years. we deal with them mainly for the good quality of service and the proximity to where we live
Dec 13, 2019
I Loved all the people I worked with at Smith. From my...
I Loved all the people I worked with at Smith. From my salesman Brock to Roger and Loren , there was a family feel to the way I was treated. Warm and professional. Thank You all.
Dec 13, 2019
Great people and quality service
Always responsive and accommodating. Vehicle always returned clean washed. Handling of service recall was handled quickly and I was provided a loaner vehicle while service was being performed.
Dec 05, 2019
Brought in for Service B
I purchased my first Mercedes in 2003 & 2nd in 2018. I have always received excellent service from the sales staff as well as the service team. In my experience, they always make themselves accessible to you and any information you may require. I actually said these exact words to a man who just moved here from Princeton, NJ and brought his car in for service for the first time, the same day as me. I assured him that he would be very satisfied. I have also come to know Wes, in service, over these last 17 years and can't say enough good things about him. He is an asset to Smith Motors. I wouldn't go anywhere else....By the way the 2003, S430 is still going strong, as I gave it to my son 2 years ago....
Nov 27, 2019
Painless
After my son went to test a 2008 cls 63 on display at Smith Motors, he coerced me into going down to the dealership the next day to check it out. Upon arriving, we were cordially greeted by Brockton Payette who was delivering a sold vehicle .In spite of it being his day off, After a brief conversation, he tossed me the keys to the AMG and said “Take it for a drive and meet me back here in about 20 minutes”. We returned In about 30 minutes, and negotiated a very satisfactory deal in short order. Brockton demonstrated professional, thorough and courteous behavior in a seamless transaction. He went so far as to change both key fob batteries, and secure an MB first aid kit. I highly recommend this salesman and dealership without reservation! ( Love the CLS 63 too)
Nov 26, 2019
Great people honest help
I have been going to smith motors for 30 years I found the dealership the most cooperative sincere and nice.they really took their time to help me to respir my old Mercedes and squire my new one. Thank you all you deserve the best review
Nov 25, 2019
Terrible customer service and communication
I had a horrible experience with the service department when I brought my car in for a scheduled change over of my summer tires to my winter tires. In September, I ordered 4 new winter wheels & snow tires, which were received a few days later and stored by the dealer. A few weeks ago (November) I brought the car in for the changeover. When I went to pick-up my car, much to my shock, the summer rims were on the car with an entirely different (and oversized) snow tire. So, I was told to keep my loaner and someone from the service department would be calling me the next day with an update. Much to my disappointment, no one from the service department even called me. So, I reached out at the end of the day and was connected to the service manager. He explained the foul-up and miscommunication within the service department and promised to call me the next business day with an update. Again, at the end of the next business day, no call from the service manager. So, I called the GM of the dealership, expressed my disappointment and asked him to get involved. He delegated to my sales rep, who stepped in and took complete control of the situation and became my single point of contact. He kept me informed multiple times a day with updates until a satisfactory solution was identified and implements. He was terrific. It's sad when the service manager of a mercedes dealership is so dis-interested in communicating with his customer's and it takes the sales rep to step-in and do his job for him (in a much better way as well).
Nov 20, 2019
An Amazing Experience!
I went to Smith after visiting another dealership and I was very excited to get connected with Brockton “Brock” Not only does he have years of experience and Mercedes-Benz knowledge. This was a game changer for me. I wanted to know all the car had to offer and what options I had with the budget I was working with. Brock gave me a car I wanted with a price I needed. I love that this is a family business and they all love their job and the work they do to help people get into Mercedes-Benz cars. Highly recommend this company and Brock the sale person. He is amazing and helpful.
Nov 09, 2019
My ML55 wouldn’t go into gear!
My 2000 ML55 wouldn’t go into gear, I was stuck, couldn’t move vehicle. The vehicle was being detailed at a Detailing Shop. I called over to Smith Motors and explain to the Service Manager what was going on, and was told that it sounded that water had gotten spilled onto the gear shifter, which made sense, because the Detailer was using a steam cleaner to clean inside the vehicle. The Service Manager recommended that I call Mercedes roadside assistance to have the vehicle towed to the dealership, which was free towing! Once there I was informed they were very busy, but would try to get to it ASAP. I was given a free rental, and informed that they would call me once they got it into the service department. I was call the next day with a cost to repair, which I OK, and the following morning was called stating the vehicle was ready to be picked up. What great fast service! We own two Mercedes a 2001 SL 500, and the ML55, both has been the most reliable vehicles we have ever owned with Smith Motors always being there for us from Sales to Service, always being greeted by the same personnel that been there for as long as I can remember away making everyone feel as part of the family. We are planning to buy another vehicle shortly and Smith Motors will be the only place we will be shopping. Many thanks for all you do!
Nov 05, 2019
service
So polite and professional. They seem to be sincere in their work, and take pride in how much they can help whatever the issue is.
Oct 24, 2019
Need tire changed
I had a tire blow out, called the help line for Mercedes. The person, Noel, that helped me was to my location in 10 minutes. Great service! thanks!
Oct 04, 2019
Outstanding
Outstanding team all around from sales to service! No matter the issue, everyone is willing to assist. I would definitely recommend this dealership. Very family oriented.
Oct 03, 2019
Great experience
Smith is the best!!! Brockton is very knowledgeable and available. This is my 2nd lease with Smith and they told me once I lease a Mercedes i’ll never get another car and they are right!!!!
Oct 03, 2019
Very satisfied
I have never had a bad experience at Smith Motors. Nick and Dave have always gone above expectations. I had a unusual problem with the navigation in my E300 but Bill in service never gave up on. Thanks again
Oct 03, 2019
My new E53 AMG is the best car I ever bought!
Very knowledgeable and easy going staff. No pressure really easy going, a totally different experience form the Audi dealer where I bought my last car. They let me try different cars and were very patient with me. I would highly recommend Smith Motors to all my friends!
Sep 14, 2019
Brockton sells Mercedes Benz.
Brockton Payette was great to work with. We are so happy to have had this experience working with Brockton Payette and Loren Goldstein. We are ecstatic to take another hour to comply with the twenty five word minimum in an effort to make it a rewarding experience for other customers. Many thanks to the employees of DealerRating as well.
Sep 13, 2019
The Best Mercedes-Benz service
I've been going to Smith Motors for service since late 1997-early '98, and with the one exception, have gone back consistently ever since for all my service, as well as having leased two cars and buying one. Their sales and service departments are unmatched in my long experience (over 50 years), and if some people complain of parts pricing, my answer is that the best always costs more, but lasts longer.
Sep 03, 2019
Very Pleasant Buying Experience
Buying a pre-owned Mercedes and trading in my old one couldn't have been easier. My initial contact was Marc Womboldt. Marc was extremely efficient in responding to my online requests for information. When I arrived at Smith Motors, Marc introduced me to Brockton Payette. I was prepared to make a deal and found the Brockton to be straight-forward. His figures aligned with mine very quickly. There was no needless drama. What impressed me most was Brockton's quick response to a concern I expressed after first test-driving the vehicle. He addressed my concern immediately by taking steps to remedy the issue that I had raised and inviting me to take second test-drive of the same vehicle. I was very pleased with the result and bought the vehicle that night. I received several compliments about the car I was trading and was offered a very fair price. I was respected throughout my experience with the Smith Motors dealership.
Aug 02, 2019
Service Deprtment
I purchased my Mercedes from Smith Motors and THAT was the only part that was amazing! Brockton always answers my questions and assists with any appointments needed. Unfortunately, that is where the great service stops! This service department is awful. On 2 occasions, I have had to service my vehicle. I chose to return to Smith to maintain a great level of service, however I have been immensely dissatisfied. BOTH of my visits have been tainted with terrible communication, curt, demeaning answers from the service staff, and on both occasions I was told my car would be done by days end and I received a call that it would NOT be. I had a car made available to me, however the communication from the service department was awful! The last pick up was over 1/2 hour after the scheduled time, having me to interrupt meetings at my employer, I scheduled the time specifically at 9:00 am to avoid this interruption, and I had to go and pick up my own vehicle. Upon retrieving my car, there were many apologies. Though appreciated, it was 2 times too late. My vehicle will continue to be maintained with Smith as it is a certified one and Brockton is a reason to return. I am not looking forward to the next experience!
Jul 19, 2019
Positive and very satisfying sales and service
Both new car sales and service interactions over the past few years have allowed me to assess the overall customer-oriented culture that is firmly embedded within the value structure of the business. This dealership lives up to the very high expectations one has for the performance of the MB Brand.
Jul 12, 2019
Purchasing New Car
I was in the market for a new car. Roger and Brockton paid attention to my requirements for a new vehicle. They presented several options and thoroughly answered all my questions. The purchasing process was extremely easy and pleasant. They worked with me throughout the entire process. I highly recommend them and this dealership. I will only purchase vehicles from this dealership.
Jul 10, 2019
Everybody is helpful and super
I called service on a Saturday morning, and explained my car problem. I was asked to bring my car into the dealership first thing Monday.. it was repaired easily and quickly.
Jul 01, 2019
Could not be happier with a dealership
Smith Motors worked very closely with me to decide upon the perfect vehicle for my family and helped walk me through every step of the process. They made buying a vehicle enjoyable. They are extremely knowledgeable in all areas of Mercedes and truly gave me the time and attention I needed to make such an important decision. We ended up with a 2017 GLS450 and we genuinely could not be happier. Thank you so much to Roger, Brockton, Loren, and your team!
Jun 12, 2019
Car buying made easy
The entire experience was top notch. Our sales rep Brockton was very professional and a pleasure to work with. He was very knowledgeable and didn’t pressure us in any way. He truly made it the easiest and fastest car buying experience we’ve ever had. Would highly recommend this dealership. Loren was great as well.
Jun 06, 2019
it was quick and easy
There were no problems. Just an easy oil change. Nick was very informative. I just wanted to give Nick a thank you for explaining a few things about my vehicle
Jun 03, 2019
Outstanding service!
I’m a very picky car buyer. But working with Brockton was super easy, and he found me the PERFECT car. He paid attention to all of the details of our conversations and was very responsive to all of my texts, calls and emails. I had an amazing car buying experience and strongly recommend this dealership and salesman.
May 30, 2019
Seamless
Smith Motors is the only place to go for sales and/or service. Whether you are bringing your car in for service or purchasing a new vehicle, your experience with their highly trained, professional, and personable staff iwill be smooth and seamless. I recently traded in my old Mercedes for a new one and I couldn’t be happier. Brockton and Loren as always are a pleasure to deal with. Thank you !!
May 26, 2019
Traveled the distance only to be told the car was sold!
As a working mother of three boys who likes to use her time wisely, I called ahead before making the 1 1/2 drive to Haverhill from the seacoast area of NH on a Holiday weekend to ensure the car was still available. We drove from out of state in bumper to bumper traffic down route 125. My twin boys stopped for a bathroom break so the journey took a half hour longer than expected. We finally arrived to the dealership only to be greeted by the salesperson (Brockton) and told that the car was just sold! I was flabbergasted! I had just called an hour and a half before in which he assured me he would pull the car up and have it ready. I even told him I was traveling with children. I found this whole experience to unprofessional, and insensitive. This is why car salespeople have such bad names; pulling moves like that is absolutely uncalled for and unforgiving. I do not recommend this establishment or Brockton.
May 22, 2019
Great experience start to finish.
We have bought or leased cars for the last 12 years or so. Always treated great. Easy to work with and Brockton always goes out of his way to make it a great experience !!!
May 19, 2019
Great sales assistance and car service
Everyone I spoke with was extremely helpful! Came in for service and to research the possibility of upgrading. Service was outstanding, as was the sales consultant. Highly recommend Smith Motors.
May 16, 2019
Service for my car
The service at Smith Motors is the best. They are friendly, knowledgeable ,personable make you feel comfortable and keep you informed. I have been dealing with the service department for 9 years.
May 16, 2019
Best service center
My car was taken in promptly and my paperwork handled efficiently and professionally by Craig. Seriously, I have no idea why anyone would go anywhere else to have their Mercedes serviced. Thank you!! While there I talked to Brockton about a new vehicle. I spoke with him and with Loren and as always, they were extremely helpful and pleasant.
May 16, 2019
Great buying and service experience.
I have purchased several cars from Smith and am very pleased with the buying and service experience. I would highly recommend this dealership to anyone looking to buy a new MB or have one serviced.
May 16, 2019
20K Service
As they always are - everyone on the staff there was helpful, professional, courteous and friendly. They are very prompt and informative on the things that come up during a service appointment and explain in detail what needs to be done. In a word, great!
May 16, 2019
Class Act
Before during and after the purchase of a used Mercedes SUV we were both treated with friendliness attention and great customer service would highly recommend this dealership to anyone in the market for a new or used Mercedes Benz
Apr 14, 2019
Always satisfied.
Everything is taken care of the first time and done right. Can't help but reflect positively on the quality of trained service people and service management at the front desk.
Aug 28, 2018
Service
Each and Every time I have either gone in for service, or purchased a new car/lease; the Staff has been exemplary... I have recommended many family members & Friends to Smith Motors, and they have felt the overall experience to be similar to mine... Keep Up the Great Work Smith Motors... You continue to make Mercedes shine.
Apr 05, 2018
Best service you could ever ask for!
Once again I can’t say enough about Smith Motors and their service team as well as the sales staff they are the best in the business !
Jan 30, 2018
Always customer focused.
Smith Motors insures a seemless and friendly experience for all my appointments. The sales and service teams are knowledgeable and professional. Keep up the great work!. Thanks, Paul S.
Dec 18, 2017
New breaks. Great and speedy service
All the staff extremely friendly and helpful. Services professional quick and they always wash the car. Great dealership. I recommend them to all my friends.
Nov 29, 2017
Had problem with the steering wheel going up and down
David in service, as well as Wes, went out of their way to take care of my issue. Very happy with the outcome and how it was handled.
Sep 30, 2017
Thank you
Thank you for a very pleasant experience. Brockton made my car buying experience fast honest and with some humor. I would strongly recommend this dealership.
Sep 12, 2017
Well done
I purchased a GLC300 from Smith Motor Sales. The information provided to me by my sales consultant Brockton was top notch. I highly recommend Cheers!
Aug 05, 2017
Exceptional experience!
Absolutely the very best car buying experience I have ever had. Brockton was not only very knowledgeable but patient and concerned that I found the right car. Thank you all at Smith for a great experience.
Jul 29, 2017
Great service even before I was a customer!
I have been going to Smith the last 2.5 years for service on my 2011 c-class. Now that car is going to my daughter and I was in the market for a new MB. Brockton and his team made my new purchase easy and he took time to listen to my needs and found the right car for me at the right price. A smooth professional operation all around.
Jul 18, 2017
Very pleasant
Brockton was very helpful and patient with me to find the car that I wanted. Loren was also very kind when it can to financing. REAL PEOPLE highly recommend.
Jul 13, 2017
Team work make the Dream work!
My husband came in originally to see Brockton to surprise me with a car fir my birthday and the day we were here to pick up the car Brockton was on vacation. Matt Harris took very good care of us even though we have not dealt with him from the beginning. Thank you Matt and Brockton!
May 21, 2017
Love my car
I was referred to Brockton by a friend and after meeting him I understand why my friend was so adiment about me going to see him. Brocktons knowledge of the product and his desire to get you the car you want at the price you want was very refreshing. Thanks again!
Mar 31, 2017
Terrific
Sales staff exceeded my expectations. Went above and beyond to accommodate me. This is my 6th vehicle I purchased from this dealer and 3rd from this salesman. They treat me so well I can image purchasing from anywrlhere else.
Mar 07, 2017
Beth is 😊
This is my third car from Smith, Brockton has been extremely helpful every time. they are very honest, kind and easy to work with. Thanks again!
Mar 06, 2017
Best deal ever !
Brockton helped me find a new car in no time ! Got me an excellent deal in the exact car I wanted. I would definitely recommend buying a car from here, and I'll be coming back to see Brockton for my next car. Thanks again
Mar 04, 2017
Love Smith Motors
Absolutely the best ! Love working with Brockton and all the folks at Smith Motirs - this is my third lease and I wouldn't go anywhere else - great service - great knowledge and fun to work with
Feb 17, 2017
Mercedes Purchase
Brockton made purchasing my E Class effortless. He was well versed with so many of the models, features and functionality. He helped me find the exact options and car I had been looking for. He was consistently prompt in responding to my calls. It is so very obvious he loves what the does.
Jan 31, 2017
Great experience!
We had a wonderful buying experience at Smith. Roger and Brock were professional, low pressure and helpful at all times during the purchase and pick up of our vehicle. The car was impeccably detailed, they took the time to explain all of the vehicle features, and answered all of our questions. We are extremely pleased and we highly recommend Smith!
Jan 27, 2017
Seamless service
Brockton and the Smith motors family took great care of me during my visit. Replies were prompt and clear. Thanks for making this transaction enjoyable.
Jan 27, 2017
Brockton Above and beyond!
I have purchased many cars over my life, but never have I dealt with someone in auto sales like Brockton. My car was totaled I called Brockton to ask him about getting into a new certified C300 all wheel drive and his first question was "are you ok". He then listened to what was important to me for options and found me a car that fit my budget. He followed up a couple days later and asked me how everything was with the car, I mentioned to him that the car had a scratch on the rear bumper that I did not see, he asked when a good day was came to my house picked up the car and had the scratch removed. Thank you Brockton and Smith Motors
Jan 26, 2017
Easiest Car Buying Experience Ever!!
We have been buying cars from Brockton Payette at Smith Motors for many years. I think this is the 6th or 7th car that we have purchased from Brockton and it was by far the easiest purchase ever! He is just a pleasure to work with! He listens to what you want and shows you options with no pressure and no sales pitch. He educates you and answers your questions honestly and he'll work with you to get you within the price range that you need! If they don't have what you want, he will find it for you. We don't need to go anywhere else as I know Brockton will always take care of our needs when looking for a new car! I love my 2017 AMG SLC 43! It is a dream to drive!
Jan 25, 2017
Easiest & most pleasant car buying experience yet !
Very up front and great guy to deal with; did the impossible and made car buying a enjoyable experience. Would recommend to everyone. Thanks again !
Jan 24, 2017
Very helpful staff and a pleasant /smooth process all around
Brockton was very knowledgable and made the whole experience very smooth. They do all the work. Everything is transparent and they are not pushy at all. Super helpful with showing me all of the details of the vehicle purchased. I highly recommend this dealership and LOVE my new SUV.
Randy Wheeler
Sales
Jan 24, 2020
Fantastic experience purchasing my GLE 350 Mercedes Benz
I had a great experience purchasing my Mercedes Benz from Smith Mercedes Benz Motors in Haverhill, MA. Everyone was courteous and very helpful with instruction of operation and purchase agreement of my GLE 350 Mercedes Benz.
Jan 08, 2020
First Time Benz Buyer
Outstanding experience. The sales process was very informative and no pressure ....trust was built early in the process and although delivery took time as our specific car had to be brought in from NY state, the delivery process at Smith motors was perfect. Randy Wheeler is a great asset to the organization - he was patient through the process and did his best to make sure we had a positive experience. Mots of our process was handled by Randy Wheeler with Loren preparing the paperwork and having the car serviced before delivery.
Dec 30, 2019
Fantastic experience purchasing my GLE 350 Mercedes Benz
Randy Wheeler was extremely helpful in providing information about the GLE 350 and then getting the car ready and papers to sign for me to purchase the car at Smith Motor Sales. Additionally, Loren Goldstein handled all the paperwork and made it phenomenally easy to for me to sign the documents for purchasing my GLE 350. All the employees I encountered at Smith Motor Sales were very professional and nice, and I would definitely recommend Smith Motor Sales to anyone looking for a vehicle to purchase.
Dec 05, 2019
Always great service
Great customer service, fair prices on high quality autos, great warranties and service dept. when my 2015 ML was totaled I expectedly, they found me a 2017 GLS with comparable mileage in great shape at a fair price for immediate replacement
Nov 28, 2019
Purchasing a new 2019 Mercedes A class
The service is amazing, outstanding sales person and very reasonable when it comes to dealing with an unsure client. I would highly recommend anyone in New Hampshire going to this dealership in Massachusetts as they will come to you.
Nov 27, 2019
Best Service, Provided by the best team in the business
Smith Motors is bar far the best car dealership I have ever dealt with. They go out of their way to make every experience from sale to service the best possible.
Nov 27, 2019
Excellent sales experience
Roger Waugh of Smith Motors made purchasing a car there one of the best buying experiences i've had. A true pro , Roger anticipated our every need. Smith is lucky to have him. I will buy my next Mercedes from him and recommend him to everyone.
Oct 04, 2019
Extremely Happy
Randy did a great job. Even on his day off he was very active with my sale. Randy also delivered the vehicle to my home. Highly recommend this dealership
Sep 18, 2019
Will never buy a car elsewhere!
The Smith team went above and beyond to help me get into the right car. They heard my wants and needs and paired me with the perfect vehicle! Roger searched to find just what I wanted and Randy delivered it right to my home. The price was fair and Loren negotiated a nice financing package. What I really like about Smith is that they seem like regular guys! They are not your typical dealership--just wanting to make the sale. We never felt rushed and always felt that they had our best interest in mind. Thank you!!! I love my new Mercedes!
Sep 17, 2019
Timely, efficient, complete
An overall pleasant experience! Very nice, clean waiting area. Service personnel friendly and helpful. This was my first visit to service after leasing a MB. Service was paid and included in the lease.
Jul 05, 2019
Experience buying a vehicle.
Saw a used GLC 300 on car guru that I wanted to test drive. Randy Wheeler greeted us and was very pleasant to deal with. Test drove the car and loved it. Received a good deal with my trade and drove home in my new car 2 days later. Painless and happy customer!
Jul 01, 2019
Top Notch
Our family has been a Smith Motors customer for over 40 years. The personal attention, thoughtful guidance about the "right vehicle" for our senior citizen driver and home delivery, with all the details taken care of makes for a 100% satisfactory process. Trust-worthy and personable. We wouldn't buy or service anywhere else.
Jun 29, 2019
First Class
The purchase of our E300 was a pleasurable experience. Over the years we've become comfortable and confident with the staff at Smith Motors. Everyone from the top down is professional, courteous and knowledgeable and willing to do what's necessary to satisfy our needs. We've worked with Ben Coppola, Randy Wheeler and Wes Reed over the years and would recommend them without hesitation.
Jun 07, 2019
Good staff
Staff was very nice and very helpful, explaining everything that need to be done in my car, good people.love it and thank you much.
May 27, 2019
Simply the Best
The best car experience from sales to service they are 5 star. They are friendly, knowledgeable, provide a relaxed atmosphere and willing to help you. Thank you
May 23, 2019
Tire replacement
Always so easy to get appointment and in and out quickly. Friendly service and communication from start to end. Take the time to explain what will be done
May 21, 2019
Great car buying experience
I had to travel a ways to work with the dealership but it was worth it. Randy Wheeler was professional and straight forward. I was working with a dealership that was closer and decided to just double check the offer that I had with other locations. I'm glad that I did. I saved money and ended up getting the car that I wanted sooner. I'm very happy with the entire purchasing experience at Smith Motor Sales.
May 21, 2019
Best experience ever
We had never bought a car from Smith before, but we will again. Randy Wheeler is by far the best car salesman we have ever met. He is very thorough, there was no pressure, and he was eager to please. We bought a beautiful new Mercedes and it was a very easy and pleasant experience. Thank you Smith Motors!
May 16, 2019
Randy Wheeler
Randy Wheeler is the most efficient and helpful sales associates I have ever dealt with. He always has time for an appointment. He always responded to my text and email in no time with answers that I expect. He does not hard sell me to buying anything: he explains the pro and cons and let me make my own decision. He is an excellent sales associate.
Apr 13, 2019
Repair of a manufacturer's recall.
Effecient, courteous service from the initial meeting with Dave in the Service Dept. Very comfortable waiting area as well! Easy access to the Dealership via Rt 495.
Dec 07, 2018
Great
It was good experience friendly nice show room to do work while waiting Nick made sure everything went smooth Happy to have the service part my lease
Aug 28, 2018
Service
Each and Every time I have either gone in for service, or purchased a new car/lease; the Staff has been exemplary... I have recommended many family members & Friends to Smith Motors, and they have felt the overall experience to be similar to mine... Keep Up the Great Work Smith Motors... You continue to make Mercedes shine.
Jul 14, 2018
Great experience
Randy made the entire process simpe with no hassles or pressure and was accomodating with my work schedule to look at the vehicle and complete the entire sales/financing process
Jun 04, 2018
Repeat customer for a reason
This is my second time buying a car from Smith motors and there is a reason for that....this group of professional sales associates were so friendly and helpful it truly took the stress out of buying a new car. Ben was excellent and helpful and Loren and Randy were so funny, laid back and bend over backwards accommodating to all my needs that despite me being stressed going in (I hate buying cars), they actually made the whole situation decompress and took the stress right out of it. Top notch dealship and customer service off the charts in the excellence department. I highly recommend this dealership if your in the market for a Mercedes. Thanks Smith Motors :)
May 02, 2018
Accommodating and seamless buying experience.
Accommodating team that makes for a seamless and most pleasant buying experience. Highest recommendation. I am delighted and will buy from them again. so should you.
Mar 27, 2018
Very professional, friendly, accomodating, knowledgable
Best sales person ever Rang Wheeler. Very professional, gives good advices, friendly and accomodating. He worked hard for me to find the car I wanted and to make sure I am super satisfied. Highly recomend him.
Sep 27, 2017
Outstanding Experience
Everyone went out of their way to ensure that we had the best possible experience. All steps were taken to ensure delivery of a car in perfect condition.
Jun 08, 2017
Process was simple
The process of purchasing our new car was simple and accommodating. Both Randy and Loren did an excellent job. I would highly recommend Smith Mercedes to my family and friends when they're shopping for a new vehicles
May 20, 2017
Extremely pleased with our experience at Smith Motors
We visited several Mercedes dealerships and Smith was BY FAR the best. Randy Wheeler was fantastic to work with...very friendly and knowledgeable. Buying a car can be a painful experience. This was the first time that the entire deal was a pleasure from start to finish. Very highly recommend this dealership.
Charles Chadder
Sales
Jan 14, 2020
Charlie picked the perfect car!
Charlie Chadder is a master salesman, he believes in his product and the quality of a Mercedes Benz. He made the sale very easy with his knowledge of all the technology, which can be difficult for a new owner. I have already recommended Charlie to friends and family!
Dec 09, 2019
took care of me quick and easy. Great work with a smile.
When I have a problem they not only fit me in but complete the work sometimes ahead of schedule. I have leased or bought 5 cars with Charles help,super guy.
Nov 12, 2019
new cabriolet
This is now the 4th mercedes which my wife has been driving. The sales person(Charles Chadder) has always been excellent and clear on the terms of both the leases in the past and the current vehicle which we purchased. More importantly has been the customer service after we have had the vehicle
Nov 07, 2019
return car and get new car
Charles Chadder has provided us with great service for years. This is our fourth mercedes and we have been happy with the customer support and attention
Oct 17, 2019
Great service!
Part ordered and received quickly. The repair was made and car returned neatly cleaned same day. Very happy with both the sales and service at this dealership. Would highly recommend to anyone.
Oct 04, 2019
Fabulous Experience
Smith Motors is a dealership that still treats its customers with respect and integrity. So happy with the experience buying here. I have already recommended Smith to several friends. I might be a Smith customer for life!
Aug 12, 2019
Fantastic
Outstanding service. Everyone I dealt with is a true professional, including the service manager Wes Reed. It is alwaysa pleasure to deal with highly skilled, professional team.
Jul 02, 2019
Great team ,of sales, finance and service.
10 cars from Smith Motors and hope there will be more. Started with a 240D that was scary slow and now a E550 Cab that is scary fast.
Jun 18, 2019
60k service
Great service. Very knowledgeable and very thorough to make sure you are aware of all your options. Staff is very pleasant and provides a great experience.
Jun 14, 2019
Service needs
Nearly 10 years of interaction: Prompt and efficient response by everyone. Friendly, courteous and personable demeanor of all service representatives. Outstanding service in every respect.
Jun 13, 2019
Excellent dealership
Purchasing my car from Smith Motor Sales was a great experience. The customer service rates an 11 out of 10! I would recommend them to anyone looking to purchase a new or Certified Pre-Owned vehicle.
Jun 03, 2019
Charlie Chadder is our go-to guy for everything Mercedes
Charlie Chadder is our go-to guy for everything Mercedes; we count on him for the best customer service that we have ever experienced. He has never let us down and he is a pleasure with which to do business. This is our fourth Mercedes and we have been with Charlie Chadder since 2001.....a beautiful friendship! Thank you, Charlie Chadder, and the Smith Motors Family in Haverhill, Massachusetts....we'll be back! Warren and Darcy Dale
May 29, 2019
Once again Charlie knocked it out of the park!
If you want good service.... Go to Smith Motors and see Charlie Chadder. I just purchased my 3rd Mercedes from Charlie. His attention to detail and product knowledge are simply amazing. He goes out of his way from start to finish. 5 star service with a smile. Everyone at Smith Motors from the finance manager to the parts manager are top shelf. Once again Charlie, and everyone at Smith Motors thank you for making my car buying experience the best of the best.
May 17, 2019
Personal instruction on operating my new E class
Charlie gave me clear and careful hands on instruction which helped clarify the functions of many of thenew features on my new car. Prior to this Wes and Billy came to my house to get the garage door remote working.
May 17, 2019
Sales & Service
Your service department is great. Always professional, courteous, friendly, and exact. Your sales department is terrific, especially, Charlie Chadder. He makes it so easy to buy a car.
May 16, 2019
The staff was very friendly and professional.
This is a very pleasant place to bring my vehicle for repair. They do the work as quickly as they can and with little stress for me. I trust their advice and ability to take care of my vehicle.
May 16, 2019
Easy experience.
Easy experience. Test drive, price negotiation, delivery...seamless. We test drove an auto queried of others arrived at a price on one car and proposed the purchase of two. An either or price was arrived at and agreed to subject to a trade in price. The balance of the transaction took place via telephone between Haverhill and St. George, UT. The cars were ready for delivery upon our return.
May 14, 2019
Great service
I’ve been a customer at Smith Motors for over 20 years and will continue to be. We have bought two cars from Charlie. Always a great experience
Sep 27, 2017
Outstanding Experience
Everyone went out of their way to ensure that we had the best possible experience. All steps were taken to ensure delivery of a car in perfect condition.
Matt Harris
Sales Representative
Jan 21, 2020
30,000 mile service
Good location. Excellent service. Easy to make an appointment and nice waiting area. All service was covered under my service plan with not additional costs.
Jan 14, 2020
Service and Malfunction light on.
I brought my car in for combined service and repair of my suspension in the front drivers side. Service was prompt, and professional with an explanation of all the was needed to make my car safe to drive. Brought car in on Friday and was completed on Monday. A PLUS.
Jan 08, 2020
flat tire service
I brought in my car for a flat tire; it was fixed quickly ; agent was friendly and professional at the same time; good snacks as well!
Jan 01, 2020
Recall schedule for change of recall item (airbags)
Always when my car needs service , either schedule or unexpected, I am served with so much respect, always willing to help and answer any questions I have and very accommodating to my time needs. Thank you for such a wonderful staff!
Dec 18, 2019
faulty wiper
good place we purchased four cars from this dealership in the span of 7 years. we deal with them mainly for the good quality of service and the proximity to where we live
Dec 05, 2019
Always great service
Great customer service, fair prices on high quality autos, great warranties and service dept. when my 2015 ML was totaled I expectedly, they found me a 2017 GLS with comparable mileage in great shape at a fair price for immediate replacement
Nov 19, 2019
Lease Trade In
Highly recommend the Smith Motor group. We have had Matt Harris as our salesman for our last 3 vehicles and will continue to use him and the Smith Team in the future.
Oct 24, 2019
Regular checkup
Always very good service and everybody’s very nice.I’m always satisfied with the work and the hospitality They are very professional always treat me like a princess they bring me to my car etc.. They are very good with feeding the time into your schedule
Oct 16, 2019
Sales/service
Great professional sales and service would highly recommend. Very tentative. I would recommend dealership and Matt to friends and family. Comfortable atmosphere and easy location for us.
Oct 07, 2019
They treat us like family...
This is our 7th Mercedes from Smith...wouldn't buy anywhere else... Service is always a positive experience: prompt, thorough and reasonably-priced. Would recommend to any and all.
Oct 04, 2019
Annual PM
As always Smith Motors provides exceptional service. Have been a customer for over 15 years . Thanks for spectacular service. Can’t wait to trade in my current model for a new MB model.
Sep 12, 2019
Battery over priced
Service is out standing. Employees are great every one will go out of their way to help you over price for anything u have done
Aug 27, 2019
Service A & oil chg
Service was done in a reasonable amount of time. The waiting area is comfortable and well amenitied. I have always come to my dealership for service, since purchasing my CLK 2007 and will continue
Aug 09, 2019
Great service
Coming in late afternoon and they were able to take me and replace the headlight bulb. I thank them for helping me out at the last minute!
Jul 25, 2019
Great Services
The team treated us with great service. Not the first time I have been there but always consistent. The sales , business manager , GM and service team are top notch. Thanks Paul
Jul 22, 2019
New to service,and happy
Our service consultant David Penny made this visit pleasant and kept me informed throughout the process .It was fast and efficient .David is my go to person.
Jul 19, 2019
Positive and very satisfying sales and service
Both new car sales and service interactions over the past few years have allowed me to assess the overall customer-oriented culture that is firmly embedded within the value structure of the business. This dealership lives up to the very high expectations one has for the performance of the MB Brand.
Jul 10, 2019
Routine maintenance
Entire staff makes you feel right at home, so much you don’t want to go anywhere else. I never have concerns when I leave Smith Motors
Jul 10, 2019
Everybody is helpful and super
I called service on a Saturday morning, and explained my car problem. I was asked to bring my car into the dealership first thing Monday.. it was repaired easily and quickly.
Jun 27, 2019
Absolutely superior service!!!
I have been a customer of Smith Motors for more than 25 years and never have I been disappointed. This is my eighth Mercedes Benz and I can't conceive of ever going anywhere else for my vehicles. From sales personnel to service the professionalism is exceptional. Wes Reed in service is the best of the best.
Jun 26, 2019
Wes was extremely attentive and accommodating .
I was greeted immediately by a service rep and they took care of me in a timely manner. They had a loaner car ready to go so no waiting around . I would highly recommend smith motors of Haverhill for service and sales .
Jun 05, 2019
Efficient, friendly, honest, direct
Smith Dealership gave me a much better deal ($3000 less!) on my buy-out option of my 3 year leased GLA 250. Roger and Matt were very accommodating and I always felt like I was dealing with people who were honest, and actually interested in obtaining me as a customer for the long haul.
May 31, 2019
5 star service
Nicest people fantastic service!! Easy to make appointments. Car looks new after service. Friendly, informative dealership with everyone wanting to help.Would highly recommend to everyone.
May 29, 2019
Great experience
I had a very positive experience, from beginning to the end. Everyone was very professional and helpful. I would highly recommend Smith Motors Sales. If your looking for a MB dealer go to Smith’s MB
May 25, 2019
Outstanding
At Smith Motors it’s more than a dealership. You feel like family there and are well taken care of every time you go. Service is perfection.
May 22, 2019
A welcoming dealership!
You are always made to feel comfortable when you go to Smith motors to have your vehicle serviced. Service department staff are knowledgeable are attentive to your needs.
May 22, 2019
Excellent service.
We had the pleasure of purchasing a Mercedes from Smith Motors. The process from looking, financing and purchasing was very smooth. Matt Harris provided excellent service, showed us all the bells and whistles of the vehicle and we felt very comfortable shopping at Smith. An easy buying experience. Thank you
May 17, 2019
Exceptional experience
Any and all experiences both my wife and I have had with Smith Motors have been a pleasure. The scheduling of service is always easy and the work has always been completed quickly and conveniently. Smith Motors is the BEST!!
May 16, 2019
Service for my car
The service at Smith Motors is the best. They are friendly, knowledgeable ,personable make you feel comfortable and keep you informed. I have been dealing with the service department for 9 years.
May 16, 2019
Great service team at Smith
Craig, Wes and the rest of the team are excellent. The have been very professional each time we have been in for an issue, or regular sefrvice.
May 16, 2019
Good friendly service
Past experience with buying and service. Always available to accommodate customer needs answer questions. One thing I don't like is the number of email and voice mail reminders
May 30, 2018
Great experience!
bought a car from Smith Motors in Haverhill recently and had a great experience. Friendly team works together to help you pick out the right car and financing plan without the high pressure tactics that many other dealers use. I am looking forward to working with them to service my new car moving forward. I would highly recommend them! K. Mahoney
May 16, 2018
We knew what we wanted and this dealer had 2+
Great dealer, no pressure, plenty of inventory, very meticulous at the delivery time. Read this: I looked for oil leaks, big “problems” and found none. The dealer found a scratch o the windshield and they offered to replace the windshield. Also, they found a crack in the inside door panel and will replace that also. I never saw these problems on the test drive, by now I would’ve noticed. The big plus: they knew what will came back as a negative and made sure thing are proper. I would and will highly recommend a Smith experience.
Apr 07, 2018
Work always down correct
Dealership is very professional workplace people there are very knowledgeable & Pleasant to do business with. Service department are there to help you with all your needs.
Jul 13, 2017
Team work make the Dream work!
My husband came in originally to see Brockton to surprise me with a car fir my birthday and the day we were here to pick up the car Brockton was on vacation. Matt Harris took very good care of us even though we have not dealt with him from the beginning. Thank you Matt and Brockton!
Mar 07, 2017
Purchase of 2014 C Class
Matt was truly wonderful. I had already narrowed down which cars I was interested in but Matt arranged for me to come see and test drive them. He worked around my schedule and answered my questions without pressuring a sale. He handled all the paperwork, the whole process was easy.
Jan 30, 2017
Exceptional Expeiences
We have received exceptional service from Smith Motor for many years. We have owned Mercedes vehicles since 1998 and fortunate to learn of Smith Motor, specifically Matt Harris, through a friend in 2008. Matt makes purchasing a car effortless! He knows which features would benefit my family suggesting how to choose the best car for me. We have always felt very relaxed with him with no pressure to make a rushed decision. He is extremely knowledgeable and professional taking the time to thoroughly explain and answer my questions. Smith Motor's personalized service in all departments has been superior. They have always been accommodating for routine maintenance as well as the occasional emergency. We had purchased several cars with another Mercedes dealership prior to this. We were very impressed with Smith Motor and Matt in particular. There is no need for us to consider buying our Mercedes anywhere else.
Jan 25, 2017
First class service
It's my second purchase from Smith Motors. Would highly recommend to friends and family. Matt is a true professional, no pressure, very patient. Would highly recommend Matt.
Jan 24, 2017
Sales Associate (Matt Harris)
I purchased a 2017 Mercedes GLS450, this is the third vehicle that I have purchased from Smith Mercedes. All three vehicles were purchased through Matt Harris. Each time Matt has been extremely helpful and informative. He is a pleasure to work with, I would not buy a Mercedes at any other dealership!
Tom Silva
Used Car Manager
Jan 24, 2020
Smith Motor Sales by far is the best dealership to work...
Smith Motor Sales by far is the best dealership to work with from buying a car to servicing the car , For this visit the service dept assessed my cars needs , talked me through it and completed the service in a day to perfection
Disclaimer:
New vehicle pricing includes all offers. Tax, Title and Tags not included in vehicle prices shown and must be paid by the purchaser. While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. This is easily done by calling us at 978-372-2552 or by visiting us at the dealership.
**With approved credit. Terms may vary. Monthly payments are only estimates derived from the vehicle price with a 72 month term, 4.9% interest and 20% downpayment.
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† Based on 2020 EPA mileage ratings. Use for comparison purposes only. Your actual mileage will vary depending on how you drive and maintain your vehicle.
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978-372-2552
Call Now420 River St. • Haverhill, MA 01832
Get DirectionsToday's Hours:
Open Today! Service: 8am-12pm
Open Today! Parts: 8am-12pm
Smith Motor Sales of Haverhill
Phone: 978-372-2552
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